Smartlook の障害履歴

1. 2026年10月26日 5:57 UTCinvestigating

   現在、Smartlookログインで問題が発生しています。 ユーザーは、アカウントにアクセスしようとすると、504 Gateway Timeout エラーが表示されます。 開発チームは、問題を認識し、修正に積極的に取り組んでいます.

2. 2026年10月26日 6:01 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年10月26日 9:26 UTCidentified

   問題が特定され、修正が実装されています.

4. 2026年10月26日 9:27 UTCidentified

   この問題の修正には引き続き取り組んでいます。

5. 2026年10月26日 14:37 UTCmonitoring

   現在、問題が完全に解決されたことを最終確認をする前にサービスを監視しています.

6. 2026年10月26日 14:38 UTCmonitoring

   修正がリリースされ、ユーザーはSmartlookに再度ログインできるようになりました.

7. 2026年10月26日 14:40 UTCmonitoring

   今後の問題がないか引き続き監視しています。

8. 2026年10月28日 9:09 UTCresolved

   誠に申し訳ございません。 2026年10月26日(水)正式に決議されました。 この問題により、10月23日(水)23時26分から10月26日(水)23時40分にデータが収集されません。 誠に有難うございます.

公式のインシデント更新を自動翻訳しています。

1. 2025年10月20日 11:49 UTCresolved

   Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.

1. 2025年1月27日 13:40 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025年1月27日 13:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025年1月27日 16:26 UTCidentified

   If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].

4. 2025年1月28日 17:07 UTCidentified

   The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.

5. 2025年2月20日 13:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025年2月24日 8:53 UTCresolved

   This incident has been resolved.

1. 2024年11月14日 14:13 UTCinvestigating

   We are currently investigating the issue.

2. 2024年11月14日 14:41 UTCresolved

   The incident has been now resolved. Sessions are playable without any troubles.

1. 2024年8月7日 13:55 UTCinvestigating

   We are currently investigating this issue.

2. 2024年8月7日 15:49 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 2024年8月7日 6:14 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 2024年5月7日 7:41 UTCresolved

   Due to a disruption in our service, completed sessions were loading with a significant delay.

1. 2024年4月11日 15:04 UTCinvestigating

   We are currently investigating this issue.

2. 2024年4月11日 15:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年4月11日 15:56 UTCresolved

   This incident has been resolved.

1. 2024年3月27日 14:42 UTCinvestigating

   We are looking into an issue where for some users the sessions and session list is loading with a significant delay.

2. 2024年3月27日 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年3月27日 17:32 UTCresolved

   This incident has been resolved.

1. 2024年3月21日 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 2024年3月22日 6:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年3月22日 8:50 UTCresolved

   This incident has been resolved. The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

1. 2024年3月14日 7:25 UTCinvestigating

   We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.

2. 2024年3月14日 7:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年3月14日 8:44 UTCidentified

   The issue has been located, and we are working on a fix.

4. 2024年3月14日 11:09 UTCresolved

   The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter. The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.

1. 2024年3月13日 15:02 UTCinvestigating

   We are investigating a degraded performance with sessions loading.

2. 2024年3月13日 18:21 UTCmonitoring

   Sessions are loading again, and we keep monitoring the situation.

3. 2024年3月13日 20:34 UTCresolved

   This incident was resolved, and the performance is back to normal.

1. 2024年3月12日 13:28 UTCinvestigating

   We are currently investigating this issue.

2. 2024年3月12日 19:06 UTCresolved

   Short-term decrease in UI performance between 5pm and 6pm (CET). Some recordings may not have been persisted. We are sorry for any inconvenience caused.

1. 2024年3月11日 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 2024年3月11日 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年3月11日 16:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年3月11日 17:24 UTCresolved

   This incident was resolved, and the performance is back to normal. There might be some data loss between 2:45 PM and 3:45 PM (CET). We apologize for the inconvenience, and thank you for your understanding.

1. 2024年3月5日 19:03 UTCinvestigating

   We are investigating the degraded performance of the app.

2. 2024年3月6日 5:55 UTCresolved

   This incident was resolved, and the performance is back to normal. No sessions should be impacted.

1. 2024年3月4日 17:07 UTCinvestigating

   We are investigating a degraded performance of the app.

2. 2024年3月5日 6:43 UTCmonitoring

   The services have returned to the normal level of performance, and we are monitoring them.

3. 2024年3月5日 8:35 UTCresolved

   This incident was resolved, performance is back to normal, there should be no data loss.

1. 2024年2月29日 20:27 UTCresolved

   UI performance issue that affected loading sessions. There might be some data loss (especially mobile projects) between 8.00 PM and 9.00 PM (CET). We are very sorry for any inconvenience.

1. 2024年2月14日 17:03 UTCinvestigating

   We are currently investigating issues with sessions not loading.

2. 2024年2月14日 17:55 UTCresolved

   The performance issue has been resolved, some recordings recorded between 5:30 PM CET and 6:30 PM CET might be corrupted.

1. 2024年2月12日 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 2024年2月12日 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年2月12日 20:30 UTCresolved

   The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.

1. 2024年2月5日 8:12 UTCinvestigating

   We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

2. 2024年2月5日 8:20 UTCidentified

   We are currently experiencing performance issues with our database and are actively working on resolving it.

3. 2024年2月5日 9:22 UTCresolved

   The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.