52 Spark incidents · 2024年7月 — official updates, affected components, duration and resolution details.
タキノンデバイスに影響を及ぼすインフラ問題について調査しています。 一部のデバイスでは、デバイスクラウドへの遅延または断続的な接続が発生する場合があります。 その他デバイスの種類は影響しません.
タキオンデバイスに影響を及ぼすインフラ問題の発生源を特定しました。 当社のエンジニアリングチームは、修正に積極的に取り組んでおり、導入直後にアップデートを提供します.
修正が展開され、結果を監視しています。 タキノン接続は、影響を受けた地域で安定しています。 今後もこの決議を申し立てる前に詳しく見ていきます.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
欠陥のあるコンポーネント: タキノンデバイス接続(SKU:TACH4NA、TACH8NA、TACH8ROW) 開始:今日、1:22 PM PDT 説明: 現在、Tachyonデバイス(SKUs TACH4NA、TACH8NA、TACH8ROW)に影響する接続の混乱を調査しています。 パーティクルチームが積極的に問題を調査し、より多くの情報が利用できるようにアップデートを投稿します。 パーティクルタイプやSKUは、このインシデントの影響を受けません.
タキノンデバイスに影響を及ぼす接続破壊の原因を特定しました。 当社のチームは、問題の解決に積極的に取り組んでいます。 今後もアップデートを順次更新していきます。 パーティクルタイプやSKUは、このインシデントの影響を受けません.
私たちは、回復し、再接続するデバイスを観察しました。 私たちのチームは、残りのTachyonデバイス全体にわたる完全な安定化を保証するために回復を監視し続けています。 すべてのデバイスが完全に再接続され、インシデントが解決されると、最終更新を行います.
この事件は解決しました。 すべてのタキオンデバイスが正常に再接続され、接続が完全に復元されています。 私たちのチームは、根本的な原因を特定し、影響を受けたフリート全体での回復を確認し、修正を実施しました。 この事件により、他のパーティクルデバイスタイプやSKUは影響を受けません.
公式のインシデント更新を自動翻訳しています。
欠陥のあるコンポーネント: タキノンデバイス接続(SKU:TACH4NA、TACH8NA、TACH8ROW) タイプ: 計画されていない事件 状況: 調査 開始:今日、 10:30 AM PDT 現在、Tachyonデバイス(SKUs TACH4NA、TACH8NA、TACH8ROW)に影響する接続の混乱を調査しています。 問題は、接続インフラストラクチャへの定期的な更新後に始まりました。これにより、同時デバイスの再接続の試みの予期しない大量のトリガーが始まりました。 当社のチームは、サービスを回復し、再接続を安定させるために積極的に取り組んでいます。 最新情報をお届けいたします。 パーティクルタイプやSKUは、このインシデントの影響を受けません.
タキノンデバイスの大部分は再接続され、オンラインでバックアップされています。 今後も復旧を監視し、残りの装置を全安定化させます。 すべてのデバイスが完全に再接続され、インシデントが解決されると、最終更新を行います.
この事件は解決しました。 すべてのタキオンデバイスが正常に再接続され、接続が完全に復元されています。 この事件により、他のパーティクルデバイスタイプやSKUは影響を受けません.
公式のインシデント更新を自動翻訳しています。
粒子は、南アフリカのセルラーキャリアの複数のレポートを拒絶したり、データセッションをフローさせることができないことを調査しています。 問題はB524およびM524装置に関連しています.
粒子は、当社のセルラーパートナー、地域のパートナー、およびこの問題に対処するためのローカルキャリアと密接に連携しています。 6月27日、ネットワーク変更が実施され、データを通過できるため、オンラインデバイスが起動しました。 根本原因への調査は進行中です.
問題は解決されます。 感染したデバイスは、接続を再開するために、リセットまたは電力サイクルする必要があります.
公式のインシデント更新を自動翻訳しています。
We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.
We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.
Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.
The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.
Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1). The cause is still under investigation.
We are continuing to investigate this issue.
A fix has been implemented and devices are reconnecting.
This incident has been resolved.
Particle is investigating reports of unstable integrations and the event stream.
Particle has deployed a fix, and services are back to baseline.
Particle is investigating reports of EtherSIM connection instability.
Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.
Connectivity has recovered.
We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.
The issue was resolved
Particle is investigating connectivity issues for devices connected on EtherSIM.
The issue has been identified and a fix is being implemented.
Devices are recovering and Particle is monitoring the situation.
Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.
Connectivity has recovered to normal levels.
Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.
A fix has been implemented and the team is monitoring devices.
This incident has been resolved.
Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.
This incident has been resolved.
Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.
The issue is ongoing, and the team is still investigating.
We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.
The incident has been resolved.
Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.
Metrics for logic and integrations are back to normal.
From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.
Services have recovered and normal operations resumed. The team continues to monitor the situation.
The incident has resolved and services are back to normal.
Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.
Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.
The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.
We have observed strong signs of recovery and expect devices to reconnect soon.
Recovery is still underway.
Device recovery continues. Recovery is at 80% pre-outage levels.
The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.
Online devices count and behavior match our daily numbers.
We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.
Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.
The incident was resolved. Fleet numbers reached pre-outage levels and are stable.
The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.
Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.
This incident has been resolved.
We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.
Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.
Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.
A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.
The provider solved the issue, and the fleet recovered to values similar to before the outage
Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.
The change has been rolled back, and the console is fully functional.
