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    Splashtop の障害履歴

    50 Splashtop incidents · 2018年1月 — official updates, affected components, duration and resolution details.

    現在のステータスに戻る

    Unable to reach Splashtop Servers (EU stack)

    開始 2026年4月15日 8:01 UTC · 45m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 2026年4月15日 8:01 UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026年4月15日 8:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026年4月15日 8:14 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2026年4月15日 8:45 UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    開始 2026年2月26日 10:57 UTC · 55m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 2026年2月26日 10:57 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026年2月26日 11:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026年2月26日 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年2月26日 11:51 UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    開始 2026年1月5日 7:02 UTC · 31m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 2026年1月5日 7:02 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026年1月5日 7:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026年1月5日 7:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年1月5日 7:33 UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    開始 2025年11月26日 1:42 UTC · 23m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 2025年11月26日 1:42 UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2025年11月26日 1:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025年11月26日 1:53 UTCinvestigating

      This incident has been resolved.

    4. 2025年11月26日 2:06 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    開始 2025年6月23日 0:19 UTC · 4h 23m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 2025年6月23日 0:19 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2025年6月23日 3:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年6月23日 4:42 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    開始 2025年1月9日 1:20 UTC · 32m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2025年1月9日 1:20 UTCinvestigating

      We are currently investigating this issue.

    2. 2025年1月9日 1:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025年1月9日 1:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2025年1月9日 1:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年1月9日 1:52 UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    開始 2024年8月6日 2:54 UTC · 1h 17m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2024年8月6日 2:54 UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2024年8月6日 3:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月6日 3:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月6日 4:11 UTCresolved

      This incident has been resolved.

    Service interruption

    開始 2024年8月5日 21:08 UTC · 4h 33m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2024年8月5日 21:08 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2024年8月5日 21:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月6日 1:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月6日 1:41 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    開始 2024年5月28日 7:39 UTC · 2h 36m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 2024年5月28日 7:39 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 2024年5月28日 8:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年5月28日 9:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年5月28日 10:15 UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    開始 2024年4月24日 20:44 UTC · 7h 59m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2024年4月24日 20:44 UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 2024年4月25日 2:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年4月25日 3:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年4月25日 4:43 UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    開始 2024年2月8日 3:45 UTC · 3h 36m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2024年2月8日 3:45 UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 2024年2月8日 4:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年2月8日 7:21 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    開始 2024年1月16日 9:09 UTC · 37m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2024年1月16日 9:09 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 2024年1月16日 9:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024年1月16日 9:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年1月16日 9:46 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    開始 2023年12月4日 13:24 UTC · 1h 26m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年12月4日 13:24 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023年12月4日 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023年12月4日 14:50 UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    開始 2023年11月15日 10:52 UTC · 2h 10m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年11月15日 12:17 UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 2023年11月15日 12:28 UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 2023年11月15日 13:00 UTCinvestigating

      This incident has been resolved.

    4. 2023年11月15日 13:02 UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    開始 2023年11月5日 1:37 UTC · 40m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年11月5日 1:37 UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 2023年11月5日 1:49 UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 2023年11月5日 2:17 UTCresolved

      This incident has been resolved.

    Service interruption

    開始 2023年10月30日 18:32 UTC · 1h 43m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年10月30日 18:32 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023年10月30日 18:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023年10月30日 19:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年10月30日 20:16 UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    開始 2023年10月30日 13:54 UTC · 1h 36m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年10月30日 13:54 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023年10月30日 13:54 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023年10月30日 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2023年10月30日 15:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2023年10月30日 15:30 UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    開始 2023年10月13日 17:22 UTC · 3h 47m

    Pending
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年10月13日 17:22 UTCinvestigating

      We are currently investigating this issue.

    2. 2023年10月13日 17:23 UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 2023年10月13日 19:21 UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 2023年10月13日 21:09 UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    開始 2023年8月28日 17:06 UTC · 6d 14h

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年8月28日 17:06 UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 2023年8月29日 17:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023年8月30日 21:42 UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 2023年8月31日 16:58 UTCidentified

      Issue identified and network recovery is under way.

    5. 2023年9月1日 19:18 UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 2023年9月3日 18:18 UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 2023年9月4日 7:04 UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 2023年9月4日 7:20 UTCresolved

      This incident has been resolved.

    email notification issue

    開始 2023年7月27日 17:10 UTC · 1h 13m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Splashtop remote desktop service (Global)
    1. 2023年7月27日 17:10 UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 2023年7月27日 17:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023年7月27日 18:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年7月27日 18:23 UTCresolved

      This incident has been resolved.