35 Square incidents · 2024年1月 — official updates, affected components, duration and resolution details.
現在、販売時点での決済処理を一部行なっております。 当社では、ビザ、マスターカード、アメックスなどの非盗難カードを使用することをお勧めします。 支払いを受け入れる能力は、当社の最優先事項であり、エンジニアリングチームはこの問題を解決するために急速に取り組んでいます。 皆様のお越しをお待ちしております.
Eftpos の支払いは、フル機能に戻ります。 しばらくの間、状況を監視し続けます。 この問題を解決するために、当社のチームが取り組んでいるとあなたの忍耐をありがとう.
Eftpos の決済処理に影響する販売時点での取引が解決しました。 皆様のお越しを心よりお待ちしております.
公式のインシデント更新を自動翻訳しています。
チャットベースのサポートで断続的な問題が発生しています。 貴社の業務は、当社の最優先事項であり、当社のエンジニアリングチームはこの問題を解決するために急速に取り組んでいます。 この問題の解決に取り組みますので、ご理解くださいますようお願い申し上げます。 その間に、電話か電子メールによって私達に達することができますまたはセルフサービスの助けのための私達のサポート センターを訪問して下さい。 大変申し訳ございません.
チャットベースのサポートに影響する問題が解決されました。 私たちは、お客様のビジネスのために実行されるすべてのサービスのためにいかに重要であるかを理解し、当社のエンジニアリングチームは、同様のインシデントに対する当社のシステムを強化するために取り組んでいます。 お問い合わせ.
公式のインシデント更新を自動翻訳しています。
現在、Mastercardの決済処理を販売中です。 ワークアラウンドとして、利用可能な場合は、Mastercard以外の支払い方法を使用することをお勧めします。 支払いを受け入れる能力は、当社の最優先事項であり、エンジニアリングチームはこの問題について調査しています。 皆様のお越しをお待ちしております.
Mastercardの決済処理に関する前号が決定しました。 皆様のお越しを心よりお待ちしております.
公式のインシデント更新を自動翻訳しています。
弊社では、一部のスクエアレジスタデバイスで販売および決済受諾のポイントを中断しています。 貴社の業務は、当社の最優先事項であり、当社のエンジニアリングチームはこの問題を解決するために急速に取り組んでいます。 お使いのデバイスが影響を受けた場合は、ハードウェア > 全般 > 会員登録について > ソフトウェアアップデート > アップデートの確認、アプリバージョン7.18.1または7.19がインストールされていることを確認します。 この問題の解決に取り組みますので、ご理解くださいますようお願い申し上げます.
弊社では、一部のSquare Registerデバイスで販売および決済アクセシビリティのポイントを混乱させ、影響を受けたサービスがフル機能に戻ってくるように修正しました。 スムーズな運用能力は、当社の最優先事項であり、当社のエンジニアリングチームは、同様の事故を防ぐための積極的な措置を講じています。 弊社がこの問題に取り組んできたことをお詫び申し上げます.
一部のSquare Registerデバイス上の販売および支払い受諾のポイントによる混乱が解決されました。 お客様の事業は当社にとって不可欠であり、当社のエンジニアリングチームは、同様の事故に対する当社のシステムを強化するための対策を講じています。 皆様のお越しを心よりお待ちしております。 売主がSquare Registerデバイスでさらなる問題が発生した場合は、サポートチームにお問い合わせください.
公式のインシデント更新を自動翻訳しています。
一部のSquare Reportsでは、販売レポートの遅延が発生しています。 貴社の業務は、当社の最優先事項であり、当社のエンジニアリングチームはこの問題を解決するために急速に取り組んでいます。 取引と支払いは、通常処理されます。 この問題の解決に取り組みますので、ご理解くださいますようお願い申し上げます.
売上報告データの遅延が解消されました。 私たちは、お客様のビジネスのために実行されるすべてのサービスのためにいかに重要であるかを理解し、当社のエンジニアリングチームは、同様のインシデントに対する当社のシステムを強化するために取り組んでいます。 お問い合わせ.
公式のインシデント更新を自動翻訳しています。
少額の支払いで問題が発生しています。 オーストラリアの売り手とイギリスは、買い手がカード非代表的な方法(オンラインまたは手動で重要な取引)を介して米国発行のビザカードで支払うことを試みるときに取引を減少しています。 回避策として, 売り手は、別のカードを試すために買い手に助言することができます, タップまたは物理的なカードをすくいます, またはモバイルウォレットを使用して. 貴社の業務は、当社の最優先事項であり、当社のエンジニアリングチームはこの問題を解決するために急速に取り組んでいます。 この問題の解決に取り組みますので、ご理解くださいますようお願い申し上げます.
買い手がカード非代表的な方法(オンラインまたは手動で重要な取引)を介して米国発行のビザカードで支払うことを試みたときに、オーストラリアとイギリスでいくつかの売り手が取引を低下させたという以前の問題が解決しました。 この問題を解決するために働いたので、あなたの忍耐をありがとう.
公式のインシデント更新を自動翻訳しています。
スクエアの決済処理パートナーは、決済処理による混乱を経験しています。 その結果、販売者は、販売時点でビザとMastercard取引が低下する場合があります。 可能であれば、お客様が異なる支払い方法を使用することをお勧めします。 支払いを受け入れる能力は、当社の最優先事項であり、当社のエンジニアリングチームは、支払いパートナーと協力してこの問題を解決しています。 お問い合わせ.
決済処理パートナーと連携し、決済処理の中断を解消します。 売主は、一部のビザ、マスターカード、デビットカードの取引が販売時点で低下する場合があります。 可能であれば、JBC、American Express、e-moneyなどの異なる支払い方法を使用することをお勧めします。 支払いを受け入れる能力は、当社の最優先事項であり、当社のエンジニアリングチームは、支払いパートナーと協力してこの問題を解決しています。 お問い合わせ.
決済受付をフル機能に復元しました。 当社のエンジニアリングチームは、お客様のビジネスのために実行されるすべてのサービスにおいて、どのように重要なのかを理解し、同様のインシデントに対するシステムを強化するために、当社の決済パフォーマーと協力し続けています。 皆様のお越しを心よりお待ちしております.
公式のインシデント更新を自動翻訳しています。
We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: Compare Square Hardware: Onboarding FAQ Square:
Thank you for your patience and understanding while we experienced higher than normal call volumes.
We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at [doordashstatus.com](http://doordashstatus.com). Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption.
DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.
The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue.
We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this.
Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.
Due to a third-party disruption with one of our banking partners, we are experiencing an increase in failures for some Instant Transfers to debit cards. While recovery has begun, Sellers experiencing issues with Instant Transfers can try linking a VISA debit card from a different banking institution and retry the transfer. We will continue to provide updates from our partner as we receive them. Thank you for your patience.
The disruption that impacted the ability to initiate Instant Transfers to debit cards is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing with our banking partners how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is impacting some eftpos payments. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We are currently experiencing a disruption that is impacting eftpos payments. For now, we recommend customers use alternative methods of payments such as Visa, Mastercard or Amex. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We recently experienced a disruption that impacted the processing of some eftpos payments. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
From 7:45pm to 10:45pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Due to the issue in our partner company, we are currently experiencing a disruption that is impacting QUICPay and iD payments since 6:14pm JST. We understand how important it is for your business for all of our services to be up and running, and our partner is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Due to an issue at one of our third party partner, payments with QUICPay and iD could not be processed between 6:14 p.m. and 7:14 p.m. The issue has now been resolved by the partner, and payments are being processed as normal again. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
From 3:05pm to 3:20pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. Should you have any questions regarding your PayPay transaction history as a result of this incident, please contact Square Support at: [ https://squ.re/info](https://squ.re/info). We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is preventing Square Sellers on Android Point of Sale version 6.97 or 6.98. from adding tips to split transactions. Sellers will be able to add tips to the fist tip of the split transaction, but the final transaction does not allow tipping. Thank you for your patience as we continue to investigate the issue and will update you one we know more.
We have released a fix for the earlier tipping disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We have successfully deployed a server fix that resolves the issue preventing tip entry on split tender payments. All sellers can now enter paper tips on split tender transactions through both the bulk tip editor and individual transaction screens. Additionally, we have released an update in Android version 6.98 that will prevent this issue from occurring on future orders and improve the overall tip editing experience.
Some Sellers will experience a disruption with their nightly settlement due to a settlement issue with one of our banking partners. We understand how important it is for all of our services to be running for your business and we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Sellers may experiencing delays in receiving nightly settlement transfers due to an industry-wide issue affecting multiple financial institutions. We are actively monitoring the situation and expect transfers to arrive in affected seller's bank accounts by end of day. Thank you for your patience as we continue to monitor this.
We recently experienced a banking partner disruption that resulted in some Sellers experiencing a delay in nightly settlements. The issue has since been resolved. Thank you for your patience as our partner worked to resolve this issue.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.