Sugarsync の障害履歴

1. 2026年9月8日 15:05 UTCinvestigating

   現在、サービスへのアクセス不能に関する問題の報告を調査しています。 ユーザーは、署名(またはウェブサイトに到達)しようとすると、アプリが切断されたときに、より遅い応答時間、一時的な障害が発生することがあります。 エンジニアは、問題を隔離し、通常のパフォーマンスを復元するためのシステムメトリックを積極的に分析しています.

2. 2026年9月8日 15:38 UTCmonitoring

   当社のエンジニアは、固定を所定の位置に置き、状況を監視しています.

3. 2026年9月8日 21:43 UTCmonitoring

   当社のエンジニアは、システム性能を監視し、すべてが正常に動作していることを確認します.

4. 2026年9月9日 15:20 UTCmonitoring

   当社のエンジニアは、ほとんどのユーザーの回復を見ていますが、まだ問題を経験している人のための完全な回復に取り組んでいます.

5. 2026年9月9日 21:51 UTCmonitoring

   当社のエンジニアは、システムの過半数にわたって安定した性能を発揮し、完了に近い残りのサーバーのボリュームを回復させます.

6. 2026年9月10日 21:49 UTCresolved

   ありがとうございます。 システム全体でパフォーマンスを安定化しました。 当社のエンジニアは引き続き監視します.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月26日 16:30 UTCinvestigating

   当社のサポートチームは、ネットワークメンテナンスにより社内ツールへのアクセスが制限されています。 SugarSyncアカウントとデータは影響を受けません。お客様はログインして、サービスを通常どおり使用することができます。 当社のエンジニアリングチームは、フルサポート機能の復元に積極的に取り組んでいます。 支援が必要な場合は、チケットを提出し、システムが完全に復元されるとすぐに応答します.

2. 2026年8月26日 17:26 UTCmonitoring

   当社のエンジニアは、問題のソースを特定し、修正を実施し、監視を継続しています。 支援が必要な場合は、チケットを提出し、システムが完全に復元されるとすぐに応答します.

3. 2026年8月26日 17:32 UTCresolved

   この事件は解決しました。 サポートは十分に作動します.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月26日 16:21 UTCinvestigating

   ネットワークメンテナンスのため、社内システムでアカウントにアクセスするための問題が発生しています。 これはサポートにのみ影響を及ぼします。アカウントへのアクセスは影響を受けません。 当社のエンジニアは、問題の解決に精通しています。 暫定では、できるだけ早く回答するサポートチケットを提出するためにここをクリックしてください.

公式のインシデント更新を自動翻訳しています。

1. 2026年4月15日 17:11 UTCinvestigating

   Our engineers are currently working on resolving a system issue that is affecting connectivity and access to SugarSync. More information will be posted here as it becomes available.

2. 2026年4月15日 17:21 UTCmonitoring

   Our engineers have identified the cause of issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

3. 2026年4月16日 14:18 UTCresolved

   Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.

1. 2026年4月12日 0:57 UTCinvestigating

   Our engineers are currently investigating a widespread system issue that is affecting connectivity and access to SugarSync, including the website. More information will be posted here as it becomes available.

2. 2026年4月12日 1:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年4月12日 1:30 UTCmonitoring

   Our engineers have identified the cause of the widespread system issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

4. 2026年4月13日 14:50 UTCresolved

   Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.

1. 2026年4月8日 19:29 UTCidentified

   An ongoing Google-related issue with email messages has resulted in extended delays in response. You can check the status of the issue here - https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT

2. 2026年4月9日 0:04 UTCresolved

   Google has indicated that the issue has been resolved.

1. 2025年11月18日 14:46 UTCinvestigating

   We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again. We will provide further updates as they become available.

2. 2025年11月18日 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年11月18日 21:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年11月18日 21:32 UTCresolved

   This incident has been resolved.

1. 2024年6月26日 20:10 UTCinvestigating

   Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.

2. 2024年6月27日 14:50 UTCinvestigating

   Our engineers are still investigating the issue of system emails not being delivered and hope to have it resolved soon.

3. 2024年6月27日 19:48 UTCidentified

   Our engineers have identified the cause of system emails not being delivered and are actively working to resolve it as quickly as possible.

4. 2024年6月28日 23:24 UTCidentified

   Emails are beginning to process on our end but are delayed. Our engineers are still actively working on the system to bring it back to normal operation soon. We appreciate your patience.

5. 2024年7月1日 14:24 UTCresolved

   Our engineers have resolved this issue. All system emails are being sent without delay. If you sent any emails for shared folders, new business user activations, password resets, etc., while this issue was being resolved, please send them again.

1. 2024年4月8日 15:56 UTCinvestigating

   Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience.

2. 2024年4月12日 14:52 UTCinvestigating

   Our engineers are working toward a resolution to an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience.

3. 2024年4月19日 16:08 UTCmonitoring

   Our engineers have identified and fixed the issue that prevents credit card information from being updated in some web browsers. We are currently monitoring the issue. Thank you for your patience.

4. 2024年4月23日 17:07 UTCresolved

   This incident has been resolved.

1. 2024年2月6日 19:41 UTCresolved

   Our engineers investigated an issue that was preventing some users from logging in to their accounts. That issue appears to be resolved now. If you still cannot log into your account, please submit a ticket to support.

1. 2024年1月9日 15:34 UTCinvestigating

   Our engineers are currently investigating an issue that is affecting the ability to view image thumbnails. We hope to have this resolved soon.

2. 2024年1月9日 21:31 UTCmonitoring

   Our engineers have identified and resolved the issue with thumbnail images not being displayed and are monitoring it.

3. 2024年1月9日 21:32 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2024年1月10日 21:00 UTCresolved

   Our engineers have resolved the issue that is affecting the ability to view image thumbnails.

1. 2023年12月11日 17:02 UTCinvestigating

   Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our knowledge base article for a workaround.

2. 2024年1月9日 15:39 UTCinvestigating

   Our engineers are continuing to work on a resolution for the issue on our website preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround.

3. 2024年2月1日 16:00 UTCinvestigating

   Our engineers are still working on a resolution for the issue preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround.

4. 2024年2月6日 19:57 UTCidentified

   Our engineers have identified the cause of this issue and are continuing their work on a resolution for this issue that prevents some browsers from updating credit card information. Please visit our knowledge base article for a workaround.

5. 2024年2月28日 15:34 UTCmonitoring

   A fix for the issue that prevents credit card information from being updated in some web browsers has been implemented by our engineers who are monitoring the situation.

6. 2024年3月12日 14:43 UTCresolved

   This issue has been solved by our engineers. Updating credit card information appears to work in all browsers.

1. 2023年10月17日 22:28 UTCinvestigating

   Our engineers are currently investigating the issue of shared folder invitation emails not being delivered. Billing notices are not affected. All updates to this issue will be posted to our status page.

2. 2023年10月18日 15:13 UTCinvestigating

   Our engineers are continuing to investigate the issue of shared folder invitation emails not being delivered. Billing notices and password resets are not affected. All updates to this issue will be posted here.

3. 2023年10月19日 15:31 UTCmonitoring

   Our engineers are have implemented a fix, and the issue of shared folder invitation emails not being delivered appears to be resolved. They are monitoring the results now.

4. 2023年10月20日 18:08 UTCmonitoring

   Our engineers have resolved the issue of shared folder invitation emails not being delivered.

5. 2023年10月20日 18:09 UTCresolved

   This incident has been resolved.

1. 2023年3月21日 16:08 UTCinvestigating

   Our network engineers are currently investigating an issue with the protected folder backups service. Updates will be posted here as more information is gathered.

2. 2023年3月22日 15:14 UTCinvestigating

   Our network engineers are still investigating an issue with the protected folder backups service. Thank you for your patience. Updates will be posted here as details become available.

3. 2023年3月23日 15:17 UTCidentified

   Our network engineers believe they have identified the problem with the Protected Folder backups and are working toward a resolution.

4. 2023年3月28日 15:15 UTCidentified

   Our network engineers are continuing to work on a resolution for the Protected Folders. Thank you for your patience.

5. 2023年4月4日 20:22 UTCidentified

   Our network engineers are continuing their work on the issue with the protected folder backups. Until a permanent resolution is in place, you may see protected folder backups get created intermittently. Updates will be posted here as more information is gathered.

6. 2023年4月24日 15:04 UTCidentified

   Our network engineers are continuing to work on the issue with the protected folder backups. Protected folder backups are functioning but only intermittently. We do apologize for the delay.

7. 2023年6月21日 22:40 UTCresolved

   This incident has been resolved.

1. 2023年2月2日 23:06 UTCinvestigating

   Our engineers are investigating an issue that may affect a subset of customers whereby two-factor authentication notifications may not be received properly. More information will be posted as it becomes available.

2. 2023年2月3日 19:38 UTCinvestigating

   Our engineers are still investigating an issue that may affect a subset of customers with two-factor authentication (2FA) enabled. Notifications for 2FA may not be received and/or there may be possible connection issues to the server on our mobile app. More information will be posted as it becomes available.

3. 2023年2月3日 22:36 UTCmonitoring

   Our engineers believe they have identified and corrected the issue with two-factor authentication notifications and connection issues on the mobile app and are monitoring the situation. Please try logging in again and/or opening files on the mobile app.

4. 2023年2月6日 18:27 UTCresolved

   Our engineers have resolved the issues with two-factor authentication (2FA). If you are experiencing continuing issues with that or anything else with SugarSync, please contact support .

1. 2022年10月6日 15:15 UTCinvestigating

   Our engineers are investigating an issue that may be preventing access to a subset of SugarSync accounts. The issue may prevent those users from logging in and/or resetting their password. We appreciate your patience while they are resolving this.

2. 2022年10月6日 23:12 UTCinvestigating

   Our engineers are continuing to investigate an issue that is preventing access to accounts for a portion of our customers. The issue will prevent those users from logging in and/or resetting their password. We appreciate your patience while they are working to resolve it.

3. 2022年10月7日 14:22 UTCinvestigating

   Our engineers are still investigating an issue that is preventing access to a portion of SugarSync accounts. The issue will prevent some users from logging in and/or resetting their password. We appreciate your patience and apologize for the inconvenience while they are resolving this.

4. 2022年10月10日 15:28 UTCinvestigating

   Ongoing investigations are being conducted by our engineering team focusing on an issue preventing a subset of users to access their accounts. We can confirm there has been no data loss and we hope to have this resolved as quickly as possible.

5. 2022年10月11日 15:45 UTCidentified

   Our engineers have identified an issue in our database which prohibits logging into accounts. We are implementing a fix and will provide another update once it is implemented.

6. 2022年10月11日 16:31 UTCidentified

   Our engineers have identified an issue in our database which prohibits logging into accounts, and resetting passwords. We are implementing a fix and will provide another update once it is implemented.

7. 2022年10月11日 21:10 UTCidentified

   Our engineers have identified the issue in our database which prohibits logging into accounts, and resetting passwords. They are performing maintenance and implementing a fix for affected customers. The maintenance will likely run through tomorrow.

8. 2022年10月12日 18:17 UTCidentified

   Our engineers are performing ongoing maintenance in our database for the issue that prohibits logging into accounts and resetting passwords. The maintenance will likely run through Oct 13, 2022.

9. 2022年10月13日 14:53 UTCidentified

   Our engineers have completed maintenance in our database to resolve the issue affecting new customers and are working to resolve the issue preventing logging into accounts and resetting passwords for existing accounts. There have been no security breaches or loss of data.

10. 2022年10月14日 16:59 UTCidentified

    Our engineers are working through the remaining affected accounts as quickly as possible to restore access. We hope next week to publish a target date for this to be completed. There have been no security breaches or loss of data. We thank you for your patience while we resolve this issue and apologize for any inconvenience caused.

11. 2022年10月17日 16:50 UTCidentified

    Our engineers have resolved the underlying issue with account access and are still working through the remaining accounts as quickly as possible to restore access. We hope to have more detailed information for you in the next day or two. There have been no security breaches or loss of data. We thank you again for your patience while we resolve this.

12. 2022年10月19日 17:30 UTCidentified

    Our engineers are still working through the remaining affected accounts as quickly as possible to restore access. We will continue to reply to open support tickets as the affected accounts are restored, so that you are notified when that happens. We thank you for your continued patience.

13. 2022年10月25日 17:31 UTCresolved

    Our engineers have resolved the remaining affected accounts and access is now restored for these users. If you cannot login, please try resetting your password . Please contact SugarSync support if you still have any issues logging into your account.

1. 2022年9月19日 22:14 UTCinvestigating

   Our network engineers have discovered a network issue that may be causing interruption of service for some users. They are working to resolve this as quickly as possible.

2. 2022年9月19日 22:17 UTCmonitoring

   Our network engineers have identified and corrected the network issue that was causing interruption of service for some users and are currently monitoring it.

3. 2022年9月20日 15:25 UTCmonitoring

   Our network engineers have discovered a network issue that may be causing an interruption of service for some users. They are working to resolve this as quickly as possible.

4. 2022年9月20日 20:03 UTCresolved

   This incident has been resolved by our operations team.

1. 2022年9月19日 16:30 UTCresolved

   Our network engineers discovered and resolved a network issue that occurred over the weekend. We apologize for any interruption in service.

1. 2022年9月14日 16:13 UTCinvestigating

   Our engineers are investigating an unforeseen network issue whereby the SugarSync systems may be temporarily inaccessible. We thank you for your patience while this is resolved.

2. 2022年9月14日 16:54 UTCmonitoring

   Our engineers believe they have resolved the network issue that caused the SugarSync systems to be inaccessible and are monitoring the situation now. You should now be able to access your accounts via the web, desktop, and mobile applications.

3. 2022年9月14日 17:15 UTCmonitoring

   We are continuing to monitor for any further issues. If you are still unable to log in via the web, please hold down the Shift key while refreshing the page and try again.

4. 2022年9月14日 21:07 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 2022年8月29日 14:18 UTCinvestigating

   We are currently rebooting a network switch for maintenance. SugarSync service may be degraded for up to 2 hours. Customers experiencing service issues for greater than 2 hours should reach out to [email protected]

2. 2022年8月29日 16:20 UTCresolved

   This incident has been resolved.