Swell の障害履歴

1. 2026年10月20日 16:17 UTCinvestigating

   Swellプラットフォームは、現在劣化した性能を発揮しています。 当社のチームは、課題を調査しています.

2. 2026年10月20日 17:15 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月12日 18:52 UTCinvestigating

   Swellプラットフォームは、現在劣化した性能を発揮しています。 当社のチームは、課題を調査しています.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月12日 14:40 UTCinvestigating

   Swellプラットフォームは、現在劣化した性能を発揮しています。 当社のチームは、課題を調査しています.

2. 2026年10月12日 15:35 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月3日 16:55 UTCinvestigating

   Swellプラットフォームは、現在劣化した性能を発揮しています。 当社のチームは、課題を調査しています.

2. 2026年9月3日 20:21 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月31日 16:11 UTCinvestigating

   Swellプラットフォームは、現在劣化した性能を発揮しています。 当社のチームは、課題を調査しています.

2. 2026年8月31日 19:22 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月8日 20:00 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年5月8日 20:24 UTCidentified

   We are currently experiencing a large increase in traffic, which may cause slower response times for some users.

3. 2026年5月9日 0:27 UTCresolved

   We have upscaled our infrastructure, performance level restored, we are continuing monitoring

1. 2026年4月17日 12:25 UTCidentified

   Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.

2. 2026年4月17日 12:25 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026年4月17日 15:52 UTCidentified

   A fix has been successfully applied, and data processing is now operating as expected. All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing. We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks. We will continue to monitor and provide updates as more information becomes available.

4. 2026年4月17日 18:37 UTCmonitoring

   The previously reported issue affecting some Swell-hosted checkouts has been resolved. Our investigation confirmed that this was related to the earlier data processing delays and was addressed by the original fix. Based on our monitoring, checkout functionality is now operating as expected with no further issues observed. We will continue to monitor to ensure ongoing stability.

5. 2026年4月17日 20:50 UTCresolved

   This incident has been resolved.

1. 2026年4月16日 14:44 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年4月16日 14:59 UTCmonitoring

   Issue was caused by misconfiguration during our deployment, Fix already applied, we are monitoring situation

3. 2026年4月16日 16:27 UTCresolved

   After deploying the fix, everything looks working as expected

1. 2026年4月11日 5:38 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年4月11日 6:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月11日 6:17 UTCresolved

   It was false-positive alarm from our logging system

1. 2026年3月20日 16:07 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年3月20日 16:16 UTCidentified

   We are currently aware of an issue with a third-party service (MongoDB Atlas) used within our infrastructure, which is experiencing degraded performance, affecting connectivity to our database systems. Our team is actively monitoring the situation and assessing any impact. We will provide updates as more information becomes available.

3. 2026年3月20日 19:29 UTCresolved

   The issue appears to be resolved, and systems are currently operating as expected. Our team will continue to monitor closely to ensure stability

1. 2026年2月26日 12:16 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年2月26日 17:33 UTCidentified

   We have identified posible root cause of the DB connection issue, working on fix

3. 2026年2月26日 21:50 UTCresolved

   A fix has been implemented, and system performance has recovered from the degraded state. Our team will continue to monitor to ensure stability and address any further issues.

1. 2026年2月26日 10:12 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年2月26日 10:49 UTCresolved

   Side effect of upscaling database

1. 2026年2月26日 8:57 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年2月26日 9:17 UTCidentified

   We are upscaling our cloud DB to prevent this issue in future

3. 2026年2月26日 9:57 UTCresolved

   We have upscaled our database to handle larger amount of data

1. 2026年2月22日 14:52 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年2月22日 15:25 UTCresolved

   We faced short time database connection problem

1. 2026年2月20日 7:20 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年2月20日 11:39 UTCresolved

   Our backend was not able to connect to cloud database provider, it was shortly resolved

1. 2026年2月4日 10:21 UTCidentified

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2026年2月4日 11:08 UTCresolved

   This incident has been resolved.

1. 2026年2月4日 0:11 UTCinvestigating

   We are currently observing problems with connection to our database provider, and are investigating this issue

2. 2026年2月4日 1:01 UTCresolved

   The issue impacting database connectivity has been resolved, and connections are now fully restored. We will continue monitoring to ensure ongoing stability.

1. 2025年11月27日 10:59 UTCinvestigating

   The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

2. 2025年11月27日 11:12 UTCresolved

   A minor misconfiguration during restart appeared

1. 2025年11月7日 21:54 UTCidentified

   We’re aware of an issue affecting images, where they may intermittently appear as broken or return a 502 error. The root cause has been traced to one of our third-party service providers, Cloudflare, specifically within the proxy services used between Swell’s CDN and API/storefronts. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We’ll provide further updates as soon as more information becomes available.

2. 2025年11月18日 16:49 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 15:56 UTCmonitoring

   We are closely monitoring the ongoing AWS outage that began earlier today. While some of Swell’s services are hosted on AWS, we are not seeing any impact at this time. We will continue to monitor the situation and provide updates if any issues arise. If you experience any issues, please contact us via email at [email protected], as our in-app chat service (Intercom) appears to be affected by the ongoing AWS outage.

2. 2025年10月20日 17:56 UTCresolved

   This incident has been resolved.