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Switchco の障害履歴

50 Switchco incidents · 2025年3月 — official updates, affected components, duration and resolution details.

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Some customers in the US and Canada may be experience issues with delays in message delivery

開始 2026年6月11日 20:55 UTC 2h 47m

Issues軽微なインシデント

影響を受けたコンポーネント

Carrier Networks: Messaging

2026年6月11日 20:55 UTCinvestigating
We are currently investigating this issue.
2026年6月11日 21:01 UTCidentified
The issue has been identified and a fix is being implemented.
2026年6月11日 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年6月11日 23:42 UTCresolved
This incident has been resolved.

Some customers in the US and Canada may be experiencing issues with MMS messaging

開始 2026年6月9日 16:34 UTC 40m

Outage重大なインシデント

影響を受けたコンポーネント

Messaging

2026年6月9日 16:34 UTCinvestigating
We are currently investigating this issue.
2026年6月9日 17:03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年6月9日 17:14 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving inbound SMS messages

開始 2026年6月8日 22:43 UTC 3h 10m

Issues軽微なインシデント

影響を受けたコンポーネント

Messaging

2026年6月8日 22:43 UTCinvestigating
We are currently investigating the issue.
2026年6月9日 1:02 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年6月9日 1:53 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR

開始 2026年5月20日 18:58 UTC 5h 29m

Outage重大なインシデント

影響を受けたコンポーネント

Omnichannel

2026年5月20日 19:36 UTCinvestigating
We are continuing to investigate this issue.
2026年5月20日 22:18 UTCinvestigating
We are currently investigating this issue.
2026年5月20日 23:33 UTCidentified
The issue has been identified and a fix is being implemented.
2026年5月20日 23:55 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年5月21日 0:26 UTCresolved
This incident has been resolved.

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

開始 2026年5月4日 15:11 UTC 3h 6m

Issues軽微なインシデント

影響を受けたコンポーネント

Integrations

2026年5月4日 15:11 UTCinvestigating
We are currently investigating this issue.
2026年5月4日 15:19 UTCidentified
The issue has been identified and a fix is being implemented.
2026年5月4日 17:29 UTCidentified
We are continuing to work on a fix for this issue.
2026年5月4日 17:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年5月4日 18:17 UTCresolved
This incident has been resolved.

We are investigating potential issues with calling

開始 2026年4月8日 19:17 UTC 2h 1m

Outage重大なインシデント

影響を受けたコンポーネント

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

2026年4月8日 19:17 UTCinvestigating
We are currently investigating this issue.
2026年4月8日 19:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年4月8日 21:18 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues making or receiving calls.

開始 2026年3月10日 15:47 UTC 2d 6h

Issues軽微なインシデント

影響を受けたコンポーネント

MessagingApplicationAnalyticsTelephony Infrastructure: Outbound CallsOmnichannel

2026年3月10日 15:47 UTCinvestigating
We are investigating a potential outage for some customers.
2026年3月10日 17:29 UTCinvestigating
We are continuing to investigate this issue.
2026年3月10日 17:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年3月12日 22:11 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

開始 2026年2月13日 16:39 UTC 52m

Issues軽微なインシデント

影響を受けたコンポーネント

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

2026年2月13日 16:39 UTCinvestigating
We are currently investigating this issue.
2026年2月13日 16:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年2月13日 17:31 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

開始 2026年2月12日 14:47 UTC 1h 4m

Issues軽微なインシデント

影響を受けたコンポーネント

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

2026年2月12日 14:47 UTCinvestigating
We are currently investigating this issue.
2026年2月12日 14:56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年2月12日 15:52 UTCresolved
This incident has been resolved.

Some customers may be experiencing delays in platform functions

開始 2026年1月13日 17:37 UTC 3h 2m

Issues軽微なインシデント

影響を受けたコンポーネント

Telephony Infrastructure: Inbound CallsAPI PlatformMessagingGoogle Cloud PlatformApplicationContact CenterOmnichannel

2026年1月13日 17:37 UTCinvestigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
2026年1月13日 17:52 UTCidentified
The issue has been identified and a fix is being implemented.
2026年1月13日 17:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年1月13日 20:38 UTCresolved
This incident has been resolved.

Accessing www.dialpad.com shows an error

開始 2025年11月18日 13:41 UTC 4h 22m

Outage重大なインシデント

影響を受けたコンポーネント

Website

2025年11月18日 13:41 UTCidentified
The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
2025年11月18日 14:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年11月18日 18:03 UTCresolved
The service is fully recovered.

Multiple analytics features are experiencing issues with loading

開始 2025年9月30日 19:28 UTC 1h 58m

Issues軽微なインシデント

影響を受けたコンポーネント

Analytics

2025年9月30日 19:28 UTCinvestigating
We are currently investigating this issue.
2025年9月30日 19:29 UTCinvestigating
We are continuing to investigate this issue.
2025年9月30日 20:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年9月30日 21:27 UTCresolved
This incident has been resolved.

Some customers may be experiencing intermittent issues with connecting calls

開始 2025年8月6日 21:42 UTC 1h 28m

Issues軽微なインシデント

影響を受けたコンポーネント

Google Cloud Platform

2025年8月6日 21:42 UTCidentified
The issue has been identified and a fix is being implemented.
2025年8月6日 23:10 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR routing

開始 2025年7月10日 16:30 UTC 0m

Issues軽微なインシデント

2025年7月22日 2:05 UTCresolved
We are currently investigating this issue.

Some customers may be experiencing issues with IVR routing

開始 2025年7月7日 15:00 UTC 0m

Issues軽微なインシデント

2025年7月22日 2:07 UTCresolved
We are currently investigating this issue.

Customers may be experiencing issues with workforce management

開始 2025年7月2日 16:56 UTC 45m

Outage重大なインシデント

影響を受けたコンポーネント

Workforce Management

2025年7月2日 16:56 UTCinvestigating
We are currently investigating this issue.
2025年7月2日 16:56 UTCinvestigating
We are continuing to investigate this issue.
2025年7月2日 17:01 UTCidentified
The issue has been identified and a fix is being implemented.
2025年7月2日 17:16 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年7月2日 17:41 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with contact centers

開始 2025年7月2日 15:39 UTC 2h 17m

Outage重大なインシデント

影響を受けたコンポーネント

Contact Center

2025年7月2日 15:39 UTCinvestigating
We are currently investigating this issue.
2025年7月2日 15:45 UTCinvestigating
We are continuing to investigate this issue.
2025年7月2日 16:09 UTCidentified
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
2025年7月2日 16:33 UTCmonitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
2025年7月2日 16:54 UTCmonitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.
2025年7月2日 17:56 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with calling

開始 2025年7月1日 16:43 UTC 6h 54m

Issues軽微なインシデント

影響を受けたコンポーネント

Telephony Infrastructure: Inbound CallsMeetingsTelephony Infrastructure: Outbound Calls

2025年7月1日 16:43 UTCinvestigating
We are currently investigating this issue.
2025年7月1日 16:43 UTCinvestigating
The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
2025年7月1日 17:53 UTCinvestigating
We have not seen recurrence of the issue, but are continuing to investigate the root cause.
2025年7月1日 18:40 UTCmonitoring
We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
2025年7月1日 23:37 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with Dialpad Ai

開始 2025年6月30日 18:16 UTC 3h 32m

Issues軽微なインシデント

影響を受けたコンポーネント

Dialpad Ai

2025年6月30日 18:16 UTCinvestigating
We are currently investigating this issue.
2025年6月30日 18:22 UTCidentified
The issue has been identified and a fix is being implemented.
2025年6月30日 21:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年6月30日 21:49 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving text messages

開始 2025年6月26日 20:51 UTC 47m

Issues軽微なインシデント

影響を受けたコンポーネント

Carrier Networks: Messaging

2025年6月26日 20:51 UTCinvestigating
We are currently investigating this issue.
2025年6月26日 20:56 UTCinvestigating
We are continuing to investigate this issue.
2025年6月26日 21:21 UTCmonitoring
We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.
2025年6月26日 21:37 UTCresolved
This incident has been resolved.

Switchco の障害履歴 | Uptimus