Teradici の障害履歴

1. 2026年7月23日 17:48 UTCinvestigating

   Microsoft Azureサービスの普及のため、Anyware ManagerとAnyware Manager Enterpriseの顧客への影響が一時的に発生しています。 リモートワークステーションにPCoIP接続を確立するユーザーの能力に影響を与える可能性があります。 加えて、管理者は新しい展開を作成したり、それらを管理したりすることはできません。 積極的に調査を行い、60分以内に報告します.

2. 2026年7月23日 18:04 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年7月23日 20:21 UTCinvestigating

   すべてのサービスが運用されます.

4. 2026年7月23日 21:47 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月22日 17:08 UTCinvestigating

   サービス問題の調査 現在、HP Anywareエージェントの登録/活動に関する問題のレポートをサードパーティのサービスプロバイダに関連している可能性があります。 当社のチームは、プロバイダーと協力してインパクトを評価しています。 情報公開に伴い、追加更新情報を掲載いたします.

2. 2026年7月22日 17:33 UTCinvestigating

   更新: 現在、Anywareライセンスサービスに影響を及ぼす一時的な停電を経験しています。 この問題は、ユーザーは、Anyware Cloud Access ライセンスの登録および有効化を防止します。 しかし、既に登録または有効化されているエージェントには影響しません。 当社は、第三者のライセンスサービスプロバイダと協力して、問題を迅速に解決します.

3. 2026年7月22日 17:51 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

4. 2026年7月22日 19:49 UTCmonitoring

   修正を実装し、結果を監視しています.

5. 2026年7月22日 22:01 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月6日 16:37 UTCidentified

   弊社では、Anyware Managerのお客さまに影響を及ぼす、一時的に停電が発生しています。 これにより、ユーザーはリモートワークステーションにPCoIP接続を確立することができます。 加えて、管理者は新しい展開を作成したり、それらを管理したりすることはできません。 積極的に調査を行い、60分以内に報告します.

2. 2026年7月6日 17:53 UTCresolved

   事故を解決し、システムを監視し続けます.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月2日 13:07 UTCinvestigating

   弊社では、Anyware Managerのお客さまに影響を及ぼす、一時的に停電が発生しています。 これにより、ユーザーはリモートワークステーションにゲートウェイを介してPCoIP接続を確立する能力に影響を及ぼします。 積極的に調査を行い、60分以内に報告します.

2. 2026年7月2日 14:27 UTCidentified

   問題を特定し、修正に取り組んでいます.

3. 2026年7月2日 16:02 UTCidentified

   インシデントが解決し、サービスが復元されました.

4. 2026年7月2日 16:05 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月7日 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 2026年5月7日 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年5月7日 20:18 UTCresolved

   This incident has been resolved.

1. 2026年4月29日 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 2026年4月29日 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月30日 1:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 2026年5月1日 2:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 2026年5月4日 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 2026年5月7日 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2026年5月12日 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 2026年5月15日 23:02 UTCresolved

   This incident has been resolved.

1. 2026年4月28日 3:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 2026年4月28日 4:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月28日 8:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月28日 8:16 UTCresolved

   This incident has been resolved.

1. 2026年4月27日 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 2026年4月27日 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月27日 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 2026年3月17日 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 2026年3月17日 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月17日 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 2026年2月13日 2:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 2026年2月13日 4:10 UTCresolved

   This incident has been resolved.

1. 2026年2月3日 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 2026年2月3日 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年2月3日 21:09 UTCresolved

   This incident has been resolved.

1. 2026年1月23日 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 2026年1月23日 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年1月23日 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 2026年1月23日 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 2026年1月23日 20:26 UTCresolved

   This incident has been resolved.

1. 2025年12月22日 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 2025年12月22日 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 2025年12月23日 1:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 2025年10月29日 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 2025年10月29日 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 2025年10月29日 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 2025年10月29日 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年10月29日 23:39 UTCresolved

   This incident has been resolved.

1. 2025年10月29日 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 2025年10月29日 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 2025年10月29日 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 2025年10月29日 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年10月29日 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 2025年9月27日 1:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 2025年9月27日 5:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 2025年6月3日 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 2025年6月3日 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 2025年4月10日 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 2025年4月10日 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 2025年4月10日 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 2025年4月10日 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 2025年3月21日 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 2025年3月21日 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 2025年3月21日 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年3月21日 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年3月21日 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025年3月21日 20:16 UTCresolved

   This incident has been resolved.

1. 2025年3月18日 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 2025年3月19日 0:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 2025年3月19日 0:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 2025年3月19日 0:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 2025年3月19日 0:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.