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    Tidio の障害履歴

    47 Tidio incidents · 2020年8月 — official updates, affected components, duration and resolution details.

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    Issues with ticketing (emails)

    開始 2026年7月1日 7:02 UTC · 6h 6m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Ticketing System
    1. 2026年7月1日 7:02 UTCinvestigating

      We are currently investigating this issue.

    2. 2026年7月1日 9:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年7月1日 9:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2026年7月1日 13:07 UTCresolved

      This incident has been resolved.

    Outage of Meta business products

    開始 2026年6月12日 14:45 UTC · 3h 41m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web & Desktop application
    1. 2026年6月12日 14:45 UTCidentified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. 2026年6月12日 18:26 UTCresolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    開始 2026年6月4日 15:09 UTC · 4d 15h

    Pending
    影響を受けたコンポーネント
    Web & Desktop application
    1. 2026年6月4日 15:09 UTCinvestigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. 2026年6月4日 16:20 UTCidentified

      We’ve identified the problem, and our developers are working on a solution.

    3. 2026年6月4日 19:11 UTCidentified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. 2026年6月4日 22:34 UTCidentified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. 2026年6月5日 18:19 UTCidentified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. 2026年6月5日 22:27 UTCidentified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. 2026年6月6日 22:11 UTCidentified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. 2026年6月9日 6:17 UTCresolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    開始 2026年4月17日 16:07 UTC · 5h 34m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web & Desktop applicationAgent Dashboard
    1. 2026年4月17日 16:07 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2026年4月17日 19:22 UTCinvestigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. 2026年4月17日 21:41 UTCresolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    開始 2026年4月9日 14:35 UTC · 2h 8m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    APIWeb & Desktop application
    1. 2026年4月9日 14:35 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2026年4月9日 15:22 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. 2026年4月9日 16:43 UTCresolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    開始 2026年1月15日 7:18 UTC · 29m

    Outage重大なインシデント
    影響を受けたコンポーネント
    APIAgent Dashboard
    1. 2026年1月15日 7:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2026年1月15日 7:47 UTCresolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    開始 2025年12月5日 9:05 UTC · 3h 41m

    Outage重大なインシデント
    影響を受けたコンポーネント
    WebSocketChat widgetAgent Dashboard
    1. 2025年12月5日 9:05 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2025年12月5日 9:25 UTCmonitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. 2025年12月5日 9:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2025年12月5日 12:46 UTCresolved

      Everything is back up and running.

    Connectivity issues for some users

    開始 2025年11月18日 11:38 UTC · 8h 25m

    Pending
    影響を受けたコンポーネント
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. 2025年11月18日 11:38 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2025年11月18日 11:59 UTCidentified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. 2025年11月18日 14:36 UTCmonitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. 2025年11月18日 17:00 UTCmonitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. 2025年11月18日 20:04 UTCresolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    開始 2025年5月14日 19:30 UTC · 2h 41m

    Outage重大なインシデント
    影響を受けたコンポーネント
    API
    1. 2025年5月14日 19:30 UTCinvestigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. 2025年5月14日 19:32 UTCidentified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. 2025年5月14日 20:16 UTCidentified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. 2025年5月14日 22:09 UTCmonitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. 2025年5月14日 22:11 UTCresolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    開始 2024年8月26日 10:44 UTC · 3h 12m

    Outage重大なインシデント
    影響を受けたコンポーネント
    APIWebSocketWeb & Desktop applicationChat widget
    1. 2024年8月26日 10:44 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2024年8月26日 13:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024年8月26日 13:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2024年8月26日 7:17 UTC · 1h 48m

    Outage重大なインシデント
    影響を受けたコンポーネント
    APIWebSocketWeb & Desktop applicationChat widget
    1. 2024年8月26日 7:17 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2024年8月26日 9:05 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2024年1月7日 20:46 UTC · 3h 48m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web & Desktop application
    1. 2024年1月7日 20:46 UTCidentified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. 2024年1月7日 23:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年1月8日 0:34 UTCresolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    開始 2023年10月23日 11:34 UTC · 1h 22m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web & Desktop application
    1. 2023年10月23日 11:34 UTCinvestigating

      We're currently investigating problems with sending Emails via Tidio.

    2. 2023年10月23日 12:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023年10月23日 12:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2022年11月5日 21:27 UTC · 55m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web & Desktop application
    1. 2022年11月5日 21:27 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年11月5日 22:16 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. 2022年11月5日 22:23 UTCresolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    開始 2022年10月24日 14:17 UTC · 55m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Web & Desktop application
    1. 2022年10月24日 14:17 UTCidentified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. 2022年10月24日 14:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年10月24日 15:12 UTCresolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    開始 2022年10月24日 10:47 UTC · 1h 22m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    APIWeb & Desktop application
    1. 2022年10月24日 10:47 UTCinvestigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. 2022年10月24日 12:09 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2022年8月20日 13:44 UTC · 33m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Web & Desktop applicationChat widget
    1. 2022年8月20日 13:44 UTCidentified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年8月20日 14:17 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2022年8月17日 11:01 UTC · 7h 37m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    WebSocketWeb & Desktop application
    1. 2022年8月17日 11:01 UTCinvestigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. 2022年8月17日 15:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年8月17日 18:38 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2022年8月3日 16:18 UTC · 26m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    API
    1. 2022年8月3日 16:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年8月3日 16:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2022年8月3日 16:44 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    開始 2022年7月20日 15:39 UTC · 59m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    API
    1. 2022年7月20日 15:39 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年7月20日 16:38 UTCresolved

      This incident has been resolved.