Trainerize の障害履歴

1. 2026年8月28日 14:50 UTCinvestigating

   ABCは、以下のアプリケーションに影響を与える潜在的な問題を示す可能性がある異常を検出しました。 当社のエンジニアリングチームは、あらゆるインパクトを確認し、適切な行動の経過を決定するために取り組んできました。 情報が増え次第、更新を行います。 ありがとうございます.

2. 2026年8月28日 16:22 UTCmonitoring

   修正が実施され、現在、当社のチームはアプリケーションを監視し、安定性と性能を完全に復元します。 今後も、システム行動を間近に観察し、解像度を確定します。 私たちは、修正を検証するので、あなたの忍耐を感謝します.

3. 2026年8月28日 16:42 UTCresolved

   親愛なる顧客、 トレーナーライズのワークアウトの詳細に影響を与える問題, セットを含む, 担当者, 演習統計, 解決しました. ワークアウト情報は、Webおよびモバイルプラットフォーム間で正しく保存および表示できるようになりました。 ワークアウト完了は影響しません。 ただし、8月27日(土)、8月28日(日)の午前8時50分(土)の午後9時30分(土)の午後8時50分(土)の午後8時50分(土)の午後8時50分(土)の午後7時30分(日)の午後8時50分(日)の午後8時50分(土)の午後8時50分(日)の午後8時50分(日)の午後8時50分)の午後8時50分(土)の午後8時30分(土)の午後8時50分(土)の午後8時50分(土)の午後8時50分(土)の午後8時50分)の午後8時50分(土)の午後8時50分(土)の午後7時50分)の午後8時50分(土)の午後5時50分(日(土)の午後8時50分(日(日(土)の午後5時50分)の午後5時50分)の午後5時50分)の午後7時50分)の午後5時 完了したワークアウトを編集することで、詳細を手動で再入力できます。 ご不便をおかけし、ご迷惑をおかけしますが、何卒ご了承ください。 今後とも宜しくお願い申し上げます。 ABCフィットネスソリューション 参照数: ACC-10861

公式のインシデント更新を自動翻訳しています。

1. 2026年8月26日 12:11 UTCinvestigating

   ABCは、以下のアプリケーションに影響を与える潜在的な問題を示す可能性がある異常を検出しました。 当社のエンジニアリングチームは、あらゆるインパクトを確認し、適切な行動の経過を決定するために取り組んできました。 情報が増え次第、更新を行います。 ありがとうございます.

2. 2026年8月26日 12:17 UTCidentified

   アプリケーションや API 呼び出し内での決済サービスに影響を及ぼす問題を調査しています。 決済処理を試みる際にエラーや遅延が発生する場合があります。 当社のチームは、原因を特定し、正常なサービスを回復するために積極的に取り組んでいます。 情報が増えるにつれて、追加アップデートが提供されます.

3. 2026年8月26日 12:24 UTCmonitoring

   修正が実施され、現在、当社のチームはアプリケーションを監視し、安定性と性能を完全に復元します。 今後も、システム行動を間近に観察し、解像度を確定します。 私たちは、修正を検証するので、あなたの忍耐を感謝します.

4. 2026年8月26日 12:47 UTCresolved

   親愛なる顧客、 アプリケーションおよび API 呼び出しにおける決済サービスに影響を及ぼす問題は解決されています。 決済処理は正常に動作し、当社のチームは引き続きサービスを監視します。 誠に申し訳ございませんが、ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 影響の時間: スタート:午前6時40分 終了: 7:17 AM セントラルタイム 今後とも宜しくお願い申し上げます。 ABCフィットネスソリューション 参照数: ACC-10858

公式のインシデント更新を自動翻訳しています。

1. 2026年7月24日 12:59 UTCidentified

   ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.

2. 2026年7月24日 13:28 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]

1. 2026年7月23日 15:43 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年7月23日 15:45 UTCidentified

   Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 2026年7月23日 16:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026年7月23日 16:38 UTCmonitoring

   POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.

5. 2026年7月23日 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2026年7月23日 18:42 UTCmonitoring

   A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

7. 2026年7月23日 22:21 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions

1. 2026年7月1日 20:22 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年7月1日 20:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年7月1日 21:09 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026年7月1日 21:27 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]

1. 2026年6月27日 0:21 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月27日 0:47 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026年6月27日 1:06 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]

1. 2026年6月24日 6:48 UTCinvestigating

   ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月24日 7:59 UTCidentified

   Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. 2026年6月24日 11:44 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026年6月24日 13:02 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718

1. 2026年6月18日 15:27 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月18日 15:36 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026年6月18日 21:45 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions

1. 2026年6月18日 9:15 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月18日 9:32 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026年6月18日 10:03 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]

1. 2026年6月18日 2:09 UTCidentified

   Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

2. 2026年6月18日 2:19 UTCmonitoring

   Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

3. 2026年6月18日 2:29 UTCresolved

   The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

1. 2026年6月18日 1:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月18日 2:16 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026年6月18日 2:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]

1. 2026年6月16日 10:34 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月16日 10:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年6月16日 11:38 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026年6月16日 11:54 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]

1. 2026年6月15日 16:59 UTCinvestigating

   Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.

2. 2026年6月15日 19:27 UTCidentified

   Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.

3. 2026年6月15日 21:40 UTCidentified

   We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.

4. 2026年6月15日 23:08 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team

1. 2026年6月15日 16:54 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月15日 17:14 UTCidentified

   Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to Mobile App & Web App within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 2026年6月15日 17:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026年6月15日 23:00 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10689

1. 2026年6月9日 19:30 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月9日 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年6月9日 20:28 UTCmonitoring

   As of now system is stable and we are closely monitoring the system We appreciate your patience during the issue.

4. 2026年6月9日 21:48 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10682]

1. 2026年6月4日 12:32 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月4日 12:39 UTCinvestigating

   The impacted application has been updated from Commerce to Legacy Billing. The issue was isolated to Legacy Billing, and Commerce services were not impacted by this event. We apologize for any confusion caused by the initial communication and appreciate your understanding.

3. 2026年6月4日 12:53 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026年6月4日 13:30 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10667

1. 2026年6月3日 0:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年6月3日 1:10 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026年6月3日 1:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10660]

1. 2026年5月25日 17:20 UTCinvestigating

   We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.

2. 2026年5月25日 17:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月25日 17:42 UTCresolved

   The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team

1. 2026年5月25日 17:13 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026年5月25日 17:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年5月25日 17:34 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026年5月25日 17:51 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10641]

1. 2026年5月7日 20:29 UTCidentified

   We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users. Impact: This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1). Workaround: As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again. Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

2. 2026年5月7日 21:22 UTCmonitoring

   The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved. A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app. What users can expect: - The update is applied automatically in the app. - All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied. - Once complete, the QR code should open and function normally for club check-in. - No further user action is required. We appreciate your patience as we validate the fix.

3. 2026年5月7日 21:47 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10607