Trustpilot の障害履歴

1. 2026年9月30日 18:04 UTCinvestigating

   一部のユーザーは、現時点で当社のビジネスアプリにアクセスできないことがあります。 Trustpilotは、問題を認識し、迅速に解決するために取り組んでいます。 大変申し訳ございません.

2. 2026年9月30日 20:29 UTCidentified

   Https://business.trustpilot.com/ で問題を特定しました。 現在、ユーザーは以下のような特定のサブドメインにアクセスすることができます。 https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 2026年9月30日 21:23 UTCresolved

   このインシデントは解決され、期待どおりにすべてが機能しています

公式のインシデント更新を自動翻訳しています。

1. 2026年9月16日 12:46 UTCinvestigating

   製品レビューウィジェットを使用してレビューを共有する顧客は、期待どおりのレビューを表示することはできません.

2. 2026年9月16日 13:01 UTCidentified

   データベースの1つへのアップグレードは、期待通りにスムーズに行っていません。 現在、戻って、正常に動作しているか確認しています.

3. 2026年9月16日 16:26 UTCidentified

   サービスの劣化を起こさずに、問題を許容レベルに移行することはできません。 この事件を解決するために、明日は注意が必要です。 製品レビューウィジェットを使用して、レビュー共有(影響を受けた顧客)は、自社の製品レビューを引き続き機能し、表示していると表示されます。 共有レビューのみが表示されることはありません.

4. 2026年9月17日 8:43 UTCmonitoring

   問題が解決し、レビュー共有で製品レビューウィジェットが期待どおりに動作するべきだと確信しています。 数時間連続で監視します.

5. 2026年9月17日 10:47 UTCresolved

   この機能をしばらく監視し、このインシデントが解決し、すべてが期待どおりに機能していると確信しています

公式のインシデント更新を自動翻訳しています。

1. 2026年3月24日 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 2026年3月24日 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 2026年3月24日 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年3月24日 23:43 UTCresolved

   This incident has been resolved.

1. 2026年3月24日 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 2026年3月24日 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月24日 14:29 UTCresolved

   This incident has been resolved.

1. 2025年11月14日 7:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 2025年11月14日 7:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年11月14日 8:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年11月14日 9:22 UTCresolved

   This incident has been resolved.

1. 2025年11月10日 2:55 UTCinvestigating

   This incident has been resolved.

2. 2025年11月10日 5:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年11月10日 5:43 UTCresolved

   This incident has been resolved.

1. 2025年6月17日 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 2025年6月17日 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 2025年6月18日 9:20 UTCresolved

   All systems continue to operate as expected.

1. 2025年6月12日 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025年6月12日 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 2025年6月12日 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 2025年6月13日 6:02 UTCresolved

   This incident has been resolved.

1. 2025年6月12日 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 2025年6月12日 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 2025年6月12日 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 2025年6月12日 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 2025年6月12日 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 2025年5月30日 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025年5月30日 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年5月30日 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年5月30日 14:19 UTCresolved

   This incident has been resolved.

1. 2025年5月16日 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025年5月16日 12:23 UTCresolved

   This incident has been resolved.

1. 2025年4月3日 8:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 2025年4月3日 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 2025年4月3日 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 2025年4月3日 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 2025年4月4日 8:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 2025年4月7日 7:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 2025年4月8日 7:44 UTCresolved

   This incident has been resolved.

1. 2025年4月3日 8:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 2025年3月27日 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025年3月27日 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 2025年3月27日 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月27日 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年3月27日 14:50 UTCresolved

   This incident has been resolved.

1. 2025年3月14日 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 2025年3月14日 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年3月14日 22:28 UTCresolved

   This incident has been resolved.

1. 2025年3月11日 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 2025年3月11日 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年3月11日 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月11日 13:57 UTCresolved

   The fix has now been confirmed.

1. 2025年1月29日 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 2025年1月29日 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 2025年1月29日 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 2025年1月29日 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 2025年1月28日 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 2025年1月28日 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年1月28日 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 2025年1月28日 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 2025年1月28日 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025年1月28日 16:32 UTCresolved

   This incident has been resolved.

1. 2024年11月28日 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 2024年11月28日 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024年11月28日 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2024年11月28日 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 2024年12月3日 5:56 UTCresolved

   This incident has been resolved.

1. 2024年10月25日 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 2024年10月25日 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年10月25日 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 2024年10月25日 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.