キャンパス部分的な停電への電話
Outage重大なインシデント
影響を受けたコンポーネント
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一部のAT&Tモバイル顧客は、現在、キャンパスの電話番号への呼び出しを完了できません。 この問題は、電話システムやサービスではなく、AT&Tのネットワークを発起点として認識されています。 状況を監視し、再度正常に動作するように電話が確認されると更新を行います.
公式のインシデント更新を自動翻訳しています。
54 University Of Alaska incidents · 2025年6月 — official updates, affected components, duration and resolution details.
一部のAT&Tモバイル顧客は、現在、キャンパスの電話番号への呼び出しを完了できません。 この問題は、電話システムやサービスではなく、AT&Tのネットワークを発起点として認識されています。 状況を監視し、再度正常に動作するように電話が確認されると更新を行います.
公式のインシデント更新を自動翻訳しています。
UAFキャンパスのカードリーダーが現在抱える問題を報告しています。 OIT PAWSチームは、このシステムを制御するサーバーを回復するために積極的に取り組んでいます。 修正に向けて作業する1時間間隔で更新を行います。 建物のコーディネーターは、特定の部屋の代替アクセス方法やルートを認識するかもしれませんが、現時点では広範な回避策はありません。 この問題の解決にご協力頂きありがとうございました!
この問題の修正には引き続き取り組んでいます。
OIT PAWSは、Lenelカードスワイプシステム用のサーバーが正常に再起動され、運用されていることを報告しています.
#**ルート原因分析–Argus Serverインシデント** ##**エグゼクティブサマリー** ArgusサーバーはWindows C:ドライブの空き容量の急速な損失を経験しました。 調査中、PAWS は、Lenel アプリケーション ログ ディレクトリ内の重要なディスク アクティビティを特定しました。 ディスク容量が減少し、最終的に約37MBに達した。 PAWSはサーバーをクリーンにシャットダウンし、オペレーティングシステムが利用可能なディスク容量0に達し、追加のシステムの問題を引き起こしないようにします。 PAWS は C: ドライブを拡張し、サーバーをサービスに正常に返しました。 回復後、ディスク使用率が安定化し、空き容量の約20 GBが利用できなくなった。 PAWS は、Windows サーバの下部構造を担っていますが、Lenel アプリケーションの管理やサポートは行いません。 増加したアプリケーション生成ディスク活動の原因は決定されず、アプリケーション所有者/ベンダーによる調査が必要です。 ##**事件の影響** 事故やインフラの回復活動中にArgusサーバーが利用できなくなったため、サーバーに依存するサービスへの中断が発生しました。 オンキャンパスのドアカードリーダー機能を含む影響を報告しました。 ##**タイムライン** **いつもアラスカタイムです。** ** 約11:04 AM** - PAWSはArgusサーバーを進化させ、オンキャンパスのドアカードリーダーに衝撃を報告した問題を発表しました。 関連する事件はTDX 991008であった。 ** 約11:23 AM** - PAWSは、Windows C:ドライブ上の利用可能なスペースを急速に減少させました。 リソースモニターは、内部で発生する重要な書き込み活動を示しています。 `C:\ProgramData\Ln\logs` PAWSは、利用可能なディスク容量を回復しようとしましたが、C:使用率は増加し続けました。 C: ドライブは、最終的に利用可能なスペースの約37MBに達した**。 PAWS は VM をクリーンにシャットダウンし、Windows システム ドライブが 0 の空き容量に達し、追加のオペレーティングシステムの問題を引き起こしないようにします。 PAWSは、システムドライブの容量を増加させるために必要なインフラの作業を行いました。 **PM3:34PM – インフラ工事が完了し、C:ドライブが拡大しました。 サーバはオンラインに戻り、PAWSは通常のサーバとディスクの動作を確認しました。 *午後3時49分～ サーバは運用を報告しました。 翌日、C:約19.9 GBの安定状態を維持し、急速ディスク消費量の再発はありません。 ##**ルート原因** サーバの停電の即時原因は、Windows C:ドライブ上の利用可能な容量の排気でした。 事件中、PAWS は、Lenel アプリケーション ログ ディレクトリ内の重要なディスク書き込みのアクティビティを観察しました。 `C:\ProgramData\Ln\logs` この活動は、システムドライブの残りの利用可能な容量を急速に消費しました。 増加したアプリケーション生成されたディスク活動の根本的な理由は**を決定されていない。 PAWS は、サーバーのインフラ管理を担当していますが、Lenel アプリケーションの管理、設定、またはサポートは行いません。 アプリケーションが増加したディスクアクティビティを生成した理由は、アプリケーション所有者/ベンダーによる調査を要求し、このインフラストラクチャのRCAの範囲外であるかどうかを決定します。 ##**Contributing ファクター** ##**利用可能なシステムディスク容量** サーバは、アプリケーションの生成されたディスク使用率の予期しない増加を吸収するために、C:ドライブ容量が十分に残っていない。 利用可能な容量は、最終的に約**37 MB**に低下し、Windowsが0利用可能なディスク容量に達するのを防ぐために、PAWSがサーバーをシャットダウン要求します。 ##**ソリューション** PAWSは、次のインフラの回復アクションを完了しました。 ※C:駆動能力の急激な低下を調査 * 増加したディスクアクティビティに関連するソースディレクトリを識別しました。 ※システムドライブが0の空き容量に達する前にサーバーをクリーンにシャットダウン。 * Windows C:ドライブに利用できる容量を高めました。 * サーバをサービスに戻しました。 * 通常のサーバーおよびディスク操作を検証しました。 *回復の後で連続的な監視ディスク利用。 回復の後で、C:ドライブはおよそ** 19.9 GBで安定した残りました**。 ##**Correctiveと予防措置** ##**ディスク容量監視** PAWSは、システムドライブ容量が重要なレベルに近づくときに十分な通知を提供するために、Argusサーバーのディスク容量監視とアラートのしきい値を確認します。 ##**サーバー容量** PAWS は、C: ドライブの利用を継続して監視し、追加の容量が通常のサーバー条件下で十分な操作ヘッドルームを提供することを確認します。 ##**アプリケーション調査** アプリケーション所有者/ベンダーは、Lenel生成されたディスクアクティビティの予期しない増加の原因を決定し、必要な可能性のあるアプリケーションレベルの是正措置を特定する必要があります。 アプリケーション構成、ロギング、保持、およびアプリケーションレベルの修正は、PAWSサーバー管理の範囲外です。 ##**現在のステータス** Argusサーバーは、オンラインで運用しています。 C: ドライブは、インシデント中に観察された急速なディスク消費の再発なしで、フォローアップモニタリング中に約19.9 GB無料**で安定したままになりました。 PAWS は、インシデントの **server インフラ部分を解決 ** とみなします。 Lenelアプリケーションの動作の根本的な原因は、途上国のままであり、アプリケーション所有者/ベンダーによるフォローアップが必要です.
公式のインシデント更新を自動翻訳しています。
現在、Bannerの問題を抱えていると報告しています。 OIT EASチームは現在調査中ですが、1時間間隔でアップデートを行います。 機能的な回避策が特定されました: プライベートまたはシークレットブラウザウィンドウを開き、バナーにアクセスします。 サイトの読み込みが遅くても遅くても、別の新しいプライベートまたはインコニトウィンドウを閉じて開きます。それはいくつかの試みを取るかもしれませんが、信頼できる接続が行われると、問題が解決されるまで、そのセッションを引き続き使用できます! この問題の解決にご協力頂きありがとうございました!
OIT EASチームは、Bannerの問題を特定し、有効性と安定性を監視されている修正を実施しました。 この問題の解決に再びあなたの忍耐をありがとう! 営業日の17時以降、または新しい情報が利用可能になったらただちに更新されます.
OIT EASチームは、Bannerの問題を解決し、修正が安定していることを確認します。 8月10日(水)に問題が解決されました。 キャンパスのITヘルプデスクにこのサービスに関する問題点を報告し、この問題の解決に引き続きご満足ください!
公式のインシデント更新を自動翻訳しています。
IruのWebログインオプションが現在問題が発生していると報告しています。 NTSテクノロジーサポートサービスチームは現在調査中です。3時間間隔でアップデートを行います。 ローカルログインに切り替えると、Macにログインできます。 この問題の解決にご協力頂きありがとうございました!
NTSテクノロジーサポートサービス(TSS)チームは、現在、この問題の原因を調査しています。 UA Macにログインできない場合は、ローカルログインに切り替えます。 ローカルログインに切り替える: 1.画面の右上隅にあるプロファイルアイコン(円の中の人物)をクリックします。 2. ローカルログインへの切り替えを選択します。 3。 画面の下部中央付近に表示されるユーザー名とパスワードフィールドに大学のログイン資格情報を入力します。 4. 印をクリック ログイン それでもログインできない場合は、ローカルのITヘルプデスクまでお問い合わせください。 弊社が全解像度に向けて取り組んでおり、引き続きご愛顧を賜りますようお願い申し上げます。3時間間隔で更なるアップデートを行い、新しい情報をご提供致します.
NTS TSSチームは現在、この問題の原因を調査しています。 パスワードを同期するIruプロンプトは、なぜそれがプロンプトされているのかを調べながら、あなたができる限り最善を無視することが安全です。 UA Macにログインできない場合は、ローカルログインに切り替えます。 ローカルログインに切り替える: 1.画面の右上隅にあるプロファイルアイコン(円の中の人物)をクリックします。 2. ローカルログインへの切り替えを選択します。 3。 画面の下部中央付近に表示されるユーザー名とパスワードフィールドに大学のログイン資格情報を入力します。 4. 印をクリック ログイン それでもログインできない場合は、ローカルのITヘルプデスクまでお問い合わせください。 今後とも、皆様のご愛顧を賜りますようお願い申し上げます。1時間間隔で更なるアップデートを行い、新たな情報をご提供致します.
NTS TSSチームは、この問題の原因を調査し続けています。 今回もアップデートはありません。 パスワードを同期するIruプロンプトは、なぜそれがプロンプトされているのかを調べながら、あなたができる限り最善を無視することが安全です。 UA Macにログインできない場合は、ローカルログインに切り替えます。 ローカルログインに切り替える: 1.画面の右上隅にあるプロファイルアイコン(円の中の人物)をクリックします。 2. ローカルログインへの切り替えを選択します。 3。 画面の下部中央付近に表示されるユーザー名とパスワードフィールドに大学のログイン資格情報を入力します。 4. 印をクリック ログイン それでもログインできない場合は、ローカルのITヘルプデスクまでお問い合わせください。 今後とも、皆様のご愛顧を賜りますようお願い申し上げます。1時間間隔で更なるアップデートを行い、新たな情報をご提供致します.
キャンパス全体で管理されたmacOSコンピュータのログインに影響を与えたDuo認証による予期しない変更による最近の問題が解決しました。 大学マネージド Mac を使用する場合、ログイン体験は通常の操作に復元されます。 ただし、この修正後、コンピュータにログバックすると、Duo認証プロンプトが1つまたは2つ表示されます。 管理されたMacに今すぐ初めて署名する場合: 1。 主要な macOS ログイン画面で通常のアカウント資格情報を入力します。 2. Duoのプロンプトを完了して下さい: システムの権限が更新され、アカウントと再同期されるため、Duoによる認証を求められる場合があります。 3. Duoモバイルアプリ、ハードウェアトークン、または希望するMFAメソッドを通常の方法で承認します。 4。 Let'sで次を選択します。アカウントを安全なプロンプトに保ちます。 5。 サインインメソッドプロンプトの設定で次を選択します。 ログインエラーが発生した場合は、ログイン時にパスワードの同期を繰り返したり、Macにログオンするその他の問題がある場合は、キャンパスITヘルプデスクにご連絡ください.
公式のインシデント更新を自動翻訳しています。
Vdi.alaska.eduへのアクセスは利用できませんが、停電の原因は特定されています。 vdi.alaska.edu を介して任意のデスクトップアクセス, おそらく厚いクライアント, 問題が解決されるまで、そのアドレスから仮想マシンにアクセスまたは使用することはできません.
UAはvdi.alaska.eduにアクセスし、それを解決するために働いている問題を識別しました。 vdi.alaska.edu を介して任意のデスクトップアクセス, おそらく厚いクライアント, そのアドレスから仮想マシンを使用することはできません. この問題の解決にご協力いただき、ありがとうございます。 アップデートは午前11時50分以降に予定しております.
UAはvdi.alaska.eduにアクセスし、それを解決するために働いている問題を識別しました。 vdi.alaska.edu を介して任意のデスクトップアクセス, おそらく厚いクライアント, そのアドレスから仮想マシンを使用することはできません. この問題の解決にご協力いただき、ありがとうございます。 アップデートは午前12時50分～午後1時30分までとなります.
UAはvdi.alaska.eduにアクセスし、それを解決するために働いている問題を識別しました。 vdi.alaska.edu を介して任意のデスクトップアクセス, おそらく厚いクライアント, そのアドレスから仮想マシンを使用することはできません. この問題の解決にご協力いただき、ありがとうございます。 午後1時50分～午後1時00分にアップデートを予定しております.
UAはvdi.alaska.eduにアクセスし、それを解決するために働いている問題を識別しました。 vdi.alaska.edu を介して任意のデスクトップアクセス, おそらく厚いクライアント, そのアドレスから仮想マシンを使用することはできません. この問題の解決にご協力いただき、ありがとうございます。 午後5時～午後5時.
UA は vdi.alaska.edu で問題を解決し、安定した修正を確認しました。 午後5時から営業終了まで監視します。 キャンパスのITヘルプデスクにこのサービスに関する問題点を報告し、この問題の解決に引き続きご満足ください!
UA は vdi.alaska.edu で問題を解決し、安定した修正を確認しました。 キャンパスのITヘルプデスクにこのサービスの継続的な問題をお寄せいただき、この問題の解決に引き続きご満足いただき、ありがとうございました!
[vdi.alaska.edu](http://vdi.alaska.edu)アクセスの中断。 ユニファイド・アクセス・ゲートウェイ・証明書の有効期限 日 時 分:07/23/2026 16:00 # 背景 [vdi.alaska.edu](http://vdi.alaska.edu)は、VMware/Omnissa Horizon VDI環境へのアクセスをユーザーに提供します。 ユニファイド・アクセス・ゲートウェイ・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アライメント・アプライアンス・アプライアンス・アプライアンス・アプライアンス・アレイト・アレイト・アレイト・アレイト・イン・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト・アレイト # 問題の解決 UAGの各証明書の有効期限は7月23日(火)23:59です。 [vdi.alaska.edu] を解決するときに、ユーザーが「私のデスクトップ」 VDI 環境にアクセスできないと報告したときに、問題は金曜日朝7月24日午前8時30分に気付いた。(http://vdi.alaska.edu) ユーザーがブラウザを通じて[vdi.alaska.edu](http://vdi.alaska.edu)に解決しようとすると、彼らは「あなたの接続は非私的ではありません」通知を受信し、それから[vdi.alaska.edu](http://vdi.alaska.edu)に達してブロックされます Horizonページを全て表示します。 サービスを復元するためのアクション:PAWSから更新証明書をリクエストした。 この証明書は、プライマリドメイン名([vdi.alaska.edu](http://vdi.alaska.edu)を含みますが、また、代替名(UAG名の場合)も含まれています。 [fbk-uag1.apps.ad.alaska.edu](http://fbk-uag1.apps.ad.alaska.edu) [fbk-uag2.apps.ad.alaska.edu](http://fbk-uag2.apps.ad.alaska.edu) [fbk-uag1.io.apps.ad.alaska.edu](http://fbk-uaf1.io.alaska.edu) [fbk-uag2.io.alaska.edu](http://fbk-uag2.io.alaska.edu) サービスの残留時間とサービスが復元された時間: 7月23日(木)午後4時 - 24日(金)午後2時 # ターゲットの状態/ゴール UAG のどちらでも、引き続き有効で信頼できる証明書と外部および内部 VDI アクセスを提示する必要があります。 # 根本原因分析 # UAGアプライアンスがTLS証明書を期限切れに提示していた。 TSSは、証明書が期限切れになったときに推定されたVXrailサーバ機器のリストを受け取りました。 UAGアプライアンスもこのリストではなかったので、証明書が期限切れになると判断できませんでした。 # 対策の開発 UAGの証明書情報と有効期限を含むマスター証明書スプレッドシートを作成しました。 TSSチームと共有しているので、今後予想される証明書の有効期限を監視することができます。 将来の証明書の更新のためのCertinextサービスへのアクセスを要求しました。 実装のスケジュール: 上記は、UAGの有効期限が切れる前に、証明書をリクエストして実行できるようにします。 # フォローアップ/レビュー マスター証明書のスプレッドシートを監視することで、両方のUAGの証明書の有効期限を確認します。 証明書を更新するためにPAWSにリクエストを入れ、簡単なCABの停電を計画し、UAGの両方に証明書を適用し、更新が成功し、アクセスが起こることを確認します
公式のインシデント更新を自動翻訳しています。
We have received reports that Banner Admin is currently experiencing issues at login. A workaround has been identified for some users: attempt to load https://banner.alaska.edu/ in new incognito/private browser windows until the login screen successfully loads. The OIT Enterprise Applications Services (EAS) team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect another update at the end of the business day (5:00PM) or if new information becomes available.
The fix applied to Banner Admin has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during its resolution!
UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
We have received reports that forms in Banner admin are not loading, and UAOnline's Employee login is experiencing authentication issues. The OIT EAS team is currently reaching out to the vendor, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!
OIT EAS has contacted the vendor for Banner and are monitoring their communication channels for updates. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
OIT EAS reports the vendor's technicians are engaged and working on both Banner/UAOnline issues experienced. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
The issue is continuing to be worked, and there is no new information available at this time. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The fix applied to Banner Admin and the UAOnline Employee Dashboard has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here tomorrow morning. Thank you for your patience.
The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience.
As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience while we find a solution.
As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid. Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals. Thank you for your patience during the resolution of this issue!
The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available. Thank you for your patience during the resolution of this issue!
There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk. We will make updates on this situation at the start of the business day 8:00am and as new information becomes available. Thank you for your patience during the resolution of this issue!
The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time. Thank you for your patience during the resolution of this issue!
UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“
We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals! Thank you again for your time and understanding.
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected. Thank you for your patience during the resolution of this issue!
Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals. Thank you for your time.
Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available. Thank you for your time!
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
This issue with UAOnline was identified and the fix is stable.
UAOnline Partial Outages Problem Impact Analysis Event Occurrence: March \[15, 17, 20 , 23\] 2026 Employee Self Service; April 2, 2026 Employee Self Service; April 7, 2026 Finance Self Service; April 8, 2026 General Self Service # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. Banner and UAOnline are hosted by the vendor Ellucian, also the maker of the product. From time to time during initial validation of new upgrades, not all defects are experienced. The self service components of Banner include General, Employee, Finance, and Student self service. All of these are separate applications that are made available under the heading UAOnline and navigable between each area after initial login. # Break Down of the Problem Initially Employee Self Service \(ESS\) was impacted with unavailability on March 15, 17, and 20. Upon report of an issue with the instance the vendor was notified and the corrective action was to restart the service. Noted during these times that some end users were able to access the platform while others could not. On March 20th the service owner escalated further related to this issue. Ellucian shared 2 product defects related to ESS that they expected to cause the issue scheduled of the UA production environment in May. Ellucian recommends instituting daily restarts of the Employee Self Service instances to occur in the UA daily maintenance window of 4am to 5am. The earliest Ellucian could schedule was March 25, resulting in another outage on March 23rd and an escalation response to Ellucian to restore service. On April 2nd, after mitigation was in place, ESS failed again and Ellucian further escalated to prepare a fix to address the product defect specifically for ESS. A patched version of ESS was deployed on April 3rd in TEST and validation was reported back to Ellucian on April 6th to go into production. Further issues with ESS were not identified. On April 7th, Finance Self Service\(FSS\) went down and was reported to Ellucian and Ellucian configured daily restarts. April 8th, General Self Service \(GSS\) was reported down and escalations were entered with Ellucian. On April 10, all self service apps were scheduled to be updated similarly to ESS with daily restarts. All but GSS were successful with this update. # Target State / Goal The Banner and UAOnline services should be available 24 hours a day 7 days a week with the exception of scheduled and planned down time including the daily maintenance window. The system should always be responsive. # Root Cause Analysis Ellucian’s review of the application hosts that were failing showed the available disk filling up related to a large amount of logs being created in a very short period of time. Ellucian attempted to mitigate this with a daily restart, but demonstrated during this time that the issue could manifest in just a few hours. Ellucian traced to specific product defects that they believed were causing the excessive logging issue. They attempted to mitigate this issue by establishing daily restarts and by creating a non-standard custom WAR file for deployment and management of each Self Service Application. Ellucian later discovered that there was a bug in the text manager product component that when using a MEP environment like UA has, could cause the excessive generation of error log messages which is likely what was filling the disk. Ellucian has released an update for each of the Self Service applications out of band to address the product defect. # Develop Countermeasures * Deploy updated version of self service software that addresses the product defect. # Implementation of Countermeasures * May 10, 2026 - All self service application with the expectation of Employee Self Service \(ESS\) will be updated to the version where the underlying product defect is corrected. ESS has a new defect that will prevent immediate updating. * Future - Apply ESS tier 2 update which corrects the product defect, when the other dependent product defect is resolved. # Follow Up / Review May 11, 2026: Verify all self service applications are working as expected. July 5, 2026: Verify status of ESS to be upgraded.
We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today. Thank you again for your time while we followed the resolution of this issue!
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM. Thank you again for your time while we followed the resolution of this issue.
The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.
We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals. Thanks so much for your time!
The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates. Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined. Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.
The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.
The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual. Thank you again, and happy Friday!
We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down. We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!
Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline. We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!
Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time. Please report any continued issues with Banner speed and functionality to your campus IT helpdesk. Thank you again for your time and patience as we followed the resolution of this issue!
OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable. The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk. Thanks so much for your time and patience as we followed the resolution of this incident.
UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.
UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.
A scheduled power outage in Hess Village affected the wireless network in that area.
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
OIT EAS has re-escalated their existing ticket with the vendor (Ellucian). We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing. We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
OIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
Vendor identified the issue, restarted the affected service, and function was restored. We are currently monitoring for any further issues.
We are continuing to monitor for any further issues.
Service is restored.
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!