Upcloud の障害履歴

1. 2026年10月23日 0:20 UTCinvestigating

   コントロールパネルと API との接続の問題を調査しています.

2. 2026年10月23日 0:51 UTCmonitoring

   修正を実施し、状況を監視しています.

3. 2026年10月23日 2:09 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月6日 6:58 UTCidentified

   シンガポール(SG-SIN1)データセンターにおけるマネージドオブジェクトストレージに影響を及ぼすサービス劣化の問題を特定しました。 問題は、周期的なレイテンシーのスパイクとHTTP 503エラーを引き起こし、10〜15分続きます。 根本原因を特定し、問題の解決と完全復旧サービスに積極的に取り組んでいます。 誠に申し訳ございませんが、ご不便をおかけいたしますが、何卒ご了承ください。 ご不明な点がございましたら、ライブチャットまたはメール[email protected] までお問い合わせください

2. 2026年10月6日 18:13 UTCmonitoring

   シンガポール(SG-SIN1)データセンターのマネージドオブジェクトストレージに影響を及ぼすサービス劣化の根本的な原因を特定し、修正を行いました。 現在、長期的安定性を確保するためにシステムを監視しています。 ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます。 問題が発生した場合は、ライブチャットまたは[email protected]にてサポートチームにお問い合わせください.

3. 2026年10月13日 14:50 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月28日 14:01 UTCinvestigating

   FI-HEL2データセンターのファイルストレージサービスに影響を与えるファイルストレージサービスバックエンドの問題を検討しています。 一部のFile Storage NFSサービスでは、不必要な障害が発生し、残りの問題の解決と隔離を行い、通常の状態に戻ります。 これらの追加では、FI-HEL2 の一部のファイルストレージ NFS サービスが起こる可能性があります。 大変申し訳ございません.

2. 2026年9月28日 15:34 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年9月28日 16:41 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月25日 23:45 UTCinvestigating

   DE-FRA1データセンターのクラウドサーバーを含むいくつかのリソースに影響を与えるストレージバックエンドの問題を調査しています。 可能な限り迅速にこの問題を解決するために積極的に取り組んでいます。 誠に有難うございますので、ご迷惑をおかけいたしますが、何卒宜しくお願い申し上げます。 ご質問やご不明な点がございましたら、当社のコントロールパネルまたは[email protected] のメールにて24時間年中無休のライブサポートまでお気軽にお問い合わせください.

2. 2026年8月26日 3:47 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年8月26日 6:49 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月11日 9:12 UTCidentified

   The issue has been identified, and we are working on fixing it. It affects all new deployments in all zones.

2. 2026年8月11日 9:23 UTCidentified

   We have identified the cause of the issue affecting Cloud Server Deployments and are actively working on a fix. The issue may impact new Cloud Server Deployments. Please refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown, to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at  or via email: [email protected]

3. 2026年8月11日 9:48 UTCidentified

   A fix has been implemented, and new Cloud Server deployments are now proceeding without errors. We are currently cleaning up Cloud Servers that were left in an error state during the incident.

4. 2026年8月11日 10:05 UTCmonitoring

   We thank you for your continued patience throughout this process and apologize for any impact. The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at [email protected]. We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future. We understand the gravity of this disruption and extend our sincerest apologies to all affected customers.

5. 2026年8月11日 11:09 UTCresolved

   Our team has confirmed the full resolution of the issue. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience, and we apologize for any inconvenience caused.

1. 2026年8月3日 15:29 UTCidentified

   現在、ライブチャットシステムで技術的な問題が発生しています。 サポートチームに[email protected]までメールが届きます。 大変ご不便をおかけしますが、ライブチャットの復元直後にアップデートをさせていただきます.

2. 2026年8月3日 20:55 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月7日 12:02 UTCidentified

   DE-FRA1データセンターのヨーロッパ2オブジェクトストレージに関する問題を特定しました。 問題は、影響を受けるサービスがオブジェクトストレージに読み書きできない原因となる可能性があります。 影響を受けたサービスをオンラインで持ち帰り、可能な限り迅速に状況を解決するよう努めています.

2. 2026年7月7日 12:18 UTCmonitoring

   修正を実施し、これを監視しています.

3. 2026年7月7日 13:02 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月16日 10:18 UTCmonitoring

   We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. All systems are now stable, and there should be no further visible impact. We are continuing to monitor performance closely while we investigate the root cause. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email [email protected] or via live chat https://hub.upcloud.com/.

2. 2026年6月16日 13:30 UTCresolved

   We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. After monitoring our systems for a some time, we can confirm now the situation is stable. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email [email protected] or via live chat https://hub.upcloud.com/.

1. 2026年6月15日 13:12 UTCinvestigating

   米国のエクスプレスカード決済に影響を及ぼす問題について調査しています。これにより、故障率が増加しています。 他の支払い方法は、完全に運用されています。 これらが成功していることを確認するために、American Express for 自動決済を使用することをお勧めします。 決済手段として、決済プロバイダと連携しながら、決済方法を利用して問題を解決することができます。 利用可能な支払い方法は次のとおりです。 https://upcloud.com/docs/getting-started/billing/payment-methods/ 今後、さらなるアップデートを提供してまいります。 ご質問や追加のサポートが必要な場合は、メール: [email protected] または ライブチャット コントロールパネル https://hub.upcloud.com

2. 2026年6月18日 12:43 UTCidentified

   問題は特定され、解決に取り組んでいます。 特に、アメリカンエクスプレスカードでユーロで行われた支払いに影響を与えます。 決済手段として、決済プロバイダと連携しながら、決済方法を利用して問題を解決することができます。 利用可能な支払い方法は次のとおりです。 https://upcloud.com/docs/getting-started/billing/payment-methods/ 今後、さらなるアップデートを提供してまいります。 ご質問や追加のサポートが必要な場合は、メール: [email protected] または ライブチャット コントロールパネル https://hub.upcloud.com

3. 2026年7月8日 13:44 UTCmonitoring

   修正が実施され、アメリカン・エクスプレス・カードを活用したユーロ(EUR)の決済が再び正常に処理されます。 今後も状況を監視し、継続的な安定性を確保しています。 ご質問や追加のサポートが必要な場合は、[email protected] または当社のコントロールパネルでライブチャット経由で電子メールでお問い合わせください。 https://hub.upcloud.com

4. 2026年7月9日 9:18 UTCresolved

   解決しました。 ご質問や追加のサポートが必要な場合は、[email protected] または当社のコントロールパネルでライブチャット経由で電子メールでお問い合わせください。 https://hub.upcloud.com

公式のインシデント更新を自動翻訳しています。

1. 2026年6月5日 14:50 UTCidentified

   We have identified an issue with network connectivity in our SG-SIN1 data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.

2. 2026年6月5日 14:58 UTCinvestigating

   We are currently investigating this issue.

3. 2026年6月5日 15:32 UTCidentified

   We have identified an issue with network connectivity in our SG-SIN1 data centre and AU-SYD1 🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime) 🟢 Kubernetes API / kubectl: Not Affected 🔴 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) 🟢 Managed Object Storage Workloads: Not Affected (100% Uptime) 🔴 UpCloud Managed Object Storage API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) We are actively working to resolve the incident. We sincerely apologise for any inconvenience this may cause to your operations. We will provide regular updates here as more information becomes available. If you have any questions or need further assistance, please reach out to us via email: [email protected] or Live Chat in our control panel https://hub.upcloud.com

4. 2026年6月5日 16:10 UTCmonitoring

   We have restored all affected Managed Kubernetes and Managed Object Storage to normal operating status and will continue to monitor the situation. 🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime) 🟢 Kubernetes API / kubectl: Not Affected 🟢 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) 🟢 Managed Object Storage Workloads: Not Affected (100% Uptime) 🟢UpCloud Managed Object Storage API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) If your services is still not fully functional, please contact our support at [email protected]. We apologise for the incident.

5. 2026年6月5日 19:11 UTCresolved

   We have resolved the root cause of the networking issue affecting our Managed Object Storage and our Managed Kubernetes service in our SG-SIN1 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected]. Thank you for your patience and we apologize for any inconvenience caused.

1. 2026年5月26日 14:42 UTCinvestigating

   We are currently investigating an issue affecting new cloud service deployments. We apologise for the inconvenience and will provide an update in 30 minutes with more information.

2. 2026年5月26日 15:15 UTCmonitoring

   We have implemented the fix and isolated the issue. And we will keep monitoring the situation. We sincerely apologise for any inconvenience. And if you have any issues or questions, please don't hesitate to contact us via email: [email protected] or via live chat from our control panel.

3. 2026年5月26日 17:44 UTCresolved

   This incident has been resolved.

1. 2026年5月13日 3:26 UTCinvestigating

   We are currently investigating an issue affecting the Managed Kubernetes Service in our SG-SIN1 region. Users may find that their clusters are stuck in a Pending state. Our team is currently investigating the issue to identify the root cause. We will provide additional updates as more information becomes available. We apologise for any inconvenience this may cause.

2. 2026年5月13日 6:11 UTCidentified

   We have identified the root cause of the issues affecting the Managed Kubernetes service in the SG-SIN1 region. Our team is currently working on a resolution to address the issue. We will provide further updates once the fix is applied.

3. 2026年5月13日 8:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年5月13日 12:39 UTCresolved

   This incident has been resolved.

1. 2026年5月4日 11:15 UTCidentified

   We have identified an issue causing slowness with new logins to our control panel at https://hub.upcloud.com/ And we are currently working on fully stabilising the situation. This may also delay calls to our API, and dependent systems such as Terraform. Please note that this issue does not affect your active cloud services. If you experience any issues, please do not hesitate to contact our support team via email [email protected]. We apologise for the inconvenience.

2. 2026年5月4日 12:28 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026年5月4日 12:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年5月4日 13:21 UTCresolved

   This incident has been fully resolved. Please contact our support team via live chat or [email protected] if you have any further questions regarding the incident.

1. 2026年4月29日 18:28 UTCidentified

   We have identified an issue causing latency and timeouts when accessing or managing Managed Object Storage in the Europe-1 region. Users may experience temporary timeouts or failure which management operations or to load bucket details. All other Managed Object Storage regions (Europe-2, Europe-3, US-1, APAC-1) are unaffected. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at https://hub.upcloud.com/ or via email: [email protected]

2. 2026年4月29日 19:30 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026年4月29日 20:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月29日 21:51 UTCresolved

   Our team has confirmed the full resolution of the issue affecting our EUROPE-1 Managed Object Storage in our FI-HEL2 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience and we apologize for any inconvenience caused.

1. 2026年4月22日 3:47 UTCidentified

   We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

2. 2026年4月22日 4:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月22日 5:07 UTCmonitoring

   Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown. We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email [email protected]

4. 2026年4月22日 6:57 UTCresolved

   This incident has been resolved.

1. 2026年4月15日 7:44 UTCinvestigating

   We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center. We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.

2. 2026年4月15日 8:09 UTCidentified

   We have identified the cause of the issue and applied a fix. While we are seeing signs of new Cloud Server deployment operations recovering, we are continuing to work on a permanent resolution to prevent a recurrence. If you have any questions or concerns regarding your services, please reach out to our support team via Live Chat or email [email protected]

3. 2026年4月15日 9:00 UTCmonitoring

   We have been monitoring the fix implemented earlier and all internal systems are performing as expected. All affected services have been fully restored. We will continue to monitor the situation until we can confirm the full resolution of the issue. If you continue to experience any persistent issues with your cloud services in the US-SJO1 region, please reach out to our support team immediately via Live Chat or email [email protected]

4. 2026年4月15日 11:17 UTCresolved

   This incident has been resolved.

1. 2026年3月31日 1:48 UTCinvestigating

   We are investigating a storage backend issue that is affecting some cloud servers in our US-NYC1 data centre.

2. 2026年3月31日 6:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月31日 6:33 UTCresolved

   This incident has been resolved.

1. 2026年3月16日 19:28 UTCidentified

   We have identified a compute node issue affecting some Cloud Servers, Managed Load Balancers and Managed Kubernetes services in our FI-HEL1 data center. You may experience unresponsive servers, delays or failures in provisioning new resources, or errors when managing existing clusters and load balancers in this zone. We are working to bring all affected services back online and resolve the situation as soon as possible. If you have any questions or concerns regarding your services, please reach out to our support team via live chat or at [email protected].

2. 2026年3月16日 20:33 UTCidentified

   Our team is working to ensure all services are fully restored and operating normally. We have deployed a fix for the issue affecting the managed resources. It may take a short time for these changes to take effect across all resources. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at hub.upcloud.com or via email: [email protected]

3. 2026年3月16日 21:34 UTCidentified

   We are continuing to work on this issue to ensure all services are fully restored to normal operation. The earlier fix is still finishing propagating to all managed resources.

4. 2026年3月16日 23:37 UTCidentified

   We are continuing to work on this issue to ensure all services are fully restored to normal operation.

5. 2026年3月17日 0:36 UTCidentified

   We are continuing to work on this issue to ensure all services are fully restored to normal operation. Normal operational status has been restored across the majority of our cloud infrastructure and managed services.

6. 2026年3月17日 1:38 UTCmonitoring

   We have restored all affected cloud servers to normal operating status and continue to monitor the situation. If your server is still not fully functional, please contact our support at [email protected] or reach out to us via live chat at hub.upcloud.com We apologise for the incident.

7. 2026年3月17日 13:01 UTCresolved

   We have been monitoring the situation closely over the 12 hours and can confirm that all affected services have now been fully restored. The Issue impacted some of our Managed Load Balancer instances within the FI-HEL1 Data Centre, which subsequently impacted some Managed Kubernetes clusters in that region. We sincerely apologise for this incident and we continue our internal investigation. If you have any remaining questions, please contact us via email at [email protected] or through our live chat https://hub.upcloud.com/

1. 2026年3月16日 12:02 UTCinvestigating

   We are currently investigating an issue affecting Managed Object Storage in our APAC-1 location, specifically returning 503 errors during operations sporadically. We apologise for the inconvenience and will provide further updates as more information becomes available.

2. 2026年3月16日 14:32 UTCmonitoring

   We thank you for your continued patience throughout this process and apologize for any impact. The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at [email protected] We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future. We understand the gravity of this disruption and extend our sincerest apologies to all affected customers.

3. 2026年3月16日 15:06 UTCresolved

   This incident has been resolved.

1. 2026年3月12日 13:24 UTCinvestigating

   We are currently witnessing degraded performance with our Object Storage instances in our Europe-1 zone. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].

2. 2026年3月12日 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月12日 18:29 UTCresolved

   This incident has been resolved.