Uphold の障害履歴

1. 2026年10月19日 19:10 UTCinvestigating

   現在、米国のアップホールドカード保有者のカード取引に影響を及ぼすサービス障害を調査しています。 この問題は、サードパーティ製のカードプロセッサーで失敗した承認の増加によって引き起こされます。 チームは、当社のエンジニアリングチームと共同して原因を積極的に調査しています。 その結果、一部のカードの取引は、販売時点で減少する場合があります。 これを解決するために働く間、可能な代替支払い方法を使用することをお勧めします。 今後も状況を監視し、アップデートを継続的に提供してまいります。 不便をおかけし、ご理解を賜りますようお願い申し上げます.

2. 2026年10月19日 22:01 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月16日 16:36 UTCidentified

   Google Pay API - https://pay.google.com/status/ との継続的なインシデントを認識しています。 この方法で入金は利用できません。 事故が解決されると、システムが自動的に回復します。 状況を積極的に監視し、アップデートを配信します。 不便をおかけし、ご理解を賜りますようお願い申し上げます.

2. 2026年9月16日 17:06 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月23日 16:28 UTCinvestigating

   現在、Uphold、Topper、EasyBitcoin を横断して、暗号通貨の入金や出金に影響を及ぼすサービス障害が発生しています。 私たちのチームは、状況を積極的に監視し、利用可能なようにアップデートを提供します。 不便をおかけし、ご理解を賜りますようお願い申し上げます.

2. 2026年7月23日 16:42 UTCinvestigating

   次の預金方法に影響を与える追加の影響を特定しました。 - アップルペイとGoogleペイ預金 - クレジットカード預金 - Pix、PayPal、およびVenmoの沈殿物 今後も状況を監視し、今後のアップデートを継続的に提供してまいります。 不便をおかけし、ご理解を賜りますようお願い申し上げます.

3. 2026年7月23日 18:19 UTCmonitoring

   修正を実装し、結果を監視しています.

4. 2026年7月23日 18:51 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月14日 16:04 UTCinvestigating

   サードパーティプロバイダでの継続的な停電のため、現在、以下のようなサービス障害が発生しています。 - 新しい顧客のonboarding - 既存の顧客のためのアイデンティティ検証の提出 - 旅行ルールの遵守を必要とする取引 プロバイダがオンラインで戻ったら、システムは自動的に回復します。 状況を積極的に監視し、アップデートを配信します。 不便をおかけし、ご理解を賜りますようお願い申し上げます.

2. 2026年7月14日 16:15 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年7月14日 16:20 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月25日 17:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 2026年6月26日 10:12 UTCresolved

   This incident has been resolved.

1. 2026年5月29日 8:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 2026年5月29日 9:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月1日 10:00 UTCresolved

   This incident has been resolved.

1. 2026年5月19日 13:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 2026年5月19日 14:13 UTCresolved

   This incident has been resolved.

1. 2026年4月24日 8:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 2026年4月27日 17:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 2026年4月30日 9:20 UTCresolved

   This incident has been resolved.

1. 2026年3月26日 23:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 2026年3月27日 0:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 2026年3月27日 0:59 UTCresolved

   This incident has been resolved.

1. 2026年2月3日 16:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 2026年2月3日 17:14 UTCresolved

   This incident has been resolved.

1. 2026年2月3日 16:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 2026年2月3日 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年2月3日 17:14 UTCresolved

   This incident has been resolved.

1. 2025年12月18日 22:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 2025年12月18日 22:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年12月18日 23:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年12月18日 23:27 UTCresolved

   This incident has been resolved.

1. 2025年12月18日 17:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 2025年12月18日 19:11 UTCresolved

   This incident has been resolved.

1. 2025年12月6日 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 2025年12月6日 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 2025年12月6日 13:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 2025年12月6日 13:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年12月6日 17:53 UTCresolved

   This incident has been resolved.

1. 2025年11月18日 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 2025年11月18日 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 2025年11月18日 13:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 2025年11月18日 14:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 2025年11月18日 15:37 UTCresolved

   This incident has been resolved.

1. 2025年11月7日 15:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 2025年11月7日 17:59 UTCresolved

   This incident has been resolved.

1. 2025年10月26日 2:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 2025年10月26日 3:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月27日 10:31 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 9:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 2025年10月20日 9:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 2025年10月20日 16:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 2025年10月20日 16:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025年10月20日 18:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 2025年10月20日 23:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 2025年10月10日 22:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 2025年10月10日 23:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年10月10日 23:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 2025年10月10日 23:24 UTCresolved

   This incident has been resolved.

1. 2025年10月7日 9:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 2025年10月7日 13:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月7日 13:25 UTCresolved

   This incident has been resolved.