15 Usaepay incidents · 2026年2月 — official updates, affected components, duration and resolution details.
9月 2, 2026 6:56AM PDT 識別 - 私たちは、接続の問題を特定し、現在、上流プロバイダーと連携しています。 失敗した取引を再試行してください。 9月 2, 2026 7:34AM PDT 識別される - 私たちは、この問題のアップストリームプロバイダで作業を続けるので、あなたの忍耐に感謝します。 9月 2, 2026 8:32AM PDT 識別 - これは、まだ上流プロバイダーとの継続的な問題です。 今後も情報を受け取るため、更新を続けていきます。 ありがとうございます。 9月 2, 2026 9:24AM PDT モニタリング - 当社の上流プロバイダは、問題を特定し、解決に取り組んでいます。 課題を安定化し、安定性を監視するためのトラフィックを緩和しました。 9月 2, 2026 11:30AM PDT 解決 - 安定しており、問題が見つからなくなりました。 解決する.
公式のインシデント更新を自動翻訳しています。
8 月 24, 2026 1:23PM PDT スケジュール - スケジュールされたデータセンターのルーティングメンテナンスを実行します。 メンテナンス画面ではサービスの中断やダウンタイムは発生しません。 エラーが発生した場合は、前のアクションを再試行してください。 8月 25, 2026 7:00PM PDT アクティブ - メンテナンス予定.
公式のインシデント更新を自動翻訳しています。
8月 22, 2026 6:38PM PDT 調査 - 私たちは、現在、サードパーティプロバイダに影響を与える潜在的な問題を調査しています。 一部のサービスに影響を及ぼす可能性があります。 当社のチームは、インパクトを確認し、評価するために取り組んでいます。 8 月 22, 2026 7:10PM PDT 監視 - 上流の問題は解決されるように見えます。 サービスの安定状態を確保する性能を監視しています。 8月 22, 2026 8:14PM PDT Resolved - すべてのサービスは正常に動作しています.
公式のインシデント更新を自動翻訳しています。
7月 19, 2026 9:53AM PDT 識別 - トランザクション処理の処理性能に影響を与える問題を調査しています。 マーチャントはエラーメッセージが表示されます: “エラー (プロセッサに接続できません)” 失敗した取引を再試行してください。 2026年7月19日 10:04AM PDTモニタリング - 当社のエンジニアリングチームは、上流プロバイダーに関連する問題を特定し解決しました。 今後も、より一層の安定性を保証し、さらなる課題を把握できるよう、サービスの監視を続けてまいります。 7 月 19, 2026 10:19AM PDT 解決 - 以前の更新以来、追加のエラーが表示されない.
公式のインシデント更新を自動翻訳しています。
July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.
June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.
June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.
May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved
May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.
April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.
April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.
April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.
March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.
March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved
February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.