Veracross の障害履歴

1. 2026年8月31日 20:38 UTCinvestigating

   会計やEメール(フルアウト率)やファイル(劣化した経験)に影響を及ぼすインシデントを調査しています.

2. 2026年8月31日 20:42 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年8月31日 20:45 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月27日 21:39 UTCinvestigating

   現在、学校の実際のタイムゾーンではなくUTCを使用して、Axiomの時刻表示の問題について調査しています.

2. 2026年8月27日 22:54 UTCresolved

   このインシデントは解決され、各データベースは学校のタイムゾーンを使用して正しく時間を表示しています.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月20日 16:08 UTCinvestigating

   現在、Axiomのクエリエクスポート機能に関与する事件を調査しています.

2. 2026年8月20日 16:20 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月17日 23:39 UTCidentified

   問題が特定され、修正が実装されています.

2. 2026年8月18日 0:18 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年8月18日 5:00 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月12日 15:51 UTCinvestigating

   We are currently investigating reports that Data Importer imports are stuck in pending status.

2. 2026年8月12日 16:11 UTCresolved

   This incident has been resolved. We apologize for the disruption.

1. 2026年8月11日 17:14 UTCinvestigating

   現在、データインポーターのインポートが保留状態に陥っていると報告しています.

2. 2026年8月11日 17:27 UTCresolved

   We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月31日 0:59 UTCinvestigating

   現在、この問題を調査中です.

2. 2026年7月31日 1:02 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年7月31日 1:08 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月22日 21:14 UTCinvestigating

   現在、保留状態に立ち向かうアクションを引き起こしている問題について調査しています。 私たちは、この問題を修正し、できるだけ早くアップデートを提供します.

2. 2026年7月22日 21:29 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月20日 19:22 UTCidentified

   問題が特定され、修正が実装されています.

2. 2026年7月20日 19:42 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月18日 21:38 UTCidentified

   We have detected an outage for Documents in the US.

2. 2026年6月18日 21:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026年6月18日 22:26 UTCresolved

   This incident has been resolved.

1. 2026年6月16日 0:10 UTCresolved

   Between Friday 12 June at 21:00 UTC and Saturday 13 June at 14:00 UTC EMEA and APAC users experienced errors when accessing Portals. We identified a misconfiguration in the backend and resolved the issue.

1. 2026年6月4日 15:38 UTCresolved

   Syncs for our Ravenna Integration were failing due to the same issue impacting our Data Importer. That issue has been resolved and Ravenna syncs should once again complete successfully.

1. 2026年6月4日 14:04 UTCinvestigating

   We are currently investigating reports that Data Importer imports are stuck in pending status.

2. 2026年6月4日 15:33 UTCresolved

   We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status. To prevent inadvertent duplicate record imports in scenarios where users may have attempted the same import multiple times, imports that were stuck in pending status have been removed. Users should complete a new import process for any prior attempts that had been stuck.

1. 2026年5月4日 19:48 UTCresolved

   On May 2, some users on US Platform Groups experienced intermittent errors when logging in due to issues in a portion of the authentication service. Users already logged in were not impacted. The issue has been resolved, and preventative improvements are underway.

1. 2026年4月20日 13:43 UTCinvestigating

   We are currently investigating reports of degraded performance in Axiom for a subset of users.

2. 2026年4月20日 13:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月20日 14:22 UTCresolved

   This incident has been resolved.

1. 2026年4月13日 14:24 UTCinvestigating

   We are currently investigating an issue impacting Composer for a subset of users.

2. 2026年4月13日 14:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年4月13日 15:24 UTCmonitoring

   A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.

4. 2026年4月13日 19:16 UTCresolved

   After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.

1. 2026年4月7日 16:28 UTCresolved

   Between 3:35 PM ET and 3:55 PM ET, a subset of users experienced errors when accessing Portals in the US. We identified an issue with a software update being performed and resolved the issue.

1. 2026年3月30日 12:51 UTCinvestigating

   We are currently investigating an issue impacting the accessibility of Portals for a subset of users.

2. 2026年3月30日 13:15 UTCidentified

   We have identified this issue and have updated the scope to reflect the impact on multiple Veracross platforms.

3. 2026年3月30日 14:19 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026年3月30日 16:41 UTCidentified

   We continue to work to address this issue. Intermittent access issues for schools on Platform Group US 30 are expected over the next 15 minutes. We apologize for this disruption and thank you for your continued patience.

5. 2026年3月30日 20:15 UTCmonitoring

   We are continuing to monitor system health closely. Some users are still experiencing degraded performance. We we will be performing additional maintenance work to address this issue tonight. School contacts at impacted schools have been notified directly via email, and an in-app notification has been posted for users at those schools.

6. 2026年3月31日 13:02 UTCmonitoring

   A subset of users on Platform Group US 30 are continuing to experience degraded performance across multiple platforms this morning despite the additional maintenance work we performed last evening. We are continuing to work to address these issues and will provide additional updates.

7. 2026年3月31日 15:16 UTCmonitoring

   We will be performing additional emergency maintenance on Platform Group US 30 to continue mitigation efforts related to the ongoing performance issues. Learn more about determining your Platform Group here: https://community.veracross.com/s/article/What-is-My-Schools-Platform-Group This maintenance is scheduled for today from 12:00 PM to 12:20 PM ET. During this time, all Veracross services for Platform Group US 30 will be unavailable. We recognize the impact of this disruption and have determined this maintenance is necessary to support ongoing stabilization efforts. An in-app notification will be displayed to all impacted users in advance of the maintenance window. Our team will continue to monitor performance closely following the maintenance and will provide further updates as more information becomes available. We sincerely apologize for the continued disruption and appreciate your patience as we work to restore full service.

8. 2026年3月31日 16:51 UTCmonitoring

   The emergency maintenance for Platform Group US 30 has been successfully completed. Initial results show meaningful improvements, but we continue to closely monitor performance.

9. 2026年3月31日 21:58 UTCresolved

   After monitoring performance since the emergency maintenance was completed this afternoon, we can confirm that system performance has stabilized. Additionally, we sent an email update to designated school contacts at each school to provide a more comprehensive update regarding this incident.

1. 2026年3月3日 18:59 UTCinvestigating

   We are investigating an issue with downloading the PDFs for checks in AP check batches.

2. 2026年3月3日 20:24 UTCresolved

   This incident has been resolved.

1. 2026年2月23日 20:09 UTCinvestigating

   Our Veracross Community AI Service Assistant is currently displaying an error message. We are investigating the issue in order to restore the chatbot feature as quickly as possible. In the meantime, you can still use normal Community search functions to find knowledge articles, and can still contact our support team through the usual support case entry form.

2. 2026年2月23日 21:50 UTCresolved

   This incident has been resolved.