56 Vetspire incidents · 2025年3月 — official updates, affected components, duration and resolution details.
現在、IDEXX WebPACS の統合に関する問題について調査しています。この統合による画像の注文は、予期せず特定のテストを選択または入力する必要があります。 当社のエンジニアリングチームは、標準の機能を復元するための原因を積極的に探しています。 情報が増え次第、更新を行います.
Vetspire の機能のパフォーマンスを監視し続け、この問題の修正をリリースしました.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
ボーディングモジュールへの限られたアクセスや利用不能なアクセスに関するレポートを調査しています。この問題の完全影響を把握し、このページを更新します.
この問題の原因を特定し、修正を実施する取り組みを行っています.
修正を実装し、結果を監視しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
現在、book.your.vet オンライン予約リンクにアクセスする問題のレポートを調査しています。 私たちのチームは積極的に問題を探しています
今後もこの問題について調査を続けてまいります.
修正を実装し、結果を監視しています。 予約サイトは通常の操作に戻りました.
この問題は解決しました.
公式のインシデント更新を自動翻訳しています。
Freshworks は現在、Vetspire を含む複数の PIMS に影響を及ぼすチャット機能に影響を与える停電を経験しています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
いくつかの遭遇のインテークセクション内の不足しているドロップダウンフィールドのレポートを調査しています
問題が特定され、修正が実装されています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
現在調査:「現金請求書のラウンド」が有効になった際に現金決済時にエラーメッセージが表示されます.
この問題の原因を特定し、修正を実施する取り組みを行っています.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.
This incident has been resolved.
We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.
We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
This incident has been resolved.
We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
This incident has been resolved.
We are investigating reports of required providers when scheduling in the Daycare column.
We have identified the cause of this issue and are working to implement a fix.
This incident has been resolved.
We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.
A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.
Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.
A fix has been implemented, and performance has returned to normal.
This incident has been resolved.
We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.
We are continuing to monitor the system to ensure stability.
This incident has been resolved; however, we will continue to monitor the system to ensure stability.
We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor.
This incident has been resolved.
We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
This incident has been resolved.
We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.
We have identified the cause of this issue and are working to implement a fix.
We are continuing to work on a fix for this issue.
A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.
This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.
We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.
We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.
We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.
This incident has been resolved.
We are investigating reports of limited or unavailable access to Vetspire .
We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.
We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.
We are continuing to investigate this issue.
Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available
We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.
Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.
Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.
The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.
The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.
We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.
We are continuing to closely monitor the platform. We will provide further updates throughout the day.
This incident has been resolved.