Vonage Business の障害履歴

1. 2026年10月23日 20:19 UTCinvestigating

   第三者によるカナダの特定の地域でインバウンドコール完了に影響を及ぼす可能性がある問題を認識しています。 4時間以内のアップデートを提供致します。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support までお問い合わせください。 影響される区域: ニューファンドランド - セントジョンズ プリンスエドワードアイランド - シャーロットタウン ノバ・スコシア - ニュー グラスゴー - ヤルマス ニューブランズウィック - フレデリックトン 聖ヨハネ - 浴場 - エドムントストン - みらい - モンクトン

2. 2026年10月23日 22:11 UTCmonitoring

   カナダの地域を選択するために、インバウンドコールに影響を及ぼす可能性がある、当社のサードパーティのキャリアの停電後にあなたの忍耐をありがとう。 当社の第三者は、問題を特定し、初期の緩和を適用し、影響を受けたサービスの回復の早期兆候を報告し続けています。 回復が続くため、私たちはそれらを従事しています。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

3. 2026年10月24日 17:31 UTCresolved

   Vonageサービスは2023-10-24 04:33 UTCで始まり、私たちの第三者によって報告された昨日のサービス不足の後に完全に復元されています。 第三者に有効な2023-10-23 21:59 UTCによって事件の完全解決は確認されました。 誠に有難うございますが、第三者と協働して、できるだけ迅速にサービスを復元できるよう努力しております。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

公式のインシデント更新を自動翻訳しています。

1. 2026年10月5日 20:07 UTCinvestigating

   当社は、Vonage Mobile App通知に影響を及ぼす可能性のある問題を認識しています。 問題の解決にできるだけ早く取り組みます。 次回以降のアップデートを予定しております。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

2. 2026年10月5日 20:57 UTCidentified

   当社は、Vonage Mobile App通知に影響を及ぼす可能性のある問題を特定し、回復の初期の兆候を見ることができました。 今後も2時間以内のアップデートを継続し、フルサービスが復旧するまでのアップデートを実施してまいります。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

3. 2026年10月5日 23:40 UTCmonitoring

   Vonageサービスは、本日のVonage Mobile App通知による中断後の回復の兆候を引き続き表示します。 引き続き、8am EST のアップデートと、フルサービスが復旧するまでのアップデートを提供致します。 誠に有難うございますので、ご理解とご協力をお願い申し上げます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

4. 2026年10月6日 13:55 UTCresolved

   Vonageサービスは、Vonage Mobile App通知によるサービスの中断後に完全に復元されました。 誠に有難うございますので、ご理解とご協力をお願い申し上げます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

公式のインシデント更新を自動翻訳しています。

1. 2026年9月3日 18:32 UTCinvestigating

   アカウント機能の変更に影響を及ぼす可能性のある問題を認識しています。 問題の解決にできるだけ早く取り組みます。 次回以降のアップデートを予定しております。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

2. 2026年9月3日 18:40 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年9月3日 18:45 UTCidentified

   アカウント機能の変更や初期の緩和に影響を及ぼす可能性がある問題を特定しました。 引き続き、次の1時間以内のアップデートを継続し、フルサービスが復旧するまでのアップデートを継続します。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

4. 2026年9月3日 18:59 UTCmonitoring

   Vonageサービスは、今日のアカウント機能変更に影響を与える中断後の回復の兆候を引き続き表示します。 引き続き、次の時間内に更新を続け、フルサービスが復旧するまでのアップデートを継続します。 誠に有難うございますので、ご理解とご協力をお願い申し上げます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

5. 2026年9月3日 19:46 UTCresolved

   Vonageサービスは、今日のサービス中断後に完全に復元されています。 完全な決断は有効な2026-09-03 18:45 UTCを確認しました。 誠に有難うございますので、ご理解とご協力をお願い申し上げます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

公式のインシデント更新を自動翻訳しています。

1. 2026年7月8日 18:58 UTCinvestigating

   ボイスメールの転写に影響を及ぼす可能性のある問題を認識しています。 問題の解決にできるだけ早く取り組みます。 次回の2時間以内に更新をいたします。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

2. 2026年7月8日 19:58 UTCinvestigating

   ボイスメールの転写に影響を及ぼす可能性のある問題の解決に取り組んでいます。 今後もアップデートを継続してまいります。 誠に有難うございます。 ご不明な点がございましたら、https://www.vonage.com/support/ までお問い合わせください

3. 2026年7月9日 13:34 UTCmonitoring

   ボイスメール配信サービスに影響を及ぼす問題を特定し、復旧の早期兆候が見られます。 誠に有難うございます。 ご質問や問題が解決しない場合は、https://www.vonage.com/support/ までお問い合わせください

4. 2026年7月9日 22:08 UTCresolved

   Vonageサービスは、ボイスメールの転写に影響を及ぼす問題の後に完全に復元されています。 可能な限り迅速に解決するために努力しながら、忍耐と理解に感謝します。 ご不明な点がございましたら、 vonage.com/support にてサポートチームまでお気軽にお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月5日 15:49 UTCinvestigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 2026年7月5日 16:25 UTCidentified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 2026年7月5日 16:52 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 2026年7月5日 17:59 UTCresolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 2026年6月30日 12:18 UTCresolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 2026年6月3日 18:39 UTCidentified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月3日 20:21 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 2026年6月4日 13:04 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月3日 16:09 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 2026年6月3日 18:02 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月3日 19:20 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026年6月3日 20:24 UTCmonitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 2026年6月4日 13:03 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年4月20日 15:27 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年4月20日 15:46 UTCidentified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年4月20日 17:07 UTCresolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026年4月16日 12:56 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 2026年4月16日 13:19 UTCidentified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 2026年4月16日 13:25 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026年4月16日 13:32 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 2026年4月16日 15:09 UTCresolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026年4月15日 21:38 UTCinvestigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 2026年4月15日 22:24 UTCmonitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 2026年4月15日 23:08 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 2026年4月16日 13:45 UTCresolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 2026年4月14日 19:02 UTCresolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 2026年3月31日 23:14 UTCinvestigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 2026年4月1日 0:52 UTCinvestigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 2026年4月1日 11:59 UTCidentified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 2026年4月1日 14:17 UTCresolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026年1月21日 15:19 UTCinvestigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 2026年1月21日 16:18 UTCinvestigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 2026年1月21日 20:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 2026年1月21日 21:23 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 2026年1月22日 0:34 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 2026年1月22日 4:09 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 2026年1月22日 5:31 UTCidentified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 2026年1月22日 7:19 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 2026年1月22日 10:24 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 2026年1月22日 14:56 UTCidentified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 2026年1月23日 2:11 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 2026年1月23日 3:10 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 2026年1月23日 5:07 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 2026年1月23日 6:13 UTCmonitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 2026年1月26日 14:25 UTCresolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 2026年1月21日 4:41 UTCinvestigating

   We are currently investigating the issue.

2. 2026年1月21日 4:43 UTCinvestigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 2026年1月21日 17:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 2026年1月21日 17:59 UTCidentified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 2026年1月21日 19:14 UTCmonitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 2026年1月22日 15:27 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 10:42 UTCidentified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 2025年10月20日 10:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025年10月20日 11:35 UTCmonitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 2025年10月20日 12:14 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 2025年10月20日 13:13 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025年10月20日 21:05 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 2025年10月20日 23:08 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 2025年10月21日 0:09 UTCresolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 2025年10月15日 17:06 UTCinvestigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 2025年10月15日 17:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年10月15日 17:12 UTCidentified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 2025年10月15日 18:07 UTCidentified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 2025年10月15日 19:03 UTCidentified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 2025年10月15日 20:07 UTCidentified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 2025年10月15日 21:04 UTCidentified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 2025年10月15日 22:50 UTCmonitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 2025年10月16日 12:01 UTCresolved

   This incident has been resolved.

1. 2025年10月6日 19:58 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 2025年10月6日 20:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年10月6日 22:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年10月7日 23:38 UTCresolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 2025年9月11日 14:41 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 2025年9月11日 14:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年9月11日 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月11日 14:53 UTCresolved

   This incident has been resolved.

1. 2025年9月5日 21:38 UTCinvestigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 2025年10月29日 18:14 UTCresolved

   This incident has been resolved.