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    Wink の障害履歴

    48 Wink incidents · 2019年3月 — official updates, affected components, duration and resolution details.

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    App notifications not being received

    開始 2024年9月16日 17:41 UTC · 90d 9h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Wink Core API
    1. 2024年9月16日 17:41 UTCinvestigating

      We are currently investigating this issue.

    2. 2024年12月12日 16:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月16日 3:18 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2024年6月26日 0:20 UTC · 18h 11m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 2024年6月26日 0:20 UTCinvestigating

      We are currently investigating this issue.

    2. 2024年6月26日 17:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024年6月26日 18:31 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2023年12月18日 16:58 UTC · 9d 4h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 2023年12月18日 16:58 UTCinvestigating

      We are currently investigating an issue with controlling Hub-connected devices.

    2. 2023年12月22日 23:40 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023年12月24日 19:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年12月27日 21:19 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2023年10月7日 22:32 UTC · 3d 0h

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 2023年10月7日 22:32 UTCinvestigating

      We are investigating issues with logging in and controlling devices.

    2. 2023年10月10日 16:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年10月10日 23:11 UTCresolved

      This incident has been resolved.

    Hub API Connectivity Issues

    開始 2023年8月29日 2:49 UTC · 3d 3h

    Pending
    影響を受けたコンポーネント
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 2023年8月29日 2:49 UTCinvestigating

      We are currently investigating this issue.

    2. 2023年9月1日 6:35 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2023年8月4日 15:43 UTC · 3d 0h

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 2023年8月4日 15:43 UTCinvestigating

      We are currently investigating an issue with accessing and controlling Wink-connected devices.

    2. 2023年8月4日 21:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023年8月6日 0:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年8月7日 16:08 UTCresolved

      This incident has been resolved.

    Wink App & Device Connectivity/Control Issues

    開始 2023年5月13日 1:12 UTC · 25d 13h

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Wink Core APIAlexa IntegrationGoogle Home Integration
    1. 2023年5月13日 1:12 UTCinvestigating

      We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.

    2. 2023年5月13日 1:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023年5月15日 21:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2023年6月6日 3:18 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 2023年6月6日 14:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 2023年6月7日 15:07 UTCresolved

      This incident has been resolved.

    Philips Hue Control Issues

    開始 2023年3月29日 13:39 UTC · 7d 7h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Wink Core API
    1. 2023年3月29日 13:39 UTCinvestigating

      We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.

    2. 2023年4月5日 21:06 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2022年11月14日 17:46 UTC · 179d 7h

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Wink Core API
    1. 2022年11月14日 17:46 UTCinvestigating

      We are currently investigating this issue.

    2. 2022年11月22日 1:13 UTCinvestigating

      We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    3. 2023年1月7日 13:48 UTCinvestigating

      We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    4. 2023年5月13日 1:13 UTCinvestigating

      We are continuing to investigate this issue.

    5. 2023年5月13日 1:16 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2022年9月29日 14:46 UTC · 8d 5h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Wink Hub API
    1. 2022年9月29日 14:46 UTCinvestigating

      We are currently investigating an issue controlling Hub-connected devices.

    2. 2022年10月7日 20:41 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2022年7月1日 1:09 UTC · 26d 16h

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 2022年7月1日 1:09 UTCidentified

      The issue has been identified and our team is working on a fix.

    2. 2022年7月12日 16:09 UTCidentified

      We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.

    3. 2022年7月22日 15:15 UTCidentified

      A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.

    4. 2022年7月25日 22:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2022年7月27日 2:59 UTCidentified

      We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.

    6. 2022年7月27日 17:12 UTCresolved

      This incident has been resolved.

    Password Reset and Account Confirmation Email Disruption

    開始 2021年3月1日 22:53 UTC · 114d 16h

    Pending
    1. 2021年3月1日 22:53 UTCinvestigating

      We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.

    2. 2021年6月24日 15:32 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2021年1月25日 14:19 UTC · 10d 5h

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 2021年1月25日 14:19 UTCinvestigating

      We are currently investigating an issue with Alexa control and app activity

    2. 2021年1月25日 15:44 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    3. 2021年1月25日 16:14 UTCinvestigating

      We are continuing to investigate this issue.

    4. 2021年1月26日 1:30 UTCinvestigating

      We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    5. 2021年1月27日 15:44 UTCidentified

      We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.

    6. 2021年1月28日 23:26 UTCidentified

      We have identified the issue and are implementing a fix.

    7. 2021年2月1日 20:30 UTCidentified

      Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.

    8. 2021年2月3日 16:53 UTCidentified

      We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.

    9. 2021年2月4日 16:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Most Hubs are back online.

    10. 2021年2月4日 19:40 UTCresolved

      This incident has been resolved.

    Sensi Service Disruption

    開始 2020年12月1日 5:45 UTC · 2h 26m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Sensi integration
    1. 2020年12月1日 5:45 UTCinvestigating

      Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.

    2. 2020年12月1日 7:27 UTCmonitoring

      Sensi has a fix in place and are monitoring.

    3. 2020年12月1日 8:11 UTCresolved

      This incident has been resolved.

    Google Home Integration Service Disruption

    開始 2020年10月6日 15:23 UTC · 13m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Google Home Integration
    1. 2020年10月6日 15:23 UTCinvestigating

      Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved

    2. 2020年10月6日 15:36 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2020年9月10日 22:20 UTC · 2d 2h

    Outage重大なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 2020年9月10日 22:20 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink.

    2. 2020年9月11日 2:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2020年9月11日 22:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2020年9月12日 2:15 UTCidentified

      We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online

    5. 2020年9月12日 16:27 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 2020年9月12日 20:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. 2020年9月13日 0:30 UTCmonitoring

      We are continuing to monitor for any further issues.

    8. 2020年9月13日 1:19 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    開始 2020年7月31日 4:36 UTC · 7h 55m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Wink Hub API
    1. 2020年7月31日 4:36 UTCinvestigating

      We are receiving reports of some Wink Hubs going offline and are investigating the issue.

    2. 2020年7月31日 12:30 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2020年7月26日 0:44 UTC · 1h 23m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 2020年7月26日 0:44 UTCinvestigating

      We are currently investigating issues controlling Wink devices by voice and in the app.

    2. 2020年7月26日 1:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2020年7月26日 1:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年7月26日 2:07 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    開始 2020年7月1日 17:58 UTC · 24m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 2020年7月1日 17:58 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 2020年7月1日 18:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年7月1日 18:22 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    開始 2020年6月26日 18:40 UTC · 2h 40m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 2020年6月26日 18:40 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 2020年6月26日 20:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年6月26日 21:20 UTCresolved

      This incident has been resolved.