"Please enter a valid date in MM/DD/YYYY format" error appearing for valid dates
開始 2026年2月5日 17:48 UTC · 27m
Pending
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
AWS issue impact
開始 2025年10月20日 14:55 UTC · 4h 39m
Outage重大なインシデント
monitoring
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).
resolved
This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.
Wufoo Zapier integration is currently failing
開始 2025年8月28日 9:12 UTC · 1h 11m
Pending
investigating
We are currently investigating an issue with the Zapier integration.
resolved
This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.
Error when duplicating forms on the New Experience
開始 2025年5月16日 13:38 UTC · 35m
Outage重大なインシデント
investigating
We are currently investigating the issue.
The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.
resolved
This incident has been resolved.
Redirect issues when submitting forms
開始 2025年2月6日 21:30 UTC · 0m
Outage重大なインシデント
resolved
We experienced a few hiccups with redirects and form submissions.
When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect.
For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment.
For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.
Intermittent Issues Accessing Some Live Forms & Form Redirects
開始 2024年12月3日 20:35 UTC · 43d 0h
Outage重大なインシデント
investigating
We are currently investigating this issue.
investigating
There are multiple areas of Wufoo experiencing issues at the moment, including:
- Some forms returning blank pages when loading
- Issues with embedded form redirects
- Issues related to the PayPal integration
- Errors with form editing
The team is working on each of these and we will be providing additional updates as we have them.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
There are multiple areas of Wufoo experiencing issues at the moment, including:
- Issues with embedded form redirects
- Issues with some form URL domains not redirecting
- Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro)
- Issues with Notification Emails
The team is actively working on each of these and we will be providing additional updates as we have them.
monitoring
Resolved Issues in Wufoo
The following issues have been resolved, and these functionalities are now working correctly:
- Issues with embedded form redirects
- Issues with some form URL domains not redirecting
- Issues with Notification Emails
- Some forms returning blank pages when loading
- Errors with form editing
- Issues with the PayPal Standard integration
Ongoing Issue
We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.
resolved
Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments
Issue impacting log in and logged in experience.
開始 2024年11月26日 2:29 UTC · 6h 35m
Outage重大なインシデント
investigating
We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.
resolved
This incident has been resolved.
Issues with notification emails
開始 2024年10月31日 8:00 UTC · 0m
Pending
resolved
Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.
Issues with logging in to Wufoo
開始 2024年4月24日 16:53 UTC · 4h 26m
Outage重大なインシデント
investigating
We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.
investigating
We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.
identified
We have identified the issue and are working on implementing a fix.
resolved
This issue has been resolved.
Errors and slow performance
開始 2023年1月31日 17:35 UTC · 36m
Issues軽微なインシデント
investigating
We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.
resolved
This incident has been resolved.
Wufoo is down
開始 2022年8月11日 0:53 UTC · 1h 25m
Outage致命的なインシデント
identified
Wufoo is currently down. We have identified the issue and are working on a fix.
monitoring
We're releasing a fix and are currently monitoring the site.
resolved
This incident has been resolved.
Production Outage
開始 2022年6月3日 1:11 UTC · 35m
Outage致命的なインシデント
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Integration and Payments issues
開始 2021年12月15日 15:54 UTC · 1h 46m
Pending
investigating
We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.
monitoring
Issue has been identified in an upstream provider and has been addressed.
resolved
This incident has been resolved.
Email Outage
開始 2021年10月28日 19:47 UTC · 4h 37m
Outage致命的なインシデント
investigating
We are currently investigating this issue.
monitoring
Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.
resolved
This incident has been resolved.
Integration issues
開始 2021年10月21日 22:33 UTC · 54m
Outage重大なインシデント
investigating
We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.
resolved
This incident has been resolved.
Wufoo Emergency Maintenance
開始 2021年9月14日 0:18 UTC · 15m
Issues軽微なインシデント
identified
Select outbound integrations may experience issues during this incident.
resolved
This incident has been resolved.
Site Down
開始 2021年3月3日 22:39 UTC · 2h 11m
Outage致命的なインシデント
investigating
We are currently investigating the issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Wufoo Intermitantly Unavailable
開始 2020年12月31日 12:51 UTC · 54m
Outage重大なインシデント
investigating
Wufoo is currently experiencing intermittent access issues.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Wufoo service impacted
開始 2020年11月30日 22:45 UTC · 16h 0m
Outage重大なインシデント
investigating
Users may currently be experiencing issues logging in or responding to forms. We are investigating.
monitoring
The issue has been resolved and we are monitoring for further impact.