Yotpo の障害履歴

1. 2026年7月10日 17:31 UTCidentified

   Yotpo Loyaltyに影響を及ぼすパフォーマンスを劣化させ、積極的に取り組んでいます。 原因を特定しました。当社のシステムは、機能構成に使用するサードパーティサービスである LaunchDarkly で継続的なインシデントによって影響を受けています。 ここに自分のステータスに従うことができます: https://status.launchdarkly.com/ タイムライン(UTC) 16:16 UTC — LaunchDarklyは、フラグ評価エラーとUIの可用性の問題の調査を開始しました 16:26 UTC — LaunchDarklyは問題を識別し、修正を実施し始めました 17:10 UTC — LaunchDarklyは、Webアプリケーションが利用できなくなったことを確認し、そのフラグデリバリー評価は、高額な故障率を持っていた 17:12 UTC — LaunchDarklyは根本原因を特定し、修正を実行しています 現在の影響 忠実なデータ処理(注文、顧客、および関連する同期フロー) 断続的な API の失敗(分解された性能、完全な停電) 一部のユーザーは、Loyalty管理者にアクセスできず、Yotpoアカウントロビーにリダイレクトされる場合があります。 データの安全性: Yotpo 側の永久的なデータ損失は期待しません。 ただし、サービスが復元されると、失敗した注文や顧客処理のAPIコールが取得される必要があります。 このウィンドウで失敗するWebhookの送信をShopifyで自動的に取得する必要があります。 当社のエンジニアリングチームは、状況を監視し、より多くの情報やサービスを復元したときに更新を投稿します.

2. 2026年7月10日 18:32 UTCresolved

   Yotpo Loyaltyに影響を及ぼす事故は18:10 UTCと解決しました。 全てのシステムは正常に動作しています。 大変申し訳ございません。 引き続き問題が発生した場合は、Yotpoサポートにお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月9日 11:11 UTCinvestigating

   モデレーションサービスの中断を調査し、モデレーションページにアクセスしようとするとエラーが発生します。 臨時休業のお知らせ 次のステータス更新でフォローする詳細 Yotpoサポートチーム

2. 2026年7月9日 11:25 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年7月9日 11:58 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月7日 14:02 UTCinvestigating

   We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.

2. 2026年7月7日 14:17 UTCresolved

   The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.

1. 2026年6月30日 11:30 UTCidentified

   We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.

2. 2026年6月30日 12:07 UTCresolved

   The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.

1. 2026年6月29日 9:34 UTCinvestigating

   We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.

2. 2026年6月29日 16:47 UTCmonitoring

   A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.

3. 2026年6月30日 16:26 UTCresolved

   The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat.

1. 2026年6月3日 14:12 UTCinvestigating

   Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.

2. 2026年6月3日 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月3日 15:08 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026年6月3日 18:56 UTCresolved

   This incident has been resolved.

1. 2026年5月18日 17:21 UTCinvestigating

   We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team

2. 2026年5月18日 17:35 UTCidentified

   At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.

3. 2026年5月18日 17:50 UTCmonitoring

   Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.

4. 2026年5月18日 18:49 UTCresolved

   This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team

1. 2026年5月18日 2:53 UTCinvestigating

   Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

2. 2026年5月18日 6:10 UTCresolved

   This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

1. 2026年5月8日 3:20 UTCidentified

   Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.

2. 2026年5月8日 5:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月8日 9:49 UTCresolved

   The incident has been fully resolved.

1. 2026年4月23日 9:30 UTCinvestigating

   We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.

2. 2026年4月23日 9:45 UTCmonitoring

   A fix has been applied, and we are currently monitoring the results.

3. 2026年4月23日 11:15 UTCresolved

   The issue has been fully resolved, and login is now working properly.

1. 2026年4月14日 15:11 UTCinvestigating

   Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.

2. 2026年4月14日 16:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月14日 19:00 UTCresolved

   End Time 20:25 CET The issue has been resolved. Thank you for your patience!

1. 2026年4月15日 15:22 UTCresolved

   Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

1. 2026年4月8日 22:04 UTCinvestigating

   We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

2. 2026年4月8日 23:30 UTCidentified

   The root cause has been identified, and our team is currently working on implementing a fix.

3. 2026年4月8日 23:38 UTCmonitoring

   The fix has been successfully implemented, and we are actively monitoring the results.

4. 2026年4月8日 23:57 UTCresolved

   Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

1. 2026年3月18日 12:02 UTCinvestigating

   We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

2. 2026年3月18日 12:39 UTCmonitoring

   The incident has been fully resolved, and redemptions are now working as expected

3. 2026年3月18日 12:42 UTCresolved

   The incident has been fully resolved, and redemptions are now working as expected

1. 2026年3月17日 11:51 UTCinvestigating

   Using the store switcher to move to another store might currently not be available.

2. 2026年3月17日 11:52 UTCinvestigating

   We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

3. 2026年3月17日 11:53 UTCidentified

   Our engineering team have identified the underlying issue and are currently working on a fix.

4. 2026年3月17日 12:17 UTCmonitoring

   A fix is implemented and we're currently monitoring the behaviour.

5. 2026年3月17日 12:17 UTCresolved

   The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

1. 2026年3月12日 11:31 UTCinvestigating

   We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC

2. 2026年3月12日 11:32 UTCinvestigating

   Update on the affected components.

3. 2026年3月12日 12:02 UTCmonitoring

   The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC

4. 2026年3月12日 12:07 UTCresolved

   The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.

1. 2026年3月12日 8:29 UTCinvestigating

   We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team

2. 2026年3月12日 8:29 UTCinvestigating

   We are currently investigating the issue.

3. 2026年3月12日 8:57 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026年3月12日 8:57 UTCresolved

   This incident has been resolved.

1. 2026年3月11日 12:50 UTCinvestigating

   We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

2. 2026年3月11日 13:02 UTCresolved

   The incident has been resolved, and order processing is back to normal

1. 2026年2月11日 11:03 UTCinvestigating

   Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

2. 2026年2月11日 11:05 UTCidentified

   Our engineering team have identified the underlying issue and are currently working on a fix.

3. 2026年2月11日 11:42 UTCmonitoring

   A fix is implemented and we're currently monitoring the behaviour.

4. 2026年2月11日 11:45 UTCresolved

   The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

1. 2025年12月20日 18:19 UTCmonitoring

   The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

2. 2025年12月20日 19:41 UTCresolved

   The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.