Zero Hash の障害履歴

We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.

All impacted deposits have been credited.

We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades

We are continuing to work on a fix for this issue.

We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution

We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.

A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.

Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.

This incident has been resolved.

We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.

We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.

We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.

We are continuing to investigate this issue.

Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

All impacted transaction have been confirmed on-chain.

Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.

We are continuing to work on a fix for this issue.

A fix has been implemented by our MPC provider. We are now monitoring the results

This incident has been resolved.

We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available

A fix has been implemented and our Client Portal is functioning as expected.

We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.

A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.

Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.

This incident has been resolved.

We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

All impacted transactions have now been confirmed on-chain.

We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

All impacted transactions have now been confirmed on-chain.

We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

We have identified a the root cause and are actively working on a fix.

All impacted transactions have now been confirmed on-chain.

We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint. The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals. Sorry for the inconvenience and feel free to reach out if you have any questions.

We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible. The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window. We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.

The incident has been resolved. All impacted withdrawals have been reprocessed. We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.

We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.

A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.

Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.

This incident has been resolved.

We have seen an increase in delays regarding the processing of USDC.XLM and XLM withdrawals. The issue has been traced back to our MPC provider, and we are currently working closely with them to remediate the situation.

This incident has been resolved.

We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

All impacted transactions have now been confirmed on-chain.

We are currently investigating an issue involving delayed withdrawals originating at approximately 12:00 UTC. This appears to be concurrent with a known service disruption affecting account balances notification updates.

Incident Updates Withdrawal Processing: We have successfully resolved the bottleneck affecting pending withdrawals. All previously stuck transactions are now confirmed on-chain. Balance & Notification Sync: Our engineering team has pinpointed the root cause of the current synchronization lag. We have identified the specific count of missed versions causing the discrepancy in account balances updates. We will keep you updated.

Update: Succeeding Account Balances should now flow as expected. Our engineering team has begun the recovery process to sync the identified missed versions. As this involves a significant volume of data, the full synchronization will take place over an extended period. We are moving this incident to a monitored state and will close this status page. Future updates will be provided to platforms through our support channels.

Our monitoring systems have flagged increased delays in processing crypto withdrawals. The delay is originating from our MPC provider, we are now working internally to fix this issue. We will keep you updated. Thank you for you patience.

Our MPC provider is now implementing a fix to the issue. Once fix is fully implemented, transactions will be confirmed on chain.

A fix has been implemented and we are monitoring the results.

This incident has been resolved and all delayed withdrawals are now confirmed on chain. Thank you for your patience!

We are investigating an issue preventing users from accessing portal.zerohash.com We will provide updates as they become available.

We have resolved the issue and Client Portal is now back to normal. Thanks for your patience while we worked through the issue.