Zuora の障害履歴

1. 2026年9月1日 13:57 UTCinvestigating

   現在、当社のセントラルサンドボックス環境はパフォーマンスの問題を経験しています。 私たちのチームは、最高の優先順位でこれに取り組んでいます。 また、今後もアップデートを随時更新していきます.

2. 2026年9月1日 14:05 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年9月1日 14:54 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月28日 20:59 UTCinvestigating

   現在、Revenue Snowflakeセキュアシェアでデータの同期遅延を引き起こした問題を調査しています

2. 2026年6月28日 22:21 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月27日 17:38 UTCinvestigating

   当社のチームは、Revenue REST API に影響を及ぼす断続的な接続の問題を検討しています

2. 2026年6月27日 19:06 UTCmonitoring

   修正を実装し、結果を監視しています.

3. 2026年6月28日 17:44 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月15日 18:45 UTCinvestigating

   We are currently investigating this issue.

2. 2026年6月15日 19:14 UTCresolved

   This incident has been resolved.

1. 2026年5月8日 3:37 UTCidentified

   We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

2. 2026年5月8日 10:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月8日 12:53 UTCresolved

   This incident has been resolved.

1. 2026年4月29日 4:39 UTCidentified

   This issue has been identified and a fix is being implemented.

2. 2026年4月29日 4:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月29日 6:48 UTCresolved

   This incident has been resolved.

1. 2026年4月24日 10:39 UTCmonitoring

   A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

2. 2026年4月24日 14:09 UTCresolved

   This incident has been resolved.

1. 2026年3月10日 7:53 UTCinvestigating

   We are currently investigating this issue.

2. 2026年3月10日 10:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年3月10日 10:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年3月11日 7:59 UTCresolved

   This incident has been resolved.

1. 2026年2月28日 19:24 UTCresolved

   During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

1. 2026年2月9日 7:06 UTCinvestigating

   We are currently investigating this issue.

2. 2026年2月9日 7:08 UTCinvestigating

   Sandbox Environments are currently down. Our team is working on this with the highest urgency

3. 2026年2月9日 7:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026年2月9日 9:43 UTCresolved

   Issue is fixed and instances are up and running.

1. 2026年2月3日 4:58 UTCinvestigating

   Our team is proactively investigating this issue on priority.

2. 2026年2月3日 6:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月3日 8:32 UTCresolved

   This incident has been resolved.

1. 2025年10月28日 15:53 UTCinvestigating

   We are currently investigating this issue.

2. 2025年10月28日 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年10月28日 18:18 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年10月28日 19:03 UTCmonitoring

   We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

5. 2025年10月28日 23:16 UTCmonitoring

   All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

6. 2025年10月31日 12:02 UTCresolved

   This incident has been resolved.

1. 2025年10月17日 20:31 UTCidentified

   Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

2. 2025年10月17日 23:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月18日 1:56 UTCresolved

   This incident has been resolved.

1. 2025年10月15日 9:57 UTCmonitoring

   This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

2. 2025年10月15日 10:20 UTCresolved

   This incident is been resolved

1. 2025年9月3日 22:02 UTCinvestigating

   We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

2. 2025年9月3日 23:29 UTCmonitoring

   We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

3. 2025年9月4日 2:11 UTCresolved

   This incident has been resolved.

1. 2025年8月6日 20:08 UTCresolved

   We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

1. 2025年7月23日 18:49 UTCinvestigating

   We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

2. 2025年7月23日 19:14 UTCmonitoring

   We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

3. 2025年7月23日 23:31 UTCresolved

   The application issue has been resolved as error rates continued to be normal.

1. 2025年7月21日 18:33 UTCinvestigating

   We are actively investigating the issue.

2. 2025年7月21日 19:11 UTCinvestigating

   We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

3. 2025年7月21日 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年7月21日 20:03 UTCresolved

   This incident has been resolved.

1. 2025年7月20日 11:21 UTCmonitoring

   NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

2. 2025年7月20日 12:05 UTCmonitoring

   We have also identified v2 REST API errors during the impacted period. We continue to monitor.

3. 2025年7月20日 14:29 UTCresolved

   This incident has been resolved.

1. 2025年6月12日 19:26 UTCinvestigating

   We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

2. 2025年6月12日 20:10 UTCmonitoring

   All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

3. 2025年6月12日 20:25 UTCresolved

   This incident has been resolved.