Actionstep 장애 기록

1. 2026년 9월 28일 오후 2:42 UTCinvestigating

   우리는 우리의 팀이 28/09/2026, 15:30 pm BST에 시작된 체계 outage의 aware인 것을 알기 위하여 쓰고 있습니다. 우리의 팀은 최고 우선 순위로 이것을 투자하고 긴급하게 가득 차있는 기능에 체계를 복구하기 위하여 일할 것입니다. 우리는 당신이 가능한 한 빨리 온라인을 보장하기 위해이 작업의 진행에 대해 정기적으로 통신 할 것입니다. 반면에, 우리의 지원 팀은 지원이 필요한 경우 https://support.actionstep.com에 티켓 제출의 방법으로 사용할 수 있습니다.

2. 2026년 9월 28일 오후 2:50 UTCresolved

   우리는 15:30 BST에서 28/09/2026에서 시작된 시스템 아웃리지가 이제 해결되었는지 확인하고, 시스템은 전체 기능에 복원되었습니다. 우리의 팀은 restoration를 따르는 체계를 감시하고 그 서비스는 일반적으로 작동한다는 것을 확인할 수 있습니다. 우리는 정전의 하부 원인을 조사하고 우리가 더 많은 정보를 한 번 더 업데이트 할 것입니다. 우리는 어떤 혼란 또는 불편에 대한 사과가 발생하고 우리가 서비스를 복원하기 위해 일하면서 당신의 인내와 이해에 감사드립니다. 한편, 우리의 지원 팀은 https://support.actionstep.com에서 티켓 제출을 통해 사용할 수 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 21일 오후 9:00 UTCinvestigating

   일부 사용자는 새로운 사용자 인터페이스 (UI)가 활성화 될 때 연습 관리 탐색 막대가 사라집니다. 우리의 팀은 현재 조사입니다. Workaround : 새로운 UI를 비활성화하면 그 의미에서 이것을 해결합니다. 그것을 끄려면 관리자가 Actionstep 시스템에서 이러한 단계를 따르십시오. 1. 관리자 2. 일반 설정 3. 특징 미리보기 4. 글로벌 헤더 재설계 > toggle to off 5. 저장 우리는 여기에 업데이트가 한 번에 수정됩니다.

2. 2026년 9월 21일 오후 9:11 UTCinvestigating

   이전에 게시 된 workaround는 새로운 UI를 비활성화하여 영향을받는 사용자에게 문제가 해결되지 않습니다. 우리 팀은 해결에 적극적으로 노력하고 있습니다. 우리는 우리가 한대로 다시 게시 할 것입니다, 또는 의미있는 시간에 새로운 운동.

3. 2026년 9월 21일 오후 9:23 UTCinvestigating

   우리는 내비게이션 바 문제의 뿌리 원인을 확인하고 우리의 팀은 이제 수정을 구축하고있다.

4. 2026년 9월 21일 오후 9:30 UTCresolved

   제품 팀은 수정을 발표했으며이 문제는 이제 해결되었습니다. 내비게이션 바를 볼 수없는 경우, 로그 아웃, 캐시를 삭제하고 Actionstep로 다시 로그. 그것을 해결하지 않는 경우, 여기를 클릭하십시오: https://support.actionstep.com/hc/en-us/requests/new

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 28일 오전 12:17 UTCinvestigating

   몇몇 사용자는 체계의 각종 부속의 맞은편에 500의 과실을 경험하고 있다는 것을 알고 있습니다. 이 문제는 단일 서버에서 고객의 subset에 영향을 미칩니다. 우리의 공학 팀은 적극적으로 투자하고 우리는 우리가 더 많은 정보가 있기 때문에 업데이트 제공 할 것입니다.

2. 2026년 8월 28일 오전 1:09 UTCidentified

   우리는 우리의 서버가 문제가 다시 발생하고 일부 사용자는 혼란을 경험할 수 있다는 것을 알고 있습니다. 우리의 팀은 가득 차있는 기능을 복원하고 우리는 더 많은 정보로 업데이트를 제공 할 것입니다. 우리는 불편을 끼쳐 드려 죄송합니다.

3. 2026년 8월 28일 오전 3:54 UTCmonitoring

   수정이 구현되었습니다. 시스템 성능을 모니터링하고 안정성을 보장합니다. 우리는이 페이지를 한 번 업데이트합니다. 우리는 문제가 완전히 해결됩니다.

4. 2026년 8월 28일 오전 4:18 UTCresolved

   이 문제점은 지금 조정되고, 우리의 기술설계 팀은 Actionstep 연습 관리 플랫폼이 지금 안정되어 있고 완전히 가동을 다시 확인했습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 27일 오후 11:30 UTCinvestigating

   우리 팀은 28/08/2026 11:10 am NZT에 시작된 Actionstep Practice Management System에 영향을 미치는 정전에 대한 인식을 알려드리는 것입니다. 이 문제는 우리 고객의 일부에 영향을 미치는 단일 서버로 제한됩니다. 시스템의 다른 부분에 500 오류로 실행하는 사용자. 우리의 팀 엔지니어링 팀은 이미 최고 우선 순위로 투자하고 긴급하게 모든 기능을 복원하기 위해 시스템을 복원 할 것입니다. 우리는 당신이 가능한 한 빨리 온라인을 보장하기 위해이 작업의 진행에 대해 정기적으로 통신 할 것입니다. 반면에, 우리의 지원 팀은 지원이 필요한 경우 https://support.actionstep.com에 티켓 제출의 방법으로 사용할 수 있습니다.

2. 2026년 8월 27일 오후 11:37 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 8월 27일 오후 11:45 UTCresolved

   Actionstep Practice Management 플랫폼에 영향을 미치는 문제는 이제 해결되었습니다. 엔지니어링 팀은 서비스가 이제 완전 기능임을 확인했습니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 27일 오전 2:57 UTCinvestigating

   우리 팀은 27/08/2026 12:50 pm AEST에 시작된 Actionstep Practice Management System에 영향을 미치는 정전에 대한 인식을 알리는 것입니다. 특정하게, 이 문제는 우리의 고객의 부분에 영향을 미치는 단일 서버에 제한됩니다. Errors are ranging from platform slowness to 500 시스템의 다른 부분에 오류. 우리의 팀은 최고 우선 순위로 이것을 투자하고 긴급하게 가득 차있는 기능에 체계를 복구하기 위하여 일할 것입니다. 우리는 당신이 가능한 한 빨리 온라인을 보장하기 위해이 작업의 진행에 대해 정기적으로 통신 할 것입니다. 반면에, 우리의 지원 팀은 지원이 필요한 경우 https://support.actionstep.com에 티켓 제출의 방법으로 사용할 수 있습니다. 이름 * Actionstep 지원 팀

2. 2026년 8월 27일 오전 3:09 UTCmonitoring

   문제는 확인되었으며 영향을받은 서버로 시스템을 모니터링하고 이제 일반 성능 수준으로 돌아갑니다.

3. 2026년 8월 27일 오전 3:13 UTCresolved

   Actionstep Practice Management 플랫폼에 영향을 미치는 문제는 이제 해결되었습니다. 기술 팀은 모든 서비스가 이제 완전히 기능적임을 확인했습니다. 우리는이 발생 할 수있는 불편에 대해 사과하고 싶습니다. 이름 * 행동 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 10일 오후 12:47 UTCinvestigating

   Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2026년 8월 10일 오후 1:11 UTCresolved

   This incident has been resolved.

3. 2026년 8월 10일 오후 1:16 UTCpostmortem

   **Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com. Impact: Login access only. No customer data was affected. Cause: Currently investigating Working Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue. For further help, log a ticket at [https://support.actionstep.com](https://support.actionstep.com/)

1. 2026년 7월 30일 오후 2:23 UTCresolved

   사이 19:39–22:00 NZST, 일부 Actionstep 사용자는 사이트에 로그인 할 수 없습니다. 문제는 특정 ISP에 영향을 미치는, 특히 버진 미디어. 충격: 접근 단지. 고객 데이터가 영향을 미쳤거나 이동되지 않았습니다. 원인: Actionstep 로그인 페이지에 영향을 미치는 영향 ISP에 영향을 미치는 네트워크 또는 여정 변화. 만족한 고객은 최근 변경 사항을 확인하기 위해 ISP에 연락해야합니다. 데이터 위치 명확성 : 고객 데이터가 AP 동남 2에 저장되지 않습니다. 이 지역은 로그인 페이지를 만 제공합니다. 시스템 타일을 선택하면 시스템가 실제로 거주하는 데이터 센터로 리디렉션됩니다 (영국 고객을위한 영국 지역). 귀하의 데이터가 이동하지 않고 지정된 지역에서 저장되지 않습니다. Workaround : 여전히 영향을 받으면 로그인 페이지와 로그인에 도달하기 위해 모바일 핫스팟을 사용하여 정상 Wi-Fi로 다시 전환하십시오. 더 많은 도움을 위해, https://support.actionstep.com에서 티켓을 로그인

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 30일 오전 7:39 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 7월 30일 오전 7:57 UTCidentified

   조사는이 연결 문제가 Actionstep 플랫폼에 의해 발생하지 않다는 것을 확인했지만 특정 인터넷 서비스 제공 업체, 특히 Virgin Media와 연결됩니다. ISP에 연락하는 것이 좋습니다. 최근의 네트워크 또는 라우팅 변경 사항을 확인하려면 Actionstep 로그인 페이지로 액세스 할 수 있습니다. Actionstep 데이터가 ap-southeast-2 지역에 저장되지 않고 로그인 페이지 만 제공됩니다. 시스템 타일을 클릭하면 시스템의 실제 거주지 (영국 고객을 위해, 이것은 영국 지역입니다)가 데이터 센터로 리디렉션됩니다. 귀하의 데이터가 이동하지 않고 지정된 지역에 저장되지 않습니다. 임시 작업으로 로그인 페이지와 로그인에 액세스 할 수있는 모바일 핫스팟을 사용할 수 있으며, 일단 로그인 한 번 계속 작동하려면 정상적인 Wi-Fi로 돌아가십시오. 더 도움이 필요한 경우, 우리의 지원 팀은 https://support.actionstep.com에서 티켓을 통해 사용할 수 있습니다.

3. 2026년 7월 30일 오전 8:08 UTCmonitoring

   조사는이 연결 문제가 Actionstep 플랫폼에 의해 발생하지 않다는 것을 확인했지만 특정 인터넷 서비스 제공 업체, 특히 Virgin Media와 연결됩니다. ISP에 연락하는 것이 좋습니다. 최근의 네트워크 또는 라우팅 변경 사항을 확인하려면 Actionstep 로그인 페이지로 액세스 할 수 있습니다. Actionstep 데이터가 ap-southeast-2 지역에 저장되지 않고 로그인 페이지 만 제공됩니다. 시스템 타일을 클릭하면 시스템의 실제 거주지 (영국 고객을 위해, 이것은 영국 지역입니다)가 데이터 센터로 리디렉션됩니다. 귀하의 데이터가 이동하지 않고 지정된 지역에 저장되지 않습니다. 임시 작업으로 로그인 페이지와 로그인에 액세스 할 수있는 모바일 핫스팟을 사용할 수 있으며, 일단 로그인 한 번 계속 작동하려면 정상적인 Wi-Fi로 돌아가십시오. 더 도움이 필요한 경우, 우리의 지원 팀은 https://support.actionstep.com에서 티켓을 통해 제공됩니다

4. 2026년 7월 30일 오전 9:06 UTCmonitoring

   로그인 연결 문제로 가기. Investigation은 Actionstep 플랫폼 문제가 아닙니다. 그것은 특정 ISP에 연결, 특히 버진 미디어. ISP에 문의하여 최근의 네트워크 또는 routing 변경 사항이 Actionstep 로그인 페이지로 이동합니다. 데이터의 아무도 ap 동남 2에 저장됩니다. 로그인 페이지로 이동 시스템 타일을 클릭하면 시스템가 실제로 거주하는 데이터 센터로 리디렉션됩니다. 영국 고객은 영국 지역입니다. 귀하의 데이터가 이동하지 않고 지정된 지역 밖에 저장되지 않습니다. 임시 작업 : 로그인 페이지에 도달하기 위해 모바일 핫스팟을 사용하고 로그인 한 후에는 정상 Wi Fi로 다시 전환하십시오. 더 도움이 필요한 경우, 우리의 지원 팀은 https://support.actionstep.com에서 티켓을 통해 제공됩니다

5. 2026년 7월 30일 오전 9:44 UTCmonitoring

   로그인 연결 문제에 따라. 우리의 조사는 이것이 Actionstep 플랫폼 문제점이 아닙니다. 그것은 특정 ISP에 연결, 특히 버진 미디어. ISP에 문의하여 최근의 네트워크 또는 routing 변경 사항이 Actionstep 로그인 페이지로 이동합니다. 데이터 위치 : 데이터의 아무도 AP 동남 2에 저장됩니다. 로그인 페이지로 이동 시스템 타일을 선택하면 시스템가 실제로 거주하는 데이터 센터로 리디렉션됩니다. 영국 고객은 영국 지역입니다. 귀하의 데이터가 이동하지 않고 지정된 지역 밖에 저장되지 않습니다. 임시 작업 : 로그인 페이지에 도달하기 위해 모바일 핫스팟을 사용하고 로그인 한 후에는 정상 Wi Fi로 다시 전환하십시오. 더 도움이 필요한 경우, 우리의 지원 팀은 https://support.actionstep.com에서 티켓을 통해 제공됩니다

6. 2026년 7월 30일 오전 10:02 UTCresolved

   이 문제를 해결하기 위해 우리의 조사는 특정 ISPs, 특히 버진 미디어에 로그인 연결 문제를 추적하고, 그것은 Actionstep 플랫폼 문제점이 아닙니다. 이 작업을 다시 경험하면 ISP에 연락하여 네트워크 또는 라우팅 변경을 확인하여 Actionstep 로그인 페이지로 이동합니다. 데이터 위치 : 데이터의 아무도 AP 동남 2에 저장됩니다. 로그인 페이지는 거기에서 제공되고, 일단 당신이 당신의 체계가 실제로 영국 고객을 위해 영국 지역에 있는 자료 센터에 리디렉션한 당신의 체계 도와를 선정하면. 귀하의 데이터가 이동하지 않고 지정된 지역 밖에 저장되지 않습니다. 수정된대로 이 티켓을 닫습니다. 아무것도 올 경우, https://support.actionstep.com에서 티켓을 통해 도달하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 3일 오전 1:38 UTCinvestigating

   We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account. We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side. Our team is investigating this as a priority and will work to restore the system functions to operate normally. We will provide further updates as our investigation progresses. Regards, Actionstep Support Team

2. 2026년 6월 4일 오전 12:31 UTCresolved

   We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved. What happened: The Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute. What we did: Our team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational. What we're doing to prevent this: We have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward. We apologise for any disruption this caused and thank you for your patience. Regards, Actionstep Support Team

1. 2026년 5월 22일 오전 1:25 UTCidentified

   Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored. Regards, Actionstep Support Team

2. 2026년 5월 22일 오전 4:18 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026년 5월 22일 오전 6:22 UTCresolved

   The root cause of this issue has now been resolved. If you are still experiencing performance degradation and seeing 500 errors, please reach out to [email protected].

1. 2026년 5월 10일 오후 11:53 UTCmonitoring

   We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features. According to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers may still be experiencing intermittent issues navigating Xero. What this means for you: If you rely on Xero for accounting or financial data, you may experience delays or errors when accessing the platform. Our systems are operating normally and are not the cause of this disruption. What we're doing: We are monitoring Xero's status page closely and will update this notice if the situation changes. What you can do: - Check Xero's status page for real-time updates - https://status.xero.com/ - Contact Xero Support via Xero Central if you need direct assistance - https://central.xero.com/ We apologise for any inconvenience this may cause and appreciate your patience while Xero works to fully restore service.

2. 2026년 5월 11일 오전 12:50 UTCresolved

   Xero has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally.

1. 2026년 3월 16일 오후 8:42 UTCidentified

   We are writing to inform that our team is aware of the system outage that began on 17/03/2026, 9:15am NZT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2026년 3월 16일 오후 8:52 UTCmonitoring

   A fix for this issue being implemented and we are monitoring our app servers

3. 2026년 3월 16일 오후 9:00 UTCresolved

   We are communicating to provide further information on the outage that affected the Actionstep platform and confirm that the issue is now resolved. This outage started from 9:15am NZT, and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to access to platform only. Our team investigated the issue as the sole priority and released an urgent fix at 9:51am NZT which restored platform access and brought system performance back to normal levels. The Actionstep team appreciate the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

1. 2026년 3월 11일 오전 5:07 UTCidentified

   We are currently experiencing an outage affecting the Actionstep Staging system that began on 11/03/2026, 3:44nzt. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2026년 3월 11일 오전 8:04 UTCresolved

   This incident has been resolved. Staging systems are now accessible and back online.

1. 2026년 1월 22일 오후 8:26 UTCmonitoring

   We are aware of a widespread outage affecting Microsoft 365 services that is currently impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. As a result of this issue, some users may be unable to complete MFA challenges and sign in successfully. This outage is originating from Microsoft and is outside of Actionstep’s control. Microsoft has acknowledged the issue and is actively investigating. You can view the official Microsoft service status updates here: Microsoft Service Status page: https://status.cloud.microsoft/ What you can expect: - Actionstep services themselves remain operational - Login failures are limited to MFA flows using Microsoft Authenticator We are actively monitoring the situation and will provide updates as more information becomes available We appreciate your patience and will update this page as soon as Microsoft confirms progress or resolution.

2. 2026년 1월 22일 오후 8:29 UTCmonitoring

   We are continuing to monitor. You can view the current status here: Microsoft Service Status page: https://status.cloud.microsoft/

3. 2026년 1월 22일 오후 9:49 UTCmonitoring

   We are continuing to monitor Microsoft's status as the issue continues. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

4. 2026년 1월 22일 오후 10:45 UTCmonitoring

   We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/

5. 2026년 1월 23일 오전 12:04 UTCmonitoring

   Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below: Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. You can view the Microsoft status page here: https://status.cloud.microsoft/

6. 2026년 1월 23일 오전 4:18 UTCmonitoring

   While Actionstep Practice Management is not impacted by this Microsoft issue. We are still monitoring Microsoft's status as their issue continues. Current status from Microsoft: We’re continuing to see steady improvements in service availability for Exchange Online and Microsoft Teams and our broader recovery efforts remain actively underway. Engineers are further refining load balancing measures to accelerate recovery and are methodically addressing the remaining impacted services. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

7. 2026년 1월 23일 오전 6:41 UTCresolved

   We are pleased to report that Microsoft have resolved the issues that were impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. Thank you for your patience during this Microsoft service outage.

1. 2025년 12월 5일 오후 2:39 UTCinvestigating

   We are informing you that our team is aware of a connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, beginning on 04/12/2025 at 2:30 pm GMT. Users impacted by this issue may see a “Can't reach this page” message when attempting to access the login page. Our team is actively working with affected customers to identify the underlying cause, but we also recommend contacting your internet service provider for more information if any changes were made. As a temporary workaround, you can use your mobile phone as a Wi Fi hotspot to connect and access the system. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2025년 12월 5일 오후 2:42 UTCinvestigating

   We are providing an update on the connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, which began on 04/12/2025 at 2:30 pm GMT. Impacted users may continue to see a “Can’t reach this page” message when attempting to access the login page. At this stage, we still believe the issue is related to Sky’s network. We have seen cases where restarting the router and ensuring the web browser (such as Chrome) is fully up to date has resolved the problem for some customers.

3. 2025년 12월 5일 오후 2:43 UTCinvestigating

   We are continuing to work closely with affected customers to gather more information. If you are still seeing the “Can’t reach this page” message, we recommend contacting your internet service provider to check whether any recent changes have been made. As a temporary workaround, you can connect via your mobile phone’s Wi Fi hotspot to access the system.

4. 2025년 12월 5일 오후 3:43 UTCresolved

   The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Sky Broadband. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page. You may also find more details in this Sky Community thread, which covers problems reaching sites hosted in the AWS ap-southeast-2 region: https://helpforum.sky.com/t5/Broadband/Certain-web-addresses-fail-to-load/td-p/5159647. Our login page is hosted in ap-southeast-2, and these connections are currently timing out primarily for Sky Broadband customers. None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, you are redirected to the data centre where your system actually resides (for UK customers, this is the UK region). Your data has not moved and is not being stored outside your designated region. As a temporary workaround, you can use a mobile hotspot to access the login page and sign in, then switch back to your normal Wi‑Fi to continue working once you are logged in. If you need any further help, our support team is available via ticket at https://support.actionstep.com.

5. 2025년 12월 9일 오후 2:37 UTCpostmortem

   **Post-Incident Summary:** United Kingdom – External Connectivity Issue – December 4, 2025 **Incident Overview** On December 4, 2025, some customers in the United Kingdom – primarily those using Sky Broadband – experienced difficulty accessing the Actionstep login page. This login page \(also known as the Launchpad\) is hosted in the ap-southeast-2 region; however, no customer data for UK systems is stored or processed in this region. Once a user selects their system, they are directed to the appropriate UK/region-specific server where their data resides. Our investigation confirmed that this incident was caused entirely by a Sky ISP routing/connectivity issue preventing requests from reaching a wide variety of services hosted in ap-southeast-2. Actionstep also contacted AWS, who confirmed we were one of hundreds of services affected by the Sky outage. There was no issue with the Actionstep platform, AWS infrastructure, or our regional hosting. The issue began at approximately 2:30 pm GMT on December 4, 2025, and normal access was fully restored by December 9, 2025 **Impact** Customers in the UK using Sky Broadband were intermittently or completely unable to reach the Actionstep login page due to Sky’s network routing issue. Customers using other ISPs, or those switching to an alternative connection such as mobile data, were able to access Actionstep normally. At all times, the Actionstep platform itself remained operational. **Resolution** Once Sky resolved their connectivity issue, normal access to the Actionstep login page was restored. Throughout the incident, Actionstep systems continued to perform normally, and users connecting from unaffected networks experienced no disruption. **Next Steps** No Actionstep changes are required, as the root cause was external to our systems and infrastructure. If customers encounter similar symptoms in the future, we recommend testing an alternative connection \(such as a mobile hotspot\) and contacting their ISP to confirm whether a localised network issue is occurring. **Acknowledgement** We recognise that this caused inconvenience for affected customers and appreciate everyone’s patience while Sky resolved their network routing issue. Ensuring reliable access to Actionstep remains our priority.

1. 2025년 11월 11일 오후 4:20 UTCinvestigating

   Our team is aware of a performance issue Bad Gateway error, when navigating through the Actionstep system. Specifically, these performance issues are affecting US-West-2 Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2025년 11월 11일 오후 4:22 UTCidentified

   Our team has identified an issue with a Bad Gateway error when logging into Actionstep Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

3. 2025년 11월 11일 오후 4:30 UTCresolved

   We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/2025 and confirm that the issue is now resolved. This outage started at 8:30 am EST and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 11:20 am EST, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

1. 2025년 11월 6일 오후 3:58 UTCinvestigating

   Users with Actionstep Payments may see a 403 Forbidden error when attempting to use the feature. We are currently investigating the cause.

2. 2025년 11월 6일 오후 4:22 UTCresolved

   Actionstep Payments should now be available for all users. Thank you for your patience.

3. 2025년 11월 6일 오후 9:36 UTCpostmortem

   **Post-Incident Summary: US – Actionstep Payments Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting the Actionstep Payments platform in the US. A configuration update inadvertently restricted access to a required system resource, which caused payment processing and related services to become temporarily unavailable. ### Impact US-based customers were unable to process payments or access related payment features for approximately one hour. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all payment services were operating normally. Service was fully restored once functionality was verified across multiple customer accounts. ### Next Steps We are strengthening our change control and rollout processes to ensure configuration updates are thoroughly tested and deployed safely, with improved monitoring and communication to detect and address issues more quickly. ### Acknowledgement We sincerely apologize for the disruption this caused to our US customers. Maintaining reliable and uninterrupted access to Actionstep Payments remains a priority.

1. 2025년 11월 6일 오전 9:03 UTCinvestigating

   We are writing to inform you that our team is aware of an outage affecting the Actionstep system that began on 06/11/2025 08:45 am GMT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2025년 11월 6일 오전 9:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 11월 6일 오전 9:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 11월 6일 오전 9:26 UTCresolved

   We are communicating to provide further information on the outage that affected the Actionstep platform on 06/11/2025 and confirm that the issue is now resolved. This outage started at 8:45 am GMT and prevented user access to the system. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 9:10 am GMT, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

5. 2025년 11월 6일 오후 9:35 UTCpostmortem

   **Post-Incident Summary: EU-West-1 \(UK\) – System Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting customers in the UK region \(EU-West-1\). A configuration update inadvertently restricted access to a required system resource, which caused login failures and prevented users from accessing the platform. ### Impact All UK-based customers were unable to log in or use Actionstep for about one hour. Internal testing environments in the same region were also affected. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all systems were operating normally. Service was fully restored once access was verified across multiple customer accounts. ### Next Steps We are improving our change control and rollout processes to ensure configuration updates are tested and deployed safely, with enhanced communication and monitoring to detect issues earlier. ### Acknowledgement We sincerely apologize for the disruption this caused to our UK customers. Ensuring consistent access and reliability remains our highest priority.

1. 2025년 10월 29일 오후 4:50 UTCidentified

   Microsoft is currently experiencing a service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft 365 Suite, Microsoft Intune, and Microsoft Purview. As a result, Actionstep functionality that relies on Office 365 services is impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Impact: Users may experience issues accessing these features or see delays when performing Office 365-related operations within Actionstep. Microsoft’s Current Status (as of 10:36 AM MDT): Microsoft is rerouting affected traffic to alternate healthy infrastructure as a near-term mitigation while continuing to investigate the root cause. We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

2. 2025년 10월 29일 오후 5:40 UTCidentified

   Microsoft has confirmed that the current outage stems from an issue with Azure Front Door (AFD), beginning at approximately 16:00 UTC. The incident is affecting the availability of multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that depends on Microsoft 365 services continues to be impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT): Microsoft has identified an inadvertent configuration change as the likely cause of the issue. They are currently: Blocking all further configuration changes to Azure Front Door Rolling back to the last known good configuration state Failing the management portal away from AFD to restore access Customers should now be able to access the Azure Management Portal directly. Microsoft has not yet provided an ETA for full recovery but will issue updates approximately every 30 minutes. Impact to Actionstep: Users may continue to experience degraded performance or intermittent issues with Office 365–related features within Actionstep until Microsoft completes their rollback and services stabilize. We are actively monitoring the situation and will provide further updates as they become available.

3. 2025년 10월 29일 오후 5:56 UTCidentified

   Microsoft has provided an update regarding the ongoing Azure Front Door (AFD) outage, which continues to impact multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 operations remains affected, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT): Microsoft has confirmed that an inadvertent configuration change triggered the issue at approximately 16:00 UTC, resulting in latency, timeouts, and service errors across affected systems. They are currently taking several actions to restore stability: Blocking all configuration changes to Azure Front Door (including customer changes) Rolling back AFD to the last known good configuration Ensuring that the faulty configuration does not reapply after recovery Redirecting portal traffic away from AFD to restore access to the Azure Management Portal Most portal functions are now accessible directly, though a small number of endpoints (such as Marketplace) may still experience loading issues. Microsoft has not yet provided an ETA for full restoration but will continue to post updates approximately every 30 minutes. They have also advised customers who use Azure Front Door to consider temporary failover strategies using Azure Traffic Manager: 🔗 Implement failover strategies with Azure Traffic Manager Impact to Actionstep: Users may continue to experience degraded performance or intermittent issues with Office 365–related functionality within Actionstep until Microsoft’s rollback and recovery are complete. We’re actively monitoring Microsoft’s progress and will share further updates as more information becomes available.

4. 2025년 10월 29일 오후 6:38 UTCidentified

   Microsoft has confirmed that an inadvertent configuration change was the trigger event for the ongoing Azure Front Door (AFD) outage affecting multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 services continues to be impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 18:24 UTC / 12:24 PM MDT): Microsoft has initiated the deployment of their last known good configuration, which is expected to complete within approximately 30 minutes. As the deployment progresses, customers may begin to see initial signs of recovery. Once completed, Microsoft will begin restoring nodes and routing traffic through healthy infrastructure. Microsoft has not yet provided an ETA for full restoration but will issue another update within 30 minutes once the rollback deployment completes. Impact to Actionstep: Users may continue to experience degraded or inconsistent performance in Office 365–related features within Actionstep until Microsoft’s rollback and recovery processes are complete. We are actively monitoring Microsoft’s progress and will continue to provide updates as new information becomes available.

5. 2025년 10월 29일 오후 7:06 UTCmonitoring

   Microsoft 365 Outage – Ongoing Recovery Microsoft has confirmed that an inadvertent configuration change to Azure Front Door caused connectivity issues affecting Microsoft 365 services. Mitigation is now in progress, and customers may begin seeing signs of recovery as Microsoft restores healthy nodes. Actionstep features that rely on Office 365 (including Outlook add-ins, OneDrive integrations, and email services) may continue to experience intermittent issues during this process. We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

6. 2025년 10월 29일 오후 7:38 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) triggered widespread connectivity issues affecting multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 services may continue to experience degraded performance or intermittent issues. This includes, but is not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 19:20 UTC / 1:20 PM MDT): Microsoft has stated that full mitigation is anticipated within the next four hours, with an expected recovery by 23:20 UTC on October 29, 2025, as they continue restoring and routing traffic through healthy nodes. Customer configuration changes within Azure Front Door remain temporarily blocked during this process. Microsoft will provide another update on progress within two hours or sooner if warranted. We are actively monitoring Microsoft’s recovery efforts and will continue to update this page as new information becomes available.

7. 2025년 10월 29일 오후 8:33 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused latency, timeouts, and errors affecting multiple Microsoft 365 and Azure services. As a result, Actionstep features that rely on Office 365 services may continue to experience intermittent disruptions, including: The Outlook Add-in OneDrive integrations Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has successfully completed the deployment of their last known good configuration, and customers should now be seeing early signs of recovery. The recovery process is ongoing as Microsoft restores and routes traffic through healthy nodes. Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted. We will continue to monitor the situation closely and provide updates as new information becomes available.

8. 2025년 10월 29일 오후 9:06 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) led to widespread latency, timeouts, and errors across several Microsoft 365 and Azure services. As a result, Actionstep features that depend on Office 365 services may still experience intermittent disruptions, including: The Outlook Add-in OneDrive integrations Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has completed deployment of their last known good configuration, and customers are beginning to see early signs of recovery. The recovery process remains ongoing as Microsoft continues to restore service and route traffic through healthy infrastructure. Microsoft expects full mitigation within the next four hours, with recovery anticipated by 23:20 UTC on October 29, 2025. Another update will be provided within two hours or sooner if necessary. We are continuing to closely monitor Microsoft’s progress and will share additional updates as new information becomes available.

9. 2025년 10월 29일 오후 9:28 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused widespread latency, timeouts, and errors across multiple Microsoft 365 and Azure services. As a result, Actionstep features that depend on Office 365 services have experienced intermittent disruptions, including: The Outlook Add-in OneDrive integrations Some users have reported that this functionality has returned. Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has completed the deployment of their last known good configuration, and some users are now regaining access to the Outlook Add-in as recovery progresses. Service restoration continues as Microsoft brings additional nodes online and routes traffic through healthy infrastructure. Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted. We are continuing to monitor the situation closely and will share further updates as more information becomes available.

10. 2025년 10월 29일 오후 10:39 UTCmonitoring

    Microsoft has reported significant progress in mitigating the earlier Azure Front Door (AFD) outage that caused latency, timeouts, and service errors across Microsoft 365 and Azure services. This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design to ensure stability and prevent overload as dependent services recover. Microsoft is seeing strong signs of improvement across affected regions and remains on track for full mitigation by 23:20 UTC on October 29, 2025, though full recovery may occur sooner. Impact to Actionstep: Users should now be able to access Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Some users may still experience intermittent issues while Microsoft’s recovery completes. We are continuing to monitor Microsoft’s progress and will provide confirmation once full restoration is achieved.

11. 2025년 10월 29일 오후 10:54 UTCmonitoring

    Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance. We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

12. 2025년 10월 29일 오후 10:55 UTCresolved

    Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance. We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

13. 2025년 11월 6일 오후 7:48 UTCpostmortem

    **Post-Incident Summary:** Microsoft Dependency Disruption – Global – October 29, 2025 **Incident Overview** On October 29, 2025, a widespread outage affecting Microsoft’s Azure Front Door service caused latency, timeouts, and service errors across Microsoft 365 and Azure platforms. This impacted Actionstep features that rely on Microsoft services. **Impact** During the incident, some users experienced difficulty accessing Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Service availability improved as Microsoft began recovery efforts, though intermittent issues persisted for some users. **Resolution** Microsoft reloaded configurations and rebalanced traffic across its network to restore full operational capacity. As of 23:20 UTC, Microsoft reported significant progress, and Actionstep services dependent on Microsoft systems have largely returned to normal operation. **Next Steps** Actionstep will continue monitoring Microsoft’s recovery and ensure all integrations remain stable. We are also reviewing dependency monitoring to improve early detection of third-party disruptions. **Acknowledgement** We appreciate your patience during this incident and apologize for the inconvenience. Ensuring reliable access to all integrated services remains a top priority for Actionstep.

1. 2025년 10월 21일 오후 11:05 UTCmonitoring

   Our main website (actionstep.com) is currently undergoing maintenance and may be temporarily unavailable. This does not affect access to Actionstep itself. If you normally sign in via the website, you can log in directly at: 👉 https://go.actionstep.com/ We’ll post an update once the website is back online.

2. 2025년 10월 21일 오후 11:40 UTCresolved

   Our main website (actionstep.com) is now operational.

3. 2025년 11월 6일 오후 7:45 UTCpostmortem

   On November 6, 2025, Actionstep’s main website \([actionstep.com](http://actionstep.com)\) became temporarily unavailable during a scheduled maintenance activity. The maintenance affected only the public website and did not impact access to the Actionstep application.