Affirm 장애 기록

1. 2026년 8월 12일 PM 9:12 UTCidentified

   우리는 현재 Affirm 서비스를 통해 degraded 성능을 경험하고 있습니다. 우리의 엔지니어링 팀은 뿌리 원인을 확인하고 해결을 구현하기 위해 적극적으로 노력하고 있습니다. 우리는 문제가 해결되거나 더 많은 정보를 사용할 수 있기 때문에 다른 업데이트를 제공 할 것입니다.

2. 2026년 8월 12일 PM 9:24 UTCidentified

   이 문제를 해결하기 위해 계속 노력하고 있습니다.

3. 2026년 8월 12일 PM 9:39 UTCmonitoring

   수정이 구현되었습니다. 현재 복구를보고 있으며 시스템 성능을 완벽하게 보장하기 위해 긴밀히 모니터링 할 것입니다.

4. 2026년 8월 12일 PM 10:00 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 PM 2:36 UTCmonitoring

   우리는 우리의 CDN 공급자의 결과로 우리의 체크 아웃 교류에 degradation를 보았고 그것이 mitigated 것을 믿는다. 우리의 팀은 가득 차있는 회복을 확인하기 전에 감시자를 계속합니다.

2. 2026년 6월 22일 PM 3:06 UTCresolved

   우리의 CDN 공급자에 기인한 체크 아웃 교류 degradation는 해결되었습니다. 우리의 팀은 가득 차있는 회복을 확인하고 정상적인 서비스는 재개했습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 17일 PM 11:22 UTCinvestigating

   We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.

2. 2026년 6월 18일 AM 12:05 UTCinvestigating

   We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.

3. 2026년 6월 18일 AM 12:16 UTCmonitoring

   A fix has been implemented and we are now monitoring the results.

4. 2026년 6월 18일 AM 12:44 UTCresolved

   This incident has been resolved.

1. 2026년 6월 10일 PM 3:06 UTCinvestigating

   We are experiencing a degradation in our checkout flow for users in Canada.

2. 2026년 6월 10일 PM 3:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 10일 PM 3:35 UTCinvestigating

   Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.

4. 2026년 6월 10일 PM 3:45 UTCmonitoring

   The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.

5. 2026년 6월 10일 PM 3:58 UTCresolved

   The checkout service has remained operational. This incident is now resolved.

1. 2026년 6월 4일 AM 8:01 UTCinvestigating

   The Affirm team has observed degradation in some US checkouts and is currently investigating.

2. 2026년 6월 4일 AM 9:15 UTCmonitoring

   A fix has been implemented and we are monitoring recovery.

3. 2026년 6월 4일 AM 9:35 UTCmonitoring

   Services have been restored.

4. 2026년 6월 4일 AM 9:36 UTCresolved

   Services have been restored.

1. 2026년 6월 3일 PM 7:00 UTCidentified

   We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.

2. 2026년 6월 3일 PM 7:47 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026년 6월 3일 PM 8:36 UTCmonitoring

   We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.

4. 2026년 6월 3일 PM 8:49 UTCresolved

   Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

1. 2026년 5월 8일 AM 12:12 UTCinvestigating

   We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

2. 2026년 5월 8일 AM 12:30 UTCidentified

   We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.

3. 2026년 5월 8일 AM 12:58 UTCidentified

   We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.

4. 2026년 5월 8일 AM 1:31 UTCidentified

   We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.

5. 2026년 5월 8일 AM 2:19 UTCidentified

   We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.

6. 2026년 5월 8일 AM 2:43 UTCmonitoring

   We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

7. 2026년 5월 8일 AM 3:26 UTCmonitoring

   We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

8. 2026년 5월 8일 AM 8:00 UTCmonitoring

   Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

9. 2026년 5월 8일 AM 8:50 UTCmonitoring

   Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

10. 2026년 5월 8일 AM 9:59 UTCmonitoring

    We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.

11. 2026년 5월 8일 AM 11:11 UTCmonitoring

    Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.

12. 2026년 5월 8일 PM 1:38 UTCmonitoring

    Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

13. 2026년 5월 8일 PM 3:30 UTCmonitoring

    Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.

14. 2026년 5월 8일 PM 4:39 UTCmonitoring

    We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

15. 2026년 5월 8일 PM 5:31 UTCmonitoring

    Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

16. 2026년 5월 8일 PM 7:31 UTCmonitoring

    We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

17. 2026년 5월 8일 PM 9:55 UTCmonitoring

    Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.

18. 2026년 5월 9일 AM 3:20 UTCresolved

    Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.

1. 2026년 4월 18일 AM 2:15 UTCinvestigating

   We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US

2. 2026년 4월 18일 AM 2:43 UTCidentified

   We have identified the cause of the SMS retry rate and are investigating potential mitigations.

3. 2026년 4월 18일 AM 3:03 UTCidentified

   We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

4. 2026년 4월 18일 AM 4:15 UTCidentified

   PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

5. 2026년 4월 18일 AM 5:37 UTCmonitoring

   We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.

6. 2026년 4월 18일 PM 4:31 UTCresolved

   This incident has been resolved.

1. 2026년 3월 4일 PM 11:36 UTCinvestigating

   We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible

2. 2026년 3월 4일 PM 11:47 UTCidentified

   We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.

3. 2026년 3월 5일 AM 12:38 UTCmonitoring

   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

4. 2026년 3월 5일 AM 1:15 UTCmonitoring

   Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.

5. 2026년 3월 5일 AM 2:03 UTCmonitoring

   We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.

6. 2026년 3월 5일 AM 3:11 UTCresolved

   This incident has been resolved.

1. 2026년 2월 12일 PM 6:20 UTCinvestigating

   We are currently investigating this issue

2. 2026년 2월 12일 PM 7:18 UTCmonitoring

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

3. 2026년 2월 12일 PM 7:43 UTCresolved

   This incident has been resolved.

1. 2026년 1월 29일 PM 5:35 UTCinvestigating

   We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.

2. 2026년 1월 29일 PM 6:16 UTCresolved

   The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.

1. 2026년 1월 22일 PM 3:40 UTCinvestigating

   We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.

2. 2026년 1월 22일 PM 3:52 UTCinvestigating

   We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.

3. 2026년 1월 22일 PM 4:22 UTCmonitoring

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

4. 2026년 1월 22일 PM 4:32 UTCresolved

   Our services have maintained operational. This incident is now resolved.

1. 2026년 1월 14일 PM 5:48 UTCidentified

   We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.

2. 2026년 1월 14일 PM 6:10 UTCmonitoring

   We will continue to monitor the situation to ensure performance remains stable.

3. 2026년 1월 14일 PM 11:08 UTCmonitoring

   We are continuing to monitor the situation to ensure performance remains stable.

4. 2026년 1월 15일 AM 3:46 UTCresolved

   This incident has been resolved.

1. 2026년 1월 7일 AM 7:45 UTCidentified

   We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation

2. 2026년 1월 7일 AM 7:49 UTCmonitoring

   We've deployed a mitigation, throughput is recovering and are actively monitoring.

3. 2026년 1월 7일 AM 7:51 UTCresolved

   This incident has been resolved.

1. 2025년 12월 11일 PM 6:30 UTCmonitoring

   We are currently in a monitoring state.

2. 2025년 12월 12일 PM 6:22 UTCresolved

   This incident has been resolved.

1. 2025년 12월 5일 AM 9:15 UTCidentified

   We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

2. 2025년 12월 5일 AM 9:33 UTCmonitoring

   We are seeing recovery, but will continue to monitor.

3. 2025년 12월 5일 AM 9:54 UTCresolved

   This incident has been resolved and we are fully recovered.

1. 2025년 12월 4일 AM 2:19 UTCinvestigating

   We are investigating increased API error rates in the US-EAST-1 Region.

2. 2025년 12월 4일 AM 2:36 UTCidentified

   We have identified the root cause of the service disruption and are actively working on a mitigation.

3. 2025년 12월 4일 AM 3:05 UTCmonitoring

   We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards.

4. 2025년 12월 4일 AM 5:20 UTCresolved

   This incident has been resolved.

1. 2025년 12월 3일 PM 6:18 UTCinvestigating

   We are investigating increased API error rates in the US-EAST-1 Region.

2. 2025년 12월 3일 PM 6:19 UTCidentified

   We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate.

3. 2025년 12월 3일 PM 7:02 UTCmonitoring

   We are seeing recovery across all endpoints - we will keep monitoring for full resolution.

4. 2025년 12월 3일 PM 8:02 UTCresolved

   This incident is resolved now.

1. 2025년 11월 18일 PM 5:11 UTCinvestigating

   We have detected intermittent API latency and are actively investigating.

2. 2025년 11월 18일 PM 5:30 UTCresolved

   The latency was related to a disruption on a core infrastructure provider. We are observing full recovery.

1. 2025년 11월 18일 PM 2:07 UTCinvestigating

   We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK

2. 2025년 11월 18일 PM 2:08 UTCidentified

   Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.

3. 2025년 11월 18일 PM 2:48 UTCmonitoring

   Service is being restored and we expect full resolution shortly.

4. 2025년 11월 18일 PM 3:28 UTCresolved

   This issue has been resolved and full service has been restored