15 Afterpay incidents · 2025년 10월 — official updates, affected components, duration and resolution details.
미국의 일부 Afterpay 소비자는 판매자 웹 사이트에서 체크 아웃 할 때 간헐적 인 문제를 경험했습니다. 감염된 사용자는 지출 제한을 얻거나 구매를 완료할 수 없습니다. 문제는 내부 데이터베이스가 일시적으로 주문 서비스에 영향을 미치는 영향에 의해 발생했습니다. 우리는 확인 및 뿌리 원인을 mitigated 및 모니터링 계속.
우리는 체크 아웃 서비스가 완전히 운영됩니다. 감사합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
> 우리는 현재 고객 지원 문의에 응답 할 수있는 능력의 일부에 영향을 미치는 혼란을 경험하고 있습니다. 우리의 팀은 가능한 한 빨리이 문제를 해결하기 위해 적극적으로 노력하고 있습니다. 우리는 당신의 인내를 평가하고 더 많은 정보를 제공 할 것입니다.
고객 지원 문의에 응답 할 수있는 능력에 영향을 미치는 붕괴는 해결되었습니다. 우리의 팀은 온라인과 취급 접촉을 일반적으로 뒤로 입니다. 우리는 당신이 경험하고 당신의 인내에 당신을 감사 할 수있는 지연에 대한 사과.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 현재 Mastercard 결제 처리와 간헐적인 붕괴를 경험하고 있습니다. 솜씨로, 우리는 고객이 유효한 경우에 지불의 non-Mastercard 모양을 이용합니다. 지불을 수락하는 능력은 우리의 최우선 순위이고 우리의 기술설계 팀은 이 문제점을 조사하고 있습니다. 우리는이 혼란 동안 당신의 인내를 평가합니다.
이제 Mastercard 결제 처리와 이전 문제 해결. 우리는 이 해결책 과정에 당신의 patience를 평가합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 현재 응답이 표시되지 않을 수있는 우리의 인앱 지원 채팅과 문제가 있습니다. 지원이 필요한 경우, 이메일 또는 전화로 문의하십시오. 미국 : 1 833 844 8095 캐나다 : 1 833 918 6111 호주: 뉴질랜드: 우리는 불편을 끼쳐 드려서 최대한 신속하게 해결하기 위해 노력하고 있습니다.
우리의 팀은 in-app 지원 채팅으로 이전 문제를 해결했습니다. 우리는이 문제를 해결하기 위해 노력으로 당신의 인내를 평가합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.
We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.
Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.
Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.
We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.
The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.
Service has returned to normal.
We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.
An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.
Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.
Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.
We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services
We can confirm that this issue is now resolved.
``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```
Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.
Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.
Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.
We are actively working to restore service following the degradation. We apologise for the inconvenience.
We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.
We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.
We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.
The degradation continues. The team is actively responding and is continuing to investigate.
The team is actively investigating the issue.
Service has been restored in AU. Restoration efforts are still ongoing for other regions.
Services is now restored for both AU & US and we will continue to monitor.
Service has degraded across all environments again. The team is working to restore stability.
Services is now restored and we will continue to monitor.
Service in the US has degraded again. The team is actively working to restore stability.
The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.
Service is now restored. We will continue to monitor the service to ensure availability.
Degradation remains in US regions, the team continue to respond and work to restore full service.
Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.
The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.
Services is now restored. We will continue to monitor the service to ensure service availability.
We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.
