Alsoenergy 장애 기록

1. 2026년 8월 20일 PM 4:25 UTCinvestigating

   Powertrack의 문제점을 조사하고, 이것은 ingest에서 몇몇 지연을 일으킬지도 모릅니다.

2. 2026년 8월 20일 PM 6:49 UTCidentified

   우리의 dev 팀은 문제점을 확인하고 해결을 위해 일하고 있습니다.

3. 2026년 8월 21일 AM 1:53 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 9일 AM 2:36 UTCinvestigating

   Customers in the EU may experience data delays. We are actively investigating the issue.

2. 2026년 8월 9일 AM 4:35 UTCidentified

   The EU PowerTrack environment is currently experiencing a major outage. We have identified the issue and are working with our service providers to implement a resolution. We thank you for your patience as we work to bring our systems back up.

3. 2026년 8월 9일 AM 5:46 UTCmonitoring

   A fix has been implemented. We are now processing through the backlog of data which has accumulated during the outage. We expect the data backlog to be processed within the next few hours.

4. 2026년 8월 9일 AM 6:13 UTCresolved

   This incident has been resolved.

1. 2026년 7월 14일 AM 9:23 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

2. 2026년 7월 14일 AM 10:22 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 10일 PM 10:08 UTCidentified

   We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.

2. 2026년 6월 15일 PM 2:28 UTCidentified

   We are actively working with our vendor partners to upgrade the CatM data processing infrastructure. We appreciate your patience as we work to improve performance.

1. 2026년 5월 5일 AM 7:26 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 5일 AM 7:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 5일 AM 10:58 UTCmonitoring

   PowerTrack connectivity has been restored. Data ingestion for some sites is still catching up and may show a short delay.

4. 2026년 5월 5일 AM 11:01 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 5월 5일 PM 1:27 UTCresolved

   This incident has been resolved.

1. 2026년 4월 23일 PM 1:08 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2026년 4월 23일 PM 3:49 UTCresolved

   This incident has been resolved.

1. 2026년 4월 17일 PM 9:09 UTCinvestigating

   We are investigating delays with some LGate modems.

2. 2026년 4월 20일 PM 9:17 UTCresolved

   This incident has been resolved.

1. 2026년 3월 13일 PM 3:56 UTCinvestigating

   Some customers may experience a delay with their modem heartbeats.

2. 2026년 3월 13일 PM 10:56 UTCresolved

   This incident has been resolved.

1. 2026년 3월 11일 AM 5:00 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 11일 AM 5:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 11일 AM 10:09 UTCresolved

   This incident has been resolved.

1. 2026년 2월 14일 PM 1:33 UTCinvestigating

   Some customers may experience delays with their data. We are working to identify and resolve this issue as soon as possible.

2. 2026년 2월 14일 PM 6:31 UTCresolved

   This incident has been resolved.

1. 2026년 2월 4일 PM 8:43 UTCidentified

   We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.

2. 2026년 2월 5일 PM 2:59 UTCresolved

   This incident has been resolved.

1. 2026년 1월 31일 AM 4:54 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2026년 2월 2일 AM 1:40 UTCresolved

   This incident has been resolved.

1. 2026년 1월 24일 AM 3:49 UTCinvestigating

   We are currently experiencing data ingest delays. We are actively investigating the issue.

2. 2026년 1월 24일 AM 5:49 UTCresolved

   This incident has been resolved.

1. 2026년 1월 23일 AM 11:53 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 23일 PM 12:33 UTCresolved

   This incident has been resolved.

1. 2026년 1월 22일 AM 12:24 UTCinvestigating

   Some customers may experience data ingest delays. We've identified the issue and have implemented a fix. We expect the data backlog to be resolved shortly.

2. 2026년 1월 22일 AM 1:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 1월 22일 AM 2:41 UTCresolved

   This incident has been resolved.

1. 2025년 12월 19일 PM 2:32 UTCinvestigating

   We are currently experiencing communication issues between few PL1K sites coming to LocusNoc, and our team is working to restore connectivity.

2. 2025년 12월 21일 PM 4:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 21일 PM 4:10 UTCresolved

   This incident has been resolved.

1. 2025년 11월 25일 PM 4:00 UTCinvestigating

   We are seeing degraded performance when viewing web pages within PowerTrack.

2. 2025년 11월 25일 PM 11:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 27일 AM 2:15 UTCresolved

   This incident has been resolved.

1. 2025년 11월 24일 PM 8:50 UTCinvestigating

   We are seeing degraded performance when viewing web pages within PowerTrack. A maintenance is being scheduled for tonight, 11/24/2025 at 6:00 PM MT to address the issue.

2. 2025년 11월 25일 AM 2:15 UTCresolved

   This incident has been resolved.

1. 2025년 11월 5일 PM 3:10 UTCinvestigating

   Some customers may experience data ingestion delays. We are currently investigating the issue.

2. 2025년 11월 5일 PM 4:28 UTCmonitoring

   We've identified the issue and implemented the fix. We are monitoring the situation and waiting for the data backlog to catch up.

3. 2025년 11월 5일 PM 6:35 UTCinvestigating

   We are continuing to investigate issues with data ingest delays.

4. 2025년 11월 5일 PM 11:07 UTCinvestigating

   We've identified and resolved an issue that prevented files and hardware lists from loading properly. The problem was caused by scheduled maintenance that temporarily affected access to our datastore for the hardware lists and files. Functionality for loading these objects is now restored. We are continuing to investigate the data ingest delay.

5. 2025년 11월 6일 AM 4:29 UTCmonitoring

   We've identified and resolved an issue that was causing delays in data ingest. Your sites and devices are now recovering and automatically backfilling missing data from the affected period. You should not experience any data loss or gaps. We appreciate your patience.

6. 2025년 11월 6일 PM 2:39 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 AM 8:31 UTCinvestigating

   Data Ingestion is currently severely impacted due to regional outages at AWS. We are closely monitoring the situation and will provide updates as we learn more.

2. 2025년 10월 20일 PM 1:22 UTCinvestigating

   Critical AWS services required for data ingestion to function are still down. We continue to monitor this outage and will provide update as we learn more.

3. 2025년 10월 20일 PM 7:21 UTCidentified

   Data ingest continues to be critically impacted. However, we are seeing initial signs of recovery of critical AWS services. We appreciate everyone's patience as we continue to navigate this global outage.

4. 2025년 10월 20일 PM 9:00 UTCmonitoring

   Data ingest has begun recovery. We are now processing through the significant backlog of data.

5. 2025년 10월 21일 AM 7:26 UTCmonitoring

   We are continuing to process through the large backlog of data caused by the AWS outage. Some customers may experience data delays up to several hours until we finish processing the entirety of the data.

6. 2025년 10월 22일 PM 1:43 UTCresolved

   This incident has been resolved.