Amplify 장애 기록

1. 2026년 8월 17일 PM 7:03 UTCinvestigating

   우리는 현재 고객 지원 채팅 채널과의 간헐적 인 문제점을 조사하고 질문에 응답을 보면서 고객을 막을 수 있습니다. 이 문제를 경험하면 웹 양식 (https://service.amplify.com/support)을 통해 문의하십시오.

2. 2026년 8월 21일 PM 5:58 UTCinvestigating

   일부 사용자는 브라우저 페이지를 새로 고침 한 후이 문제에 대한 구호가 있습니다. 브라우저를 새로 고침하고 여전히이 문제가 발생하면 웹 양식 (https://service.amplify.com/support)를 통해 지원 팀에 도달하십시오. 우리는이 문제에 계속 노력으로 당신의 인내를 평가합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 3일 PM 7:24 UTCinvestigating

   웹 포털을 통해 지원 사례를 제출할 때 오류가 발생할 수 있는 문제의 인식입니다. 이 문제가 발생하면 웹 양식을 제출하기 위해 https://service.amplify.com/support로 이동하십시오. 또한 800-823-1969에서 지원 팀을 직접 호출하거나 계정에 로그인하여 지원 에이전트를 직접 채팅 할 수 있습니다. 우리는이 페이지를 한 번 업데이트합니다. 우리는이 오류 메시지를 일으키는 문제를 해결했습니다.

2. 2026년 8월 3일 PM 7:49 UTCmonitoring

   수정이 시행되고 웹 양식을 통해 지원 티켓을 열기 위해 amplify.com/support를 활용하기 위해 방치가 없어서는 안됩니다. 우리는 지금 감시하는 것을 계속할 것입니다.

3. 2026년 8월 4일 PM 12:34 UTCresolved

   This incident has been resolved.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 30일 PM 3:16 UTCinvestigating

   우리의 전화 공급자는 intermittent 성과 문제점을 경험하고 있습니다. 결과적으로, 일부 인바운드 통화는 지원 팀에 연결할 수 없습니다. 우리는 우리의 전화 서비스 공급자와 이 문제점의 상태를 감시하고 있습니다. 한편, 계정에 로그인하거나 웹 양식 (service.amplify.com/s/support)에 의해 채팅을 통해 연락 할 수 있습니다. 우리는 당신의 인내를 평가하고이 문제를 곧 해결 희망!

2. 2026년 7월 30일 PM 4:12 UTCmonitoring

   우리의 전화 서비스 공급자는 고침을 실행했습니다. 우리는 감시자를 계속합니다.

3. 2026년 7월 30일 PM 5:08 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 7일 PM 2:36 UTCinvestigating

   우리의 전화 공급자는 현재 degraded 성과 문제점을 경험하고 있습니다. 결과적으로, 우리의 지원 팀은 전화를 통해 고객과 연결할 수 없습니다. 우리는 우리의 전화 서비스 공급자와 이 문제점의 상태를 감시하고 있습니다. 한편, 계정에 로그인하거나 웹 양식 (service.amplify.com/s/support)에 의해 채팅을 통해 연락 할 수 있습니다. 우리는 당신의 인내를 평가하고이 문제를 곧 해결 희망!

2. 2026년 7월 9일 PM 1:43 UTCinvestigating

   우리는 여전히이 문제를 조사하고있다. 귀하의 계정에 로그인하거나 웹 양식 (service.amplify.com/s/support)에 의해 채팅을 통해 저희에게 연락하십시오. 감사합니다!

3. 2026년 7월 9일 PM 3:22 UTCmonitoring

   수정이 시행되고 전화 통화가 이제 성공적으로 연결되었습니다! 우리는 감시자를 계속할 것입니다.

4. 2026년 7월 9일 PM 3:40 UTCresolved

   이 사건은 해결되었습니다. 모든 전화 라인은 이제 열려 있습니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 30일 PM 7:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 2026년 4월 30일 PM 7:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 4월 30일 PM 7:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 2026년 4월 27일 AM 12:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 2026년 4월 27일 PM 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 2026년 4월 21일 PM 9:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 2026년 4월 27일 AM 12:37 UTCresolved

   This incident has been resolved.

1. 2026년 4월 2일 PM 10:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 2026년 4월 3일 PM 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 2026년 3월 10일 PM 2:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 2026년 3월 10일 PM 3:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 2일 PM 10:53 UTCresolved

   This incident has been resolved.

1. 2026년 3월 10일 PM 2:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 2026년 3월 10일 PM 3:10 UTCresolved

   This incident has been resolved.

1. 2026년 2월 25일 PM 2:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 2026년 2월 25일 PM 3:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 25일 PM 4:31 UTCresolved

   This incident has been resolved.

1. 2026년 2월 13일 PM 2:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 2026년 2월 13일 PM 3:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 2026년 2월 13일 PM 5:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 2026년 2월 10일 PM 9:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 2026년 2월 10일 PM 10:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 2026년 2월 13일 PM 1:47 UTCresolved

   This incident has been resolved.

1. 2026년 2월 10일 PM 5:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 2026년 2월 10일 PM 6:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 2026년 2월 18일 PM 2:35 UTCresolved

   This incident has been resolved.

1. 2026년 2월 4일 PM 6:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 2026년 2월 4일 PM 8:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 4일 PM 8:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 2월 4일 PM 9:43 UTCresolved

   This incident has been resolved.

1. 2026년 1월 22일 PM 5:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 2026년 2월 3일 PM 11:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 2026년 2월 20일 PM 10:06 UTCresolved

   This incident has been resolved.

1. 2026년 1월 13일 PM 4:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 2026년 1월 13일 PM 4:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 2026년 1월 14일 AM 2:49 UTCresolved

   This incident has been resolved.

1. 2026년 1월 12일 PM 7:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 2026년 1월 12일 PM 7:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 2026년 1월 12일 PM 7:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 2026년 1월 12일 PM 8:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 2026년 1월 13일 PM 3:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 2026년 1월 14일 PM 4:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2026년 1월 21일 PM 8:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 2026년 2월 3일 PM 11:50 UTCresolved

   This incident has been resolved.

1. 2025년 12월 18일 PM 5:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 2025년 12월 18일 PM 5:40 UTCresolved

   This incident has been resolved.

1. 2025년 12월 10일 PM 6:53 UTCinvestigating

   We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

2. 2025년 12월 10일 PM 7:01 UTCidentified

   Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.

3. 2025년 12월 10일 PM 7:04 UTCmonitoring

   A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.

4. 2025년 12월 16일 PM 4:06 UTCresolved

   This incident has been resolved.