Apphud 장애 기록

1. 2026년 7월 30일 PM 3:06 UTCinvestigating

   우리는 분석 및 이벤트 데이터의 지연으로 인해 백그라운드 작업 처리 문제를 경험하고 있습니다. SDK API는 영향을 미치지 않습니다. 데이터는 약 30 분 내에 실시간으로 잡을 것으로 예상됩니다. 우리는 불편을 끼쳐 드려요.

2. 2026년 7월 30일 PM 3:06 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 30일 PM 4:19 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 27일 PM 7:16 UTCinvestigating

   We are currently investigating this issue. There is problem at our data center. We are in close touch with cloud provider. Our engineers our trying to do their best to solve the issue ASAP

2. 2026년 6월 27일 PM 7:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 27일 PM 7:43 UTCmonitoring

   A fix has been implemented by our Cloud Provider and we are monitoring the results.

4. 2026년 6월 27일 PM 8:26 UTCresolved

   This incident has been resolved. Cloud Provider has fixed the issue.

1. 2026년 3월 9일 AM 9:58 UTCinvestigating

   We experienced an issue where App Store Server Notifications and Google Play Real-Time Developer Notifications were not being delivered to Apphud servers. As a result, some subscription events such as renewals, cancellations, or billing issues may not have been processed in real time. The issue has now been identified and fixed. We will replay all missed server notifications and process them accordingly. Subscription renewals and other events will be updated based on their original effective timestamps (for example, renewal or expiry time), so historical data and analytics will remain accurate.

2. 2026년 3월 9일 AM 9:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 12일 AM 4:56 UTCresolved

   This incident has been resolved.

1. 2026년 2월 24일 AM 11:52 UTCmonitoring

   We received reports that some A/B experiment analytics metrics were displaying incorrect values (extremely high or extremely low). Our team investigated the issue and identified the root cause. The fix has been deployed. All A/B test metrics are now displaying correctly and operating as expected.

2. 2026년 3월 5일 AM 7:52 UTCresolved

   This incident has been resolved.

1. 2026년 2월 24일 AM 11:48 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 24일 AM 11:48 UTCresolved

   This incident has been resolved.

1. 2026년 2월 23일 AM 8:40 UTCinvestigating

   We received reports that some A/B experiment analytics metrics were displaying incorrect values (extremely high or extremely low). Our team investigated the issue and identified the root cause. The fix has been deployed. All A/B test metrics are now displaying correctly and operating as expected.

2. 2026년 2월 23일 AM 8:40 UTCresolved

   This incident has been resolved.

1. 2026년 2월 22일 AM 10:52 UTCinvestigating

   We received reports about increased response times for SDK API calls, specifically affecting paywalls and placements fetching. The issue has been identified and a fix has already been deployed. We are actively monitoring the system to ensure stability and normal performance levels. We apologize for the inconvenience and will provide updates if necessary.

2. 2026년 2월 22일 AM 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 22일 AM 10:54 UTCresolved

   This incident has been resolved.

1. 2026년 2월 22일 AM 10:37 UTCinvestigating

   We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * CSV and ETL exports The current delay is approximately 15 minutes. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.

2. 2026년 2월 22일 AM 10:55 UTCresolved

   This incident has been resolved.

1. 2026년 2월 19일 AM 11:51 UTCinvestigating

   We’ve received reports that A/B test analytics were displaying 0 trials, even though trials were actually recorded. Our team is currently investigating the issue. In the meantime, refreshing the page should resolve the problem and display the correct data. We’ll provide an update once the issue is fully resolved.

2. 2026년 2월 22일 AM 10:36 UTCresolved

   This incident has been resolved.

1. 2026년 2월 11일 PM 1:10 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 11일 PM 1:10 UTCresolved

   This incident has been resolved.

1. 2026년 2월 4일 AM 11:45 UTCresolved

   This incident has been resolved.

1. 2026년 1월 27일 PM 4:58 UTCinvestigating

   We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * CSV and ETL exports The current delay is approximately 40 minutes. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.

2. 2026년 1월 27일 PM 4:58 UTCresolved

   This incident has been resolved.

1. 2026년 1월 21일 PM 5:35 UTCresolved

   Due to a bug introduced during recent maintenance, experiments that were in a Running state as of January 19 until January 21 17:45 UTC were unintentionally paused. The issue has been fixed, and all affected experiments have been unpaused and are running normally. Data for the affected period may be incomplete. No action is required. We are sorry for the inconvenience.

1. 2026년 1월 19일 AM 10:28 UTCinvestigating

   Due to a recent platform upgrade, the iOS mobile app is temporarily not functioning. An updated version will be released to the App Store, and users will need to update to the latest version. We’ll notify you when the update is available.

2. 2026년 1월 22일 AM 8:12 UTCresolved

   The updated app version in now available in the App Store: https://apps.apple.com/us/app/apphud-the-official-app/id1587154106

1. 2025년 11월 30일 PM 2:00 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 11월 30일 PM 2:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 30일 PM 2:11 UTCresolved

   This incident has been resolved.

1. 2025년 11월 24일 PM 4:46 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 11월 24일 PM 4:55 UTCresolved

   This incident has been resolved.

1. 2025년 11월 18일 PM 1:55 UTCinvestigating

   We experience partial API issues caused by major Cloudflare outage: https://www.cloudflarestatus.com/

2. 2025년 11월 18일 PM 2:24 UTCinvestigating

   Update: SDK seems to be working without any disruptions, since it's not using Cloudflare. Only Apphud dashboard is not accessible in certain countries

3. 2025년 11월 18일 PM 2:59 UTCinvestigating

   We are continuing to investigate this issue.

4. 2025년 11월 18일 PM 2:59 UTCresolved

   This incident has been resolved.

1. 2025년 7월 8일 PM 4:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 2025년 7월 8일 PM 4:03 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2025년 7월 8일 PM 4:03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 7월 8일 PM 4:19 UTCresolved

   This incident has been resolved.

1. 2025년 7월 1일 AM 7:31 UTCinvestigating

   We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks The current delay is approximately 1.5 hours. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.

2. 2025년 7월 1일 AM 8:58 UTCresolved

   This incident has been resolved.

1. 2025년 6월 24일 PM 12:02 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 6월 24일 PM 12:11 UTCinvestigating

   We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * Analytics data freshness * CSV and ETL exports The current delay is approximately 1–2 hours. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.

3. 2025년 6월 24일 PM 2:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 6월 25일 AM 9:15 UTCresolved

   This incident has been resolved.