Appspace 장애 기록

1. 2026년 7월 14일 AM 11:14 UTCinvestigating

   조사 — 7월 14, 00:45 CDT Public Cloud의 오류 및 느린 성능 보고서를 찾고 있습니다. 일부 장치는 컨텐츠를로드하지 못하고 일부 표시 또는 요청은 느리거나 시간이 될 수 있습니다. 우리는 곧 업데이트를 공유합니다.

2. 2026년 7월 14일 AM 11:15 UTCinvestigating

   이 문제를 조사하고 있습니다. 모니터링 - 7월 14, 02:40 CDT 우리는 원인을 발견하고 수정을 적용했습니다. 서비스는 복구하고 우리는 모든 것을 안정적으로 유지되도록 바싹보고있다.

3. 2026년 7월 14일 AM 11:15 UTCresolved

   해결 — 7월 14, 03:05 CDT 이 사건은 이제 해결되었습니다. Public Cloud 서비스는 정상적으로 작동합니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 1일 PM 1:41 UTCinvestigating

   We are currently investigating reports of users being unable to log in to public cloud servers, along with reports of slow performance. Some customers may experience authentication failures, timeouts, or degraded response times. We will update once we have identified the issue.

2. 2026년 7월 1일 PM 7:48 UTCmonitoring

   A fix has been deployed and we're seeing positive performance improvements.

3. 2026년 7월 7일 PM 5:37 UTCresolved

   This incident has been resolved.

1. 2026년 6월 9일 PM 1:06 UTCinvestigating

   Our team is currently investigating an issue with today's scheduled Weekly Release. Out of an abundance of caution, we are pausing the rollout until this is resolved. We appreciate your patience and will share updates here as they become available.

2. 2026년 6월 9일 PM 6:35 UTCidentified

   We have successfully identified the root cause of the issue have halted any further impact. While the issue is fully contained, implementing the full recovery and fix will take some additional time. We are actively working through the resolution steps and will provide our next update as soon as we have a clearer timeline for completion.

3. 2026년 7월 7일 PM 5:37 UTCresolved

   Weekly deploys have been pushed out and everything is now following the regular release schedules.

1. 2026년 5월 13일 PM 3:38 UTCinvestigating

   We are currently investigating an issue in our Public Cloud environment that is causing error when trying to view or create channels, registering new devices, and viewing devices and their previews.

2. 2026년 5월 13일 PM 4:10 UTCidentified

   The issue has been identified and our engineering team is currently working on a fix. We will continue to update as we have more information.

3. 2026년 5월 13일 PM 4:13 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 5월 13일 PM 7:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 5월 13일 PM 9:27 UTCresolved

   This incident has been resolved.

1. 2026년 4월 28일 PM 5:11 UTCinvestigating

   We are currently experiencing an outage affecting our public clouds. Some or all services may be unavailable or responding slowly. Our team is actively investigating.

2. 2026년 4월 28일 PM 7:05 UTCmonitoring

   We have implemented a fix and are continuing to monitor

3. 2026년 4월 29일 PM 1:27 UTCinvestigating

   We have noticed this issue reoccurring with intermittent login failures. We are continuing to investigate

4. 2026년 4월 29일 PM 4:10 UTCinvestigating

   We are still activity investigating this issue.

5. 2026년 4월 29일 PM 5:13 UTCmonitoring

   We have deployed a fix that has improved overall performance. Some slowness may still be observed, and our team continues to monitor and investigate.

6. 2026년 4월 30일 PM 3:01 UTCmonitoring

   Our team is continuing to implement fixes to address the ongoing performance issues. Some slowness may still be observed during this time.

7. 2026년 5월 1일 PM 2:14 UTCmonitoring

   We are continuing to work on resolving the ongoing performance issues. Some slowness may still be observed. We will share another update as soon as more progress has been made.

8. 2026년 5월 1일 PM 4:12 UTCidentified

   Our Engineering team is continuing to work to solve the underlying performance issue that is impacting Public Cloud. We will continue to provide updates and once we have an ETA for resolution, we will update accordingly.

9. 2026년 5월 1일 PM 5:19 UTCmonitoring

   The Public Cloud Platform performance is improving, and our Engineering team is continuing to work to further improve performance.

10. 2026년 5월 1일 PM 6:04 UTCmonitoring

    We are continuing to monitor for any further issues.

11. 2026년 5월 1일 PM 6:05 UTCmonitoring

    Performance has returned for Public Cloud. Both the Cloud Platform and Engineering team are monitoring to ensure performance continues.

12. 2026년 5월 5일 PM 2:44 UTCresolved

    The changes applied over the weekend have remained stable and performance is back to normal.

1. 2026년 4월 1일 PM 6:33 UTCinvestigating

   We are currently investigating reports of intermittent issues and slow performance within the Appspace platform. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available.

2. 2026년 4월 3일 PM 6:42 UTCmonitoring

   A fix has been implemented and we are monitoring improvements

3. 2026년 4월 6일 PM 9:09 UTCmonitoring

   After implementing the fix the Appspace platform is no longer experiencing degraded performance and is fully operational.

4. 2026년 4월 6일 PM 9:09 UTCresolved

   This incident has been resolved.

1. 2026년 3월 10일 PM 1:36 UTCinvestigating

   We are currently investigating reports of intermittent login failures and performance degradation affecting our Public Cloud environments.

2. 2026년 3월 10일 PM 6:40 UTCresolved

   The issue was identified and remediated. The Public Cloud environment is operational.

1. 2026년 1월 28일 PM 10:16 UTCinvestigating

   We are currently investigating an issue where some users may find the Preview and Public Cloud downloads page is not displaying the full list of available download packages.

2. 2026년 1월 29일 AM 1:24 UTCresolved

   This incident has been resolved.

1. 2026년 1월 6일 PM 4:21 UTCinvestigating

   We are currently investigating reports of degraded performance affecting some public cloud instances. The issue does not impact all environments. Our teams are actively working to assess the scope and restore normal performance as quickly as possible.

2. 2026년 1월 6일 PM 10:37 UTCmonitoring

   We have identified the issue and applied temporary remediation steps to restore service. Our engineers are actively working on a permanent solution. We will continue to monitor the situation closely and provide updates on our status page as new information becomes available.

3. 2026년 1월 6일 PM 10:42 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 1월 9일 PM 5:00 UTCresolved

   This incident has been resolved.

1. 2025년 12월 15일 PM 4:02 UTCinvestigating

   We are currently investigating reports of degraded performance affecting some private cloud instances. The issue does not impact all environments. Our teams are actively working to assess the scope and restore normal performance as quickly as possible.

2. 2025년 12월 15일 PM 7:50 UTCidentified

   We have identified a solution and working on rolling this out to the private cloud customers

3. 2025년 12월 15일 PM 8:28 UTCmonitoring

   A fix has been implemented

4. 2025년 12월 16일 AM 5:56 UTCresolved

   This incident has been resolved.

1. 2025년 11월 25일 PM 8:41 UTCinvestigating

   We're currently investigating reports that the Public Cloud Download Page is inaccessible. Users cannot access any app packages when trying to access the page or download resources.

2. 2025년 11월 25일 PM 8:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 25일 PM 9:03 UTCresolved

   This underlying issues has been Identified and resolved. App packages can be accessed and downloaded.

1. 2025년 10월 27일 PM 3:52 UTCinvestigating

   We are currently investigating reports of slow or failed login attempts impacting users on the Public Cloud environment. Affected users may experience delays during authentication or receive timeout errors when attempting to sign in.

2. 2025년 10월 27일 PM 4:18 UTCmonitoring

   The issue has been identified and a fix has been applied. We will continue to monitor to ensure platform stability.

3. 2025년 10월 27일 PM 9:32 UTCresolved

   The fix that was applied has resolved the issue.

1. 2025년 10월 14일 PM 2:12 UTCinvestigating

   We’re currently investigating reports of increased latency affecting some services hosted on the Public Cloud. Users may experience slower response times or brief delays when accessing certain parts of the platform. Our teams are actively monitoring the issue and working to identify the cause. We’ll provide an update as soon as more information becomes available.

2. 2025년 10월 14일 PM 6:29 UTCinvestigating

   The issue has been identified and mitigated. We will continue to monitor to ensure platform stability.

3. 2025년 10월 14일 PM 9:18 UTCresolved

   The issue affecting Public Cloud services has been fully resolved. Platform performance has returned to normal and all systems are operating as expected.

1. 2025년 10월 9일 PM 9:31 UTCinvestigating

   We are currently investigating an issue impacting the Appspace Public Cloud environment. Users may experience inability to access the platform, load content, or perform publishing actions.

2. 2025년 10월 9일 PM 11:03 UTCmonitoring

   We have identified and resolved the issue affecting service. Our team will continue to monitor the environment to ensure the resolution remains stable.

3. 2025년 10월 10일 AM 12:54 UTCresolved

   This incident has been resolved.

1. 2025년 9월 29일 PM 2:10 UTCresolved

   Public cloud is experiencing issues and the team is looking into the issue. This has been resolved and all functions should be handling as normal.

1. 2025년 9월 8일 PM 2:17 UTCinvestigating

   We are currently investigating errors while logging in to cloud.preview.appspace.com

2. 2025년 9월 8일 PM 4:13 UTCmonitoring

   We have implemented a fix and monitoring.

3. 2025년 9월 8일 PM 4:58 UTCresolved

   This incident has been resolved.

1. 2025년 9월 2일 PM 3:00 UTCinvestigating

   Some customers have experienced some slow logins, we are investigating the issue.

2. 2025년 9월 2일 PM 5:03 UTCmonitoring

   We have implemented a fix and things are acting as normal

3. 2025년 9월 2일 PM 6:51 UTCresolved

   This incident has been resolved.

1. 2025년 8월 28일 PM 3:36 UTCinvestigating

   We are seeing some loss of communication for devices showing loss of connection for public cloud customers. Currently investigating scale of impact and fix.

2. 2025년 8월 28일 PM 4:32 UTCidentified

   We have identified the issue and are applying a fix. We will update again once fix has been fully implemented.

3. 2025년 8월 28일 PM 5:02 UTCmonitoring

   The fix has been fully implemented and communication to devices has been restored. We will continue to monitor the situation to verify device communication status.

4. 2025년 8월 28일 PM 6:21 UTCresolved

   The fix has continued to hold, the issue is resolved.

1. 2025년 8월 21일 PM 5:33 UTCinvestigating

   We are currently investigation an issue where codes are sometimes not generating. Investigating and will provide updates when we have them.

2. 2025년 8월 22일 PM 3:10 UTCidentified

   We have identified a fix that significantly reduces the impact of the issue. Our development team is currently testing these changes to ensure they do not cause further disruption to the service.

3. 2025년 8월 26일 PM 4:02 UTCidentified

   We have implemented a fix and the system has remained stable.

4. 2025년 8월 26일 PM 4:02 UTCresolved

   This incident has been resolved.

1. 2025년 8월 14일 PM 9:48 UTCinvestigating

   We are currently investigating intermittent login failures affecting some users on all Public Cloud environments. Users may experience occasional errors or delays when attempting to log in. Our engineering team is actively working to identify the root cause and implement a fix. Further updates will be provided as they become available.

2. 2025년 8월 18일 PM 9:16 UTCresolved

   All login functionality has been verified as working as expected, and users should no longer experience errors or delays when accessing Public Cloud environments.