Better Uptime 장애 기록

The network issue causing this problem has been resolved.

We are currently experiencing an outage in our AWS Direct Connect forwarding infrastructure; this may introduce delays or failures to ingest data.

The infrastructure issue has been resolved.

We're currently experiencing an infrastructure issue that is impacting some customer queries in our Europe region.

We've resolved the Uptime performance degradations.

We're currently investigating some transient errors which are affecting the performance of our Uptime platform. We're very sorry for the inconvenience.

The attack has been successfully mitigated by our DDoS protection. Sincere apologies for the inconvenience. Need help? Let us know at hello@betterstack.com.

We're mitigating. Need help? Let us know at hello@betterstack.com

Bunny CDN resolved the issue. We apologize for the inconvenience.

Bunny CDN, one of our CDN providers, is experiencing a software bug on their UK-located PoP. We're in touch with them and the issue should be resolved within a few minutes. We apologize for the inconvenience. If you urgently need to use the dashboard, please, use a VPN to connect to any US location. Thank you.

The earlier delay affecting some sources in our US East cluster has been fully resolved. All data has now been processed and is visible in Live tail, with **no data loss**. If you have any questions, please contact us at **[hello@betterstack.com](mailto:hello@betterstack.com)**.

We’re currently seeing delayed data processing for some sources located in our US East cluster. The underlying root cause has been resolved; however, it may take some time for all historical data to fully appear in Live tail. Please note there's **no data loss** — all incoming data is ingested and will become visible as the system catches up. If you have any questions, feel free to reach out at **[hello@betterstack.com](mailto:hello@betterstack.com)**.

Query issues in eu-nbg-2 are now mostly resolved. The ingesting lag has also fully caught up around the same time, and data is being processed as expected. We’re continuing to monitor the cluster closely and are reviewing the ingesting pipeline to ensure everything is stable and performing normally. Thanks a lot for your patience and let us know at `hello@betterstack.com` if anything!

We’re currently seeing elevated query latency and temporary failures in our eu-nbg-2 cluster. Incoming data is being ingested, but processing might be delayed for some of the sources, and some queries might also fail or return incomplete results. Our engineering team is actively working on this and the backlog is already being reduced and we expect full recovery shortly. We’ll keep this page updated as soon as we have any more updates.

Cloudflare has mostly resolved the underlying routing issues related to their global outage, and their systems are now operating normally. With their network stabilized, the Better Stack UI and all related services are fully accessible again. Everything on our side is now running as expected, and we are no longer seeing elevated error rates or degraded performance. We’ll continue to monitor the situation, but no further impact is expected. If you have any questions or notice anything unusual, please feel free to reach out to us at hello@betterstack.com — we’re happy to help. Thank you for your patience throughout the incident. 🙏

The Better Stack UI is now mostly accessible again, and many users should be able to load the dashboard normally. Cloudflare’s global outage is still ongoing, and while their network has become more stable, intermittent routing issues may continue. This means you may still see occasional slow loading or elevated error rates as the situation fully recovers. We’re continuing to monitor the upstream incident and will share further updates as Cloudflare stabilizes their systems.

We’re currently experiencing an issue where the Better Stack UI is temporarily inaccessible. Our backend services, monitoring infrastructure, APIs, and alerting are fully operational — however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. All core functionality — checks, heartbeats, alerts, log ingestion, and metrics — continues to function normally in the background. Thank you for your patience. 🙏

We’ve resolved an issue that caused some custom status pages to fail to load or return timeout errors. The problem was related to certificate handling workflow, which temporarily prevented certain pages from obtaining or refreshing their SSL certificates. All affected pages are now loading normally again. Thank you very much for your patience and understanding. Please let us know at hello@betterstack.com if you'd have any further questions.

Following the earlier timeout issue, we’re seeing that a small subset of custom status pages did not fully recover after the initial fix at 2:15 PM UTC. Some of these pages are now encountering SSL-related errors, such as certificate validation failures or timeouts, due to an internal component not behaving correctly after the earlier disruption. We’re continuing to investigate and will share more updates as soon as we have them.

The timeout issues are now resolved. We apply mitigations around 2:15 PM UTC, and affected status pages begin responding normally again. Thanks a lot for your patience while we work through this.