Bettercloud 장애 기록

1. 2026년 9월 1일 PM 9:30 UTCinvestigating

   우리는 현재 BambooHR 통합의 제한된 수의 서스펜션에 결과 문제가 있습니다. 우리는 어떤 불편을 겪고 가능한 한 빨리 다른 업데이트를 제공 할 것입니다. 질문이 있으시면 [email protected]으로 문의하십시오

2. 2026년 9월 2일 PM 10:36 UTCresolved

   우리는 대나무 HR 통합의 제한된 수의 서스펜션에 결과된 문제점을 치료했습니다. 더 나은클라우드 사용자 자동화 내에서 Bamboo HR Integration을 활용한 고객에 대해 통합 센터를 확인하고 수동으로 다시 연결하여 도움말 센터 기사의 방향을 사용하세요. 우리는이 문제에 대해 불편을 끼쳐 드려 죄송합니다. 질문이 있으시면 [email protected]으로 지원 팀에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 5일 PM 8:14 UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026년 8월 5일 PM 10:28 UTCresolved

   The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. 2026년 5월 19일 PM 2:51 UTCinvestigating

   We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

2. 2026년 5월 19일 PM 10:30 UTCresolved

   We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

1. 2026년 5월 4일 PM 1:14 UTCinvestigating

   We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. 2026년 5월 4일 PM 4:30 UTCmonitoring

   We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 2026년 5월 4일 PM 6:47 UTCresolved

   We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

1. 2026년 5월 1일 PM 7:15 UTCinvestigating

   We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

2. 2026년 5월 2일 AM 12:16 UTCinvestigating

   We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

3. 2026년 5월 2일 AM 3:42 UTCresolved

   We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

1. 2026년 4월 30일 PM 9:32 UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

2. 2026년 4월 30일 PM 11:11 UTCresolved

   We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2026년 4월 24일 PM 9:11 UTCmonitoring

   We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 2026년 4월 27일 PM 1:38 UTCmonitoring

   We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

3. 2026년 4월 28일 PM 1:25 UTCresolved

   This incident has been resolved.

1. 2026년 4월 22일 PM 2:30 UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026년 4월 22일 PM 8:34 UTCresolved

   This incident has been resolved.

1. 2026년 4월 14일 PM 5:44 UTCidentified

   We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].

2. 2026년 4월 15일 PM 6:12 UTCmonitoring

   We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 2026년 4월 16일 PM 4:29 UTCresolved

   We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2026년 2월 19일 PM 3:49 UTCidentified

   Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026년 2월 19일 PM 6:55 UTCresolved

   This incident has been resolved.

1. 2026년 1월 5일 PM 9:54 UTCinvestigating

   We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 2026년 1월 5일 PM 10:27 UTCresolved

   We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2025년 12월 19일 PM 7:47 UTCinvestigating

   We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

2. 2025년 12월 19일 PM 10:52 UTCresolved

   This incident has been resolved.

1. 2025년 12월 4일 PM 3:47 UTCresolved

   Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

1. 2025년 11월 3일 PM 6:40 UTCidentified

   We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

2. 2025년 11월 4일 PM 10:04 UTCresolved

   This incident has been resolved.

1. 2025년 9월 26일 PM 4:29 UTCmonitoring

   Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.

2. 2025년 9월 26일 PM 6:32 UTCresolved

   This incident has been resolved.

1. 2025년 9월 4일 PM 2:06 UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

2. 2025년 9월 4일 PM 8:21 UTCmonitoring

   A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.

3. 2025년 9월 10일 PM 1:16 UTCresolved

   This incident has been resolved.

1. 2025년 7월 17일 PM 2:56 UTCinvestigating

   We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

2. 2025년 7월 17일 PM 4:37 UTCmonitoring

   The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.

3. 2025년 7월 17일 PM 6:30 UTCresolved

   This incident has been resolved.

1. 2025년 7월 2일 PM 4:21 UTCidentified

   The help center is currently unavailable due to an issue with our provider (https://help.bettercloud.com). Please use https://support.bettercloud.com/s/knowledge-search as a temporary workaround.

2. 2025년 7월 2일 PM 11:58 UTCresolved

   We have resolved the issue affecting our help center. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. 2025년 6월 16일 PM 6:36 UTCidentified

   We have identified an issue in BetterCloud and our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. 2025년 6월 16일 PM 11:03 UTCresolved

   We have resolved the issue preventing workflows from saving. We appreciate your patience! If you have any questions, please contact our Support Team by emailing [email protected].

1. 2025년 6월 12일 PM 6:23 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. 2025년 6월 12일 PM 7:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 12일 PM 8:05 UTCidentified

   After initial investigation, the scope of this issue may lead to users experiencing degraded performance across all BetterCloud products. We have identified the root cause of the issue to be: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4. If you have any questions, please contact Support: [email protected]

4. 2025년 6월 12일 PM 9:25 UTCresolved

   Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterCloud and should no longer experience performance issues. If you have any questions, please contact Support: [email protected]