Bigpicture 장애 기록

We are currently experiencing issues with webhooks (Jira events), which may result in a lack of data synchronization between Jira and BigPicture. Our team is actively working on resolving the problem. We will provide an update as soon as more information becomes available.

We are continuing to work on a fix for this issue.

Some Jira issues may not sync with BigPicture due to non-working webhooks. Workarounds:  • Task data issues → use Resynchronize from the menu  • Other issues → Clear cache ETA: 08 May (8.05)

Some Jira issues may not sync with BigPicture due to non-working webhooks. Workarounds: • Task data issues → use Resynchronize from the menu • Other issues → Clear cache ETA: 12 May (12.05)

We’re receiving 40% of webhooks and monitoring the rollout with Atlassian before moving to 100%.

We’re receiving 70% of webhooks and monitoring the rollout with Atlassian before moving to 100%.

We’re receiving 80% of webhooks and monitoring the rollout with Atlassian before moving to 100%.

We’re receiving 90% of webhooks and will gradually increment this further till 100%

We are now receiving all webhooks. We’re continuing to monitor the system closely to ensure everything is working as expected.

This incident has been resolved.

We are experiencing problems with BigGantt, some clients might not be able to access the application. We identified the problem and are working on the fix, stay tuned.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently performing database maintenance. During this window, the application will be unavailable. We are working to restore service as quickly as possible and appreciate your patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We have identified the issue and implemented a fix. Affected clients have been restored, and applications should be functioning normally. However, we are continuing to monitor the situation closely, as there may still be some lingering issues. If you are still experiencing any problems, please reach out to our support team. Thank you for your patience and understanding.

We are continuing to monitor for any further issues.

This incident has been resolved.

The application has experienced a partial outage in multiple locations. The downtimes were noted, and the services were restored globally at 4:25PM UTC.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are investigating unresponsiveness reports impacting users from the United States accessing our application. Our team is actively working to identify the root cause and restore standard functionality as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

There might be problems with the BigPicture, BigGantt, and BigTemplate applications.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating the issue. Cloud applications installations end up with failures. Root cause is not yet known.

We have identified the root cause of the problem and are preparing the fix.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We've identified a delay in our email delivery system - both in sending emails to our clients and in receiving emails from them by our Support. We're working hard to eliminate the delay. We are sorry for the inconvenience.

We've resolved the issue. All delayed emails have been successfully delivered. There are no further delays.

We are currently investigating this issue.

We have identified the issue and are currently waiting for a fix to be applied.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We're migrating jira.softwareplant.com to jira.bigpicture.one. During the migration it's highly possible that you won't be able to use Jira on jira.softwareplant.com

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're migrating wiki.softwareplant.com to wiki.bigpicture.one. During the migration you should be able to access the docs at wiki.bigpicture.one, but it's possible you'll experience some downtime

We are continuing to investigate this issue.

This incident has been resolved.