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    Billcom 장애 기록

    42 Billcom incidents · 2020년 1월 — official updates, affected components, duration and resolution details.

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    INC-1723 - Login and application disruption

    시작 2026년 4월 15일 오후 4:53 UTC · 0m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2026년 4월 15일 오후 4:53 UTCresolved

      Start Time: April 15, 2026 08:50 AM Pacific Time Zone End Time: April 15, 2026 09:23 AM Pacific Time Zone Description: Brief service disruption due to platform issues. Status: Resolved Please report any issues to BILL technical teams.

    INC-1644 - Intermittent login issues

    시작 2026년 3월 9일 오후 7:02 UTC · 1h 40m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2026년 3월 9일 오후 7:02 UTCidentified

      Start Time: March 09, 2026 10:54 AM Pacific Time Zone End Time: N/A Description: We are currently experiencing issues with users logging into our site. Status: We have identified the issue and are working to quickly resolve the issue.

    2. 2026년 3월 9일 오후 7:58 UTCmonitoring

      Start Time: March 09, 2026 10:54 AM Pacific Time Zone End Time: March 09, 2026 12:55 PM Pacific Time Zone Description: We are currently experiencing issues with users logging into our site. Status: The issue has been addressed. We are now monitoring the service.

    3. 2026년 3월 9일 오후 8:42 UTCresolved

      Start Time: March 09, 2026 10:54 AM Pacific Time Zone End Time: March 09, 2026 12:55 PM Pacific Time Zone Description: We are currently experiencing issues with users logging into our site. Status: We have seen no further occurrences of the issue. We are now closing this matter.

    INC-1492 - Application Unavailable

    시작 2025년 11월 18일 오후 2:02 UTC · 9h 17m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2025년 11월 18일 오후 2:02 UTCmonitoring

      Start Time: Nov 18, 2025 04:58 AM Pacific Time Zone End Time: Nov 18, 2025 5:55 AM Pacific Time Zone Description: Application was unavailable for usage for about an hour. Status: S1

    2. 2025년 11월 18일 오후 11:20 UTCresolved

      Start Time: Nov 18, 2025 04:58 AM Pacific Time Zone End Time: Nov 18, 2025 5:55 AM Pacific Time Zone Description: Application was unavailable for usage for about an hour. Status: The issue is now resolved. We appreciate your patience during this incident.

    INC-1241 Overview Page On International Receivables Accounts Unavailable

    시작 2025년 5월 31일 오전 6:26 UTC · 1h 4m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2025년 5월 31일 오전 6:26 UTCidentified

      Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: N/A Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.

    2. 2025년 5월 31일 오전 7:02 UTCmonitoring

      Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: May 30, 2025 11:59 PM Pacific Time Zone Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: The issue has been addressed. Our team will continue to monitor the status.

    3. 2025년 5월 31일 오전 7:30 UTCresolved

      Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: May 30, 2025 11:59 PM Pacific Time Zone Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: This incident has been completed. Your patience is appreciated.

    INC-868 - Service Disruption

    시작 2024년 11월 8일 오전 5:03 UTC · 12h 0m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2024년 11월 8일 오전 5:03 UTCmonitoring

      Start Time: Nov 07, 2024 7:37 PM Pacific Time Zone End Time: Nov 07, 2024 8:08 PM Pacific Time Zone Description: Users would have encountered a spinner on login or certain functions within the application between 7:37PM - 8:08PM Pacific Time Zone Status: Functionality has been restored. We are now monitoring the service.

    2. 2024년 11월 8일 오후 5:03 UTCresolved

      Start Time: Nov 07, 2024 7:37 PM Pacific Time Zone End Time: Nov 07, 2024 8:08 PM Pacific Time Zone Description: Users would have encountered a spinner on login or certain functions within the application between 7:37PM - 8:08PM Pacific Time Zone Status: The issue is now resolved. We appreciate your patience during this incident.

    INC-719 - Users seeing blank screen on login

    시작 2024년 5월 20일 오후 1:55 UTC · 4h 20m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2024년 5월 20일 오후 1:55 UTCinvestigating

      Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: N/A Description: Users attempting to access the application may see a blank screen Status: The team is inquiring about users experiencing difficulty logging into our site.

    2. 2024년 5월 20일 오후 2:17 UTCmonitoring

      Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: May 20, 2024 07:13 AM Pacific Time Zone Description: Users attempting to access the application may see a blank screen Status: Issue has been addressed. Our team will continue to monitor the status.

    3. 2024년 5월 20일 오후 6:15 UTCresolved

      Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: May 20, 2024 07:13 AM Pacific Time Zone Description: Users attempting to access the application may see a blank screen Status: We have seen no further occurrences of the issue. We are now closing this matter.

    Incident 363 - Intermittent issues with loading and slowness

    시작 2023년 9월 5일 오후 11:52 UTC · 1d 23h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2023년 9월 5일 오후 11:52 UTCinvestigating

      Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: N/A Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: We are aware of a service disruption. Our teams are working to identify the cause and implement a solution.

    2. 2023년 9월 6일 오전 2:39 UTCmonitoring

      Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: September 05, 2023 05:20 PM Pacific Time Zone Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: Functionality has been restored. We are now monitoring the service.

    3. 2023년 9월 7일 오후 11:36 UTCresolved

      Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: September 05, 2023 05:20 PM Pacific Time Zone (Note this fix can take up to 48 hours to propagate to all ISPs) Description: Intermittent network issues causing issues with loading and slowness. Status: We have seen no further occurrences of the issue. We are now closing this matter.

    SRE-11362 - Users may encounter spinner when accessing login page

    시작 2023년 7월 19일 오전 6:22 UTC · 12h 44m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2023년 7월 19일 오전 6:22 UTCinvestigating

      Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: N/A Description: Login page fails to load with spinner Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.

    2. 2023년 7월 19일 오전 7:43 UTCmonitoring

      Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: July 18, 2023 12:27 AM Pacific Time Zone Description: Login page fails to load with spinner Status: A solution has been implemented. We are currently monitoring the situation.

    3. 2023년 7월 19일 오후 7:06 UTCresolved

      Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: July 18, 2023 12:27 AM Pacific Time Zone Description: Login page fails to load with spinner Status: We have seen no further occurrences of the issue. We are now closing this matter.

    INFRA-12311 - Intermittent login slowness into application

    시작 2023년 5월 18일 오후 9:57 UTC · 17h 33m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2023년 5월 18일 오후 9:57 UTCmonitoring

      Start Time: May 18, 2023 12:45 PM Pacific Time Zone End Time: May 18, 2023 1:48 PM Pacific Time Zone Description: Intermittent delay when users are logging into application Status: Functionality has been restored. We are now monitoring the service.

    2. 2023년 5월 19일 오후 3:30 UTCresolved

      Start Time: May 18, 2023 12:45 PM Pacific Time Zone End Time: May 18, 2023 1:48 PM Pacific Time Zone Description: Intermittent delay when users are logging into application Status: We have seen no further occurrences of the issue. We are now closing this matter.

    TECHOPS-59568 - BILL front page can fail to load

    시작 2022년 12월 9일 오후 8:21 UTC · 6h 38m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2022년 12월 9일 오후 8:21 UTCidentified

      Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: N/A Description: BILL landing page fails to load Status: The issue has been identified. We are working on a resolution. As a workaround users can login via https://login.us.bill.com

    2. 2022년 12월 9일 오후 8:57 UTCmonitoring

      Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: December 9, 2022 12:31 PM Pacific Time Zone Description: BILL landing page fails to load Status: Functionality has been restored. We are now monitoring the service.

    3. 2022년 12월 10일 오전 2:59 UTCresolved

      Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: December 9, 2022 12:31 PM Pacific Time Zone Description: BILL landing page fails to load Status: We have seen no further occurrences of the issue. We are now closing this matter.

    SRE-7816 - Increase in service load affecting Multi Factor Authentication

    시작 2022년 9월 28일 오후 5:25 UTC · 1d 1h

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Multi-Factor Authentication
    1. 2022년 9월 28일 오후 5:25 UTCinvestigating

      Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: N/A Description: Increase in service load affecting Multi Factor Authentication Status: Our team is currently investigating and working to quickly resolve an issue.

    2. 2022년 9월 28일 오후 5:57 UTCidentified

      Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: N/A Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: The cause of the issue has been identified and we are actively working on a resolution.

    3. 2022년 9월 28일 오후 9:41 UTCmonitoring

      Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: September 28, 2022 2:10 PM Pacific Time Zone Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: Functionality has been restored. We are now monitoring the service.

    4. 2022년 9월 29일 오후 6:54 UTCresolved

      Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: September 28, 2022 2:10 PM Pacific Time Zone Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: The issue is now resolved. We appreciate your patience during this incident.

    TECHOPS-58927 - Intermittent issues with loading and slowness

    시작 2022년 8월 30일 오후 11:04 UTC · 16h 48m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2022년 8월 30일 오후 11:04 UTCmonitoring

      Start Time: August 30, 2022 03:05 PM Pacific Time Zone End Time: August 30, 2022 03:16 PM Pacific Time Zone Description: Some users were experiencing failures or slowness loading pages. Status: Functionality has been restored. We are now monitoring the service.

    2. 2022년 8월 31일 오후 3:52 UTCresolved

      Start Time: August 30, 2022 03:05 PM Pacific Time Zone End Time: August 30, 2022 03:16 PM Pacific Time Zone Description: Some users were experiencing failures or slowness loading pages. Status: The issue is now resolved. We appreciate your patience during this incident.

    PNEO-44682 - Some users unable to receive verification code

    시작 2022년 8월 24일 오후 6:24 UTC · 1d 1h

    Pending
    영향을 받은 구성 요소
    Multi-Factor Authentication
    1. 2022년 8월 24일 오후 6:24 UTCmonitoring

      Start Time: Aug 24, 2022 10:21 AM Pacific Time Zone End Time: Aug 24, 2022 10:40 AM Pacific Time Zone Description: Users are not receiving verification code upon logging in Status: Functionality has been restored. We are now monitoring the service.

    2. 2022년 8월 25일 오후 7:37 UTCresolved

      Start Time: Aug 24, 2022 10:21 AM Pacific Time Zone End Time: Aug 24, 2022 10:40 AM Pacific Time Zone Description: Users are not receiving verification code upon logging in Status: We have seen no further occurrences of the issue. We are now closing this matter.

    SRE-4530 - Site slowness

    시작 2022년 4월 4일 오후 6:18 UTC · 23h 31m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2022년 4월 4일 오후 6:18 UTCinvestigating

      Start Time: April 4, 2022 9:45 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Our team is currently investigating and working to quickly resolve the issue. We apologize for the inconvenience.

    2. 2022년 4월 4일 오후 7:34 UTCmonitoring

      Start Time: April 4, 2022 9:45 AM Pacific Time Zone End Time: April 4, 2022 11:22 AM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Functionality has been restored. We are now monitoring the service.

    3. 2022년 4월 5일 오후 5:49 UTCresolved

      Start Time: April 4, 2022 9:45 AM Pacific Time Zone End Time: April 4, 2022 11:22 AM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: The issue is now resolved. We appreciate your patience during this incident.

    SRE-3971 - Main Bill.com Landing Page Not Loading

    시작 2022년 3월 2일 오후 2:46 UTC · 7h 45m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2022년 3월 2일 오후 2:46 UTCinvestigating

      Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: N/A Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We are investigating the cause of this issue.

    2. 2022년 3월 2일 오후 3:13 UTCmonitoring

      Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: Mar 2, 2022 7:10 AM Pacific Time Zone Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We have restored access to the main Bill.com landing page. We are monitoring the situation for further occurrences.

    3. 2022년 3월 2일 오후 10:31 UTCresolved

      Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: Mar 2, 2022 7:10 AM Pacific Time Zone Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We have resolved the issue and implemented the solution. Thank you for your patience.

    SRE-3759 - Account access unavailable for a subset of users

    시작 2022년 2월 22일 오후 10:06 UTC · 3h 14m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2022년 2월 22일 오후 10:06 UTCinvestigating

      Start Time: February 22, 2022 1:50 PM Pacific Time Zone End Time: N/A Description: Subset of users are unable to access the Bill.com application. Status: We are investigating the issue.

    2. 2022년 2월 22일 오후 10:17 UTCmonitoring

      Start Time: February 22, 2022 1:40 PM Pacific Time Zone (amended) End Time: February 22, 2022 2:05 PM Pacific Time Zone Description: Subset of users are unable to access the Bill.com application. Status: We have resolved the issue and will continue to monitor the system.

    3. 2022년 2월 23일 오전 1:20 UTCresolved

      Start Time: February 22, 2022 1:40 PM Pacific Time Zone (amended) End Time: February 22, 2022 2:05 PM Pacific Time Zone Description: Subset of users are unable to access the Bill.com application. Status: This incident has been completed. Your patience is appreciated.

    SRE-2731 - Application and Support connectivity issues

    시작 2021년 12월 15일 오후 4:39 UTC · 0m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2021년 12월 15일 오후 4:39 UTCresolved

      Start Time: Dec 15, 2021 7:36 AM Pacific Time Zone End Time: Dec 15, 2021 8:01 AM Pacific Time Zone Description: Some users may experience connectivity issues along with delays in contacting Customer Support. Status: Functionality has been restored. We are now monitoring the service.

    INFRA-849 - Site Slowness

    시작 2021년 11월 8일 오후 7:03 UTC · 1d 3h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2021년 11월 8일 오후 7:03 UTCinvestigating

      Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Our team is currently investigating and working to quickly resolve the issue. We apologize for the inconvenience.

    2. 2021년 11월 9일 오전 12:09 UTCidentified

      Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: User impact has been mitigated and we are currently working on the resolution for this issue.

    3. 2021년 11월 9일 오전 7:46 UTCmonitoring

      Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: Nov 08, 2021 12:03 PM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Issue has been addressed. Our team will continue to monitor the status.

    4. 2021년 11월 9일 오후 10:24 UTCresolved

      Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: Nov 08, 2021 12:03 PM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: The issue is now resolved. We appreciate your patience during this incident.

    TECHOPS-55362 - Site unavailable for some users

    시작 2021년 10월 20일 오전 1:41 UTC · 19h 52m

    Pending
    영향을 받은 구성 요소
    BILL Platform
    1. 2021년 10월 20일 오전 1:41 UTCmonitoring

      Start Time: Oct 19, 2021 5:34 PM Pacific Time Zone End Time: Oc 19, 2021 6:08 PM Pacific Time Zone Description: Site would not load for some users after login. Status: Functionality has been restored. We are now monitoring the service.

    2. 2021년 10월 20일 오후 9:33 UTCresolved

      Start Time: Oct 19, 2021 5:34 PM Pacific Time Zone End Time: Oc 19, 2021 6:08 PM Pacific Time Zone Description: Site would not load for some users after login. Status: We have seen no further occurrences of the issue. We are now closing this matter.

    TECHOPS-52594 - Site briefly unavailable

    시작 2021년 8월 5일 오후 6:48 UTC · 4h 15m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    BILL Platform
    1. 2021년 8월 5일 오후 6:48 UTCmonitoring

      Start Time: Aug 5, 2021 11:21 AM Pacific Time Zone End Time: Aug 5, 2021 11:24 AM Pacific Time Zone Description: Site was briefly unavailable for some connections. Status: Application has recovered and we are monitoring the situation.

    2. 2021년 8월 5일 오후 11:03 UTCresolved

      Start Time: Aug 5, 2021 11:21 AM Pacific Time Zone End Time: Aug 5, 2021 11:24 AM Pacific Time Zone Description: Site was briefly unavailable for some connections. Status: We have resolved the issue.