Bonusly 장애 기록

1. 2026년 10월 26일 오후 7:11 UTCinvestigating

   우리는 몇 가지 보상 면제에 영향을 미치는 문제로 찾고 있습니다. 보상에 대한 최근 적격 포인트가 있다면, 귀하의 계정에서 "공유"로 표시됩니다. 우리의 팀은 적극적으로 투자하고, 우리는 우리가 더 알고 있기 때문에 여기에서 업데이트를 게시 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 30일 오후 8:36 UTCidentified

   우리는 우리의 보상 시스템을 가진 문제를 확인했습니다. 우리는 지금 수정에서 일하고 있습니다.

2. 2026년 9월 30일 오후 9:01 UTCmonitoring

   Ok, 우리는 솔루션을 구현하고 이제 모든 보상을 보장하기 위해 모니터링이 원활하게 이동합니다.

3. 2026년 9월 30일 오후 9:08 UTCmonitoring

   우리는 이제 모든 실패 보상을 통해 밀어 작업하고 있습니다. 2시간이 걸릴 것으로 예상됩니다.

4. 2026년 9월 30일 오후 10:04 UTCresolved

   Ok, 모든 실패 보상은 재처리되었습니다. 우리는 가고, 체계는 nominally 작동하기 위하여 좋습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 7일 오후 1:01 UTCinvestigating

   We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.

2. 2026년 4월 7일 오후 3:57 UTCinvestigating

   We identified a slow query in our rewards infrastructure and implemented a query improvement to resolve.

3. 2026년 4월 7일 오후 4:01 UTCresolved

   This incident has been resolved.

1. 2026년 3월 6일 오후 5:16 UTCinvestigating

   We are currently investigating reports of slowness impacting the activity feeds on the Bonusly homepage. Please monitor this thread for updates.

2. 2026년 3월 6일 오후 5:34 UTCmonitoring

   Performance has stabilized - Our teams will continue to monitor.

3. 2026년 3월 6일 오후 11:49 UTCresolved

   Monitoring the situation confirms performance is nominal. Thanks for your patience!

1. 2026년 3월 2일 오후 5:22 UTCinvestigating

   We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating

2. 2026년 3월 2일 오후 6:07 UTCidentified

   One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.

3. 2026년 3월 2일 오후 6:22 UTCmonitoring

   Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.

4. 2026년 3월 2일 오후 6:45 UTCresolved

   We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!

1. 2026년 1월 30일 오후 3:11 UTCinvestigating

   We're seeing our web app take longer to load than normal. We've noticed cyclical spikes on our DB cluster CPU and are investigating root cause.

2. 2026년 1월 30일 오후 4:02 UTCidentified

   Ok, we've identified the issue as a cluster capacity issue, which is resolvable with scaling. Stay tuned.

3. 2026년 1월 30일 오후 4:08 UTCmonitoring

   Telemetry across our system indicates nominal performance. We'll monitor the situation to ensure that continues.

4. 2026년 1월 30일 오후 5:51 UTCresolved

   Performance continues to be nominal after several hours of monitoring, and we're marking this incident as resolved.

1. 2026년 1월 9일 오후 8:05 UTCinvestigating

   Bonusly’s support messaging system, Intercom, is currently experiencing a widespread issue. Some users may be unable to access the Bonusly Support menu from their dashboard or communicate with the Bonusly Support team. We are actively monitoring the situation and will share updates as they become available.

2. 2026년 1월 9일 오후 9:25 UTCresolved

   Our partners have resolved the issue.

1. 2025년 12월 24일 오전 1:43 UTCinvestigating

   We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.

2. 2025년 12월 24일 오전 1:48 UTCidentified

   We think we identified the issue and are deploying a hotfix. Stay tuned.

3. 2025년 12월 24일 오전 2:19 UTCidentified

   Ok, we've confirmed our fix is working and are rolling it out to our servers now. ETA is 30 minutes.

4. 2025년 12월 24일 오전 2:40 UTCidentified

   The fix is still rolling out. In the interim, root cause was an upgrade to our net-http library. That upgrade removed a default header, "application/x-www-form-urlencoded," from http requests our code issues to Cloudflare. The Cloudflare Turnstile API, which we use in conjunction with Captcha, expects this header to be present, and started rejecting our requests as a result.

5. 2025년 12월 24일 오전 2:56 UTCresolved

   Our fix is now deployed and we're seeing normal volume of successful username/password logins.

1. 2025년 12월 19일 오후 4:06 UTCidentified

   Bonusly is currently experiencing minor performance issues that may result in longer-than-normal load times. Our teams have identified the cause and are implementing a fix.

2. 2025년 12월 19일 오후 4:38 UTCmonitoring

   A fix has been implemented and performance is returning to normal. We will continue to monitor and provide another update soon.

3. 2025년 12월 19일 오후 4:46 UTCresolved

   This is now resolved

1. 2025년 11월 21일 오후 8:38 UTCinvestigating

   We are currently investigating an issue some users are having when attempting to access the Rewards Catalog. We will provide updates as soon as they become available.

2. 2025년 11월 21일 오후 8:47 UTCresolved

   This issue has been resolved, Rewards are now accessible.

1. 2025년 11월 18일 오후 1:41 UTCmonitoring

   Bonusly is currently experiencing intermittent availability issues due to the CloudFare outage causing widespread issues today. We are actively monitoring the situation and will provide updates here.

2. 2025년 11월 18일 오후 3:03 UTCmonitoring

   The global Cloudflare outage has been resolved, and users are now able to access Bonusly normally. We will continue to monitor the situation closely.

3. 2025년 11월 18일 오후 9:02 UTCresolved

   Service continues to operate as normal. This issue with Cloudfare is now resolved.

1. 2025년 11월 3일 오후 7:02 UTCresolved

   We experienced a temporary performance issue due to an unexpected spike in background job processing. Our engineering team quickly scaled system resources and restored normal performance within minutes. All services are now fully operational and we’re implementing safeguards to prevent a recurrence.

1. 2025년 10월 20일 오후 2:45 UTCmonitoring

   We’re closely monitoring the current Amazon AWS service disruptions. While several partners are affected, the Bonusly core platform remains operational with only a minor impact on performance. We’ll continue to monitor this situation and will post updates as they become available.

2. 2025년 10월 21일 오전 1:19 UTCresolved

   All services using AWS have been restored. The issue is now resolved.

1. 2025년 9월 24일 오후 6:31 UTCinvestigating

   We are investigating an issue some users have reported where the login screen does not respond after entering their password. Users who are already signed in can navigate without issue. We will provide updates as soon as they become available.

2. 2025년 9월 24일 오후 7:16 UTCinvestigating

   This issue is now resolved.

3. 2025년 9월 24일 오후 7:16 UTCresolved

   This incident has been resolved.

1. 2025년 6월 10일 오후 11:24 UTCmonitoring

   Our hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally. We are currently monitoring to ensure stable service remains.

2. 2025년 6월 11일 오후 1:54 UTCresolved

   Service Remains stable. This incident is now closed.

1. 2025년 6월 10일 오후 1:13 UTCinvestigating

   Our third-party vendor, Heroku, is experiencing service issues that are affecting the Bonusly Platform. We have escalated this issue to this team and await service restoration updates. We will post updates here when available.

2. 2025년 6월 10일 오후 2:51 UTCidentified

   Our third-party vendor, Heroku, is experiencing global service issues that are affecting thousands of platforms, including the Bonusly Platform. Heroku continues to investigate and Bonusly will continue monitoring this situation to provide updates as they become available.

3. 2025년 6월 10일 오후 9:05 UTCidentified

   Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.

4. 2025년 6월 10일 오후 10:57 UTCresolved

   Our hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally.

1. 2025년 5월 5일 오후 5:58 UTCinvestigating

   We are currently investigating an error users are receiving when selecting on categories within the Rewards page. This is a top priority for us. Please subscribe to this page for future updates. Bonusly Support

2. 2025년 5월 5일 오후 6:18 UTCresolved

   This incident has been resolved.

1. 2025년 4월 14일 오후 7:42 UTCinvestigating

   Our teams are actively working to resolve a performance issue with the Participation and Recognition Analytics pages. Please monitor this page for updates as they become available.

2. 2025년 4월 14일 오후 7:52 UTCresolved

   This issue is now resolved.

1. 2025년 4월 2일 오후 1:57 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 4월 2일 오후 2:34 UTCresolved

   This incident has been resolved.

1. 2025년 3월 28일 오후 6:09 UTCinvestigating

   Engineering has been notified and is currently investigating the issue.

2. 2025년 3월 28일 오후 6:19 UTCidentified

   The issue has been identified and a fix is currently being implemented.

3. 2025년 3월 28일 오후 6:45 UTCmonitoring

   A fix has been implemented and the team is monitoring results

4. 2025년 3월 28일 오후 7:23 UTCresolved

   The fix has been live and monitored and we are no longer seeing errors.