Brainpop 장애 기록

1. 2026년 7월 20일 PM 6:10 UTCinvestigating

   우리는 오늘 몇몇 계정 및 학생 활동 관련 기능에 영향을 미치는 데이터베이스 성능 문제점을 발견했습니다. 일부 사용자는 계정 생성, 계정 상태, 또는 저장 / 동기화 활동 및 진행으로 오류 또는 지연을 경험할 수 있습니다. 우리는 지금 수정을 적용하고있다. 이 창에서 (약 1 시간), 저축 또는 동기화 학생 활동을 포함하는 몇몇 특징은 일시적으로 또는 사용할 수 없습니다. 대부분의 사이트 기능은 정상 유지될 것으로 예상됩니다. 수정이 완료되면 업데이트가 표시됩니다.

2. 2026년 7월 20일 PM 8:49 UTCresolved

   수정이 적용되었습니다. 계정 생성, 계정 상태 및 활동 저장 / 동기화가 정상적으로 작동한다는 것을 확인했습니다. 모든 영향을받는 기능은 정상으로 돌아갑니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 18일 PM 1:01 UTCinvestigating

   this is a test

2. 2026년 5월 18일 PM 1:02 UTCresolved

   test complete

1. 2026년 5월 12일 PM 3:56 UTCinvestigating

   We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

2. 2026년 5월 12일 PM 6:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 12일 PM 6:14 UTCresolved

   We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

1. 2026년 5월 12일 PM 2:12 UTCinvestigating

   We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

2. 2026년 5월 12일 PM 2:50 UTCinvestigating

   We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

3. 2026년 5월 12일 PM 3:04 UTCresolved

   BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

1. 2026년 4월 15일 PM 5:51 UTCinvestigating

   We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

2. 2026년 4월 15일 PM 6:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 4월 15일 PM 6:10 UTCresolved

   The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

1. 2025년 10월 20일 PM 1:44 UTCinvestigating

   We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

2. 2025년 10월 20일 PM 1:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 20일 PM 7:36 UTCmonitoring

   As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

4. 2025년 10월 20일 PM 8:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 10월 20일 PM 11:45 UTCresolved

   As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

1. 2025년 3월 10일 PM 1:35 UTCinvestigating

   Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

2. 2025년 3월 10일 PM 1:36 UTCinvestigating

   We will provide updates as we work toward a resolution.

3. 2025년 3월 10일 PM 2:55 UTCinvestigating

   We are continuing to investigate this issue.

4. 2025년 3월 10일 PM 3:55 UTCresolved

   Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

1. 2024년 7월 2일 PM 12:55 UTCinvestigating

   Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

2. 2024년 7월 2일 PM 2:25 UTCinvestigating

   We are continuing to investigate this issue with our provider.

3. 2024년 7월 2일 PM 4:30 UTCidentified

   A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

4. 2024년 7월 2일 PM 5:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2024년 7월 2일 PM 5:29 UTCresolved

   This incident has been resolved.

1. 2024년 5월 20일 PM 3:21 UTCinvestigating

   We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

2. 2024년 5월 20일 PM 5:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 5월 20일 PM 6:02 UTCresolved

   This incident has been resolved.

1. 2024년 1월 11일 PM 9:25 UTCinvestigating

   Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

2. 2024년 1월 11일 PM 10:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 1월 12일 PM 3:36 UTCresolved

   This incident has been resolved.

1. 2023년 8월 17일 PM 2:14 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2023년 8월 17일 PM 2:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 8월 17일 PM 2:46 UTCresolved

   This incident has been resolved.

1. 2022년 11월 28일 PM 2:42 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2022년 11월 28일 PM 3:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2022년 11월 28일 PM 4:01 UTCresolved

   This incident has been resolved.

1. 2021년 8월 1일 AM 12:00 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

2. 2021년 8월 1일 AM 12:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2021년 8월 1일 AM 12:06 UTCresolved

   This incident has been resolved.

1. 2021년 7월 19일 PM 7:54 UTCinvestigating

   We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

2. 2021년 7월 19일 PM 8:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2021년 7월 19일 PM 8:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2021년 7월 19일 PM 9:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2021년 7월 19일 PM 9:25 UTCresolved

   This incident has been resolved.

1. 2021년 1월 12일 PM 7:01 UTCidentified

   Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2021년 1월 12일 PM 7:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2021년 1월 12일 PM 7:29 UTCresolved

   This incident has been resolved.

1. 2020년 12월 4일 PM 7:16 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2020년 12월 4일 PM 8:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2020년 12월 4일 PM 10:23 UTCresolved

   This incident has been resolved.

1. 2020년 11월 19일 PM 6:21 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2020년 11월 19일 PM 6:38 UTCmonitoring

   Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

3. 2020년 11월 19일 PM 7:16 UTCresolved

   This incident has been resolved.

1. 2020년 10월 9일 AM 11:41 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2020년 10월 9일 PM 12:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2020년 10월 9일 PM 1:54 UTCidentified

   Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

4. 2020년 10월 9일 PM 3:14 UTCidentified

   We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

5. 2020년 10월 9일 PM 5:01 UTCidentified

   We are continuing to work on a fix for this issue.

6. 2020년 10월 9일 PM 5:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2020년 10월 9일 PM 5:49 UTCmonitoring

   We are continuing to monitor for any further issues, but site service has been restored.

8. 2020년 10월 9일 PM 6:10 UTCresolved

   This incident has been resolved.

1. 2020년 10월 1일 PM 8:07 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 2020년 10월 1일 PM 8:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 2020년 10월 1일 PM 8:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2020년 10월 1일 PM 11:58 UTCresolved

   This incident has been resolved.

1. 2020년 9월 2일 PM 7:33 UTCinvestigating

   Some users may be experiencing connection failed errors, or other issues loading parts of our sites.

2. 2020년 9월 2일 PM 8:21 UTCidentified

   We have identified network related issues with our provider, and have mitigated the issues while we work on a resolution. Dynamic content on the sites should now be loading as expected.

3. 2020년 9월 2일 PM 8:36 UTCresolved

   This incident has been resolved.