Breadcrumb 장애 기록

1. 2026년 10월 22일 오후 5:10 UTCidentified

   다음과 같은 기능에 영향을 미치는 부분적인 결과가 있습니다. * 예약 * 매직 쿼드런트 * 고객의 마음에 드는 반복 우리는 원인을 확인하고 해결하는 과정에서 있습니다.

2. 2026년 10월 23일 오후 5:12 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 21일 오후 4:52 UTCmonitoring

   We have implemented key fixes to address potential security risks related to PHP vulnerabilities. Our engineering team is closely monitoring system health and will share additional updates as necessary.

2. 2026년 10월 21일 오후 5:07 UTCresolved

   This incident has been resolved.

1. 2026년 10월 13일 오후 7:29 UTCinvestigating

   우리는 현재 HQ Reporting Access, Workforce 통합 성능 및 온라인 주문 (OLO) 서비스를 포함한 여러 도구에 영향을 미치는 서비스 중단을 조사하고 있습니다. 우리의 엔지니어링 팀은 모든 영향 분야에 걸쳐 전체 기능을 복원하는 데 적극적으로 노력하고 있습니다.

2. 2026년 10월 13일 오후 8:54 UTCmonitoring

   해결은 배포되었으며 엔지니어링 팀은 전체 안정성을 보장하기 위해 시스템 성능을 적극적으로 모니터링하고 있습니다. 우리는 일단 우리가 문제점을 완전히 해결한 후에 또 다른 갱신을 제공할 것입니다.

3. 2026년 10월 13일 오후 10:49 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 13일 오후 1:43 UTCinvestigating

   우리는 현재 HQ Reporting Access, Workforce 통합 성능 및 온라인 주문 (OLO) 서비스를 포함한 여러 도구에 영향을 미치는 서비스 중단을 조사하고 있습니다. 우리의 엔지니어링 팀은 모든 영향 분야에 걸쳐 전체 기능을 복원하는 데 적극적으로 노력하고 있습니다.

2. 2026년 10월 13일 오후 2:05 UTCmonitoring

   수정이 배포되었으며 엔지니어링 팀은 전체 안정성을 보장하기 위해 시스템 성능을 적극적으로 모니터링하고 있습니다. 우리는 일단 우리가 문제점을 완전히 해결한 후에 또 다른 갱신을 제공할 것입니다.

3. 2026년 10월 13일 오후 4:37 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 19일 오후 6:10 UTCinvestigating

   Upserve Engineering 팀은 온라인 주문 오류에서 증가하는 문제를 발견했습니다. 우리의 팀은 원인을 조사하고 더 많은 정보를 한 번 업데이트 할 것입니다.

2. 2026년 8월 19일 오후 7:15 UTCresolved

   Upserve Engineering 팀은 온라인 주문 오류의 증가를 일으키는 문제를 해결했습니다. 온라인 주문에 문제가 발생하면 지원에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 23일 오후 7:11 UTCinvestigating

   Upserve 기술설계 팀은 보고와 조사를 편집하기 위하여 관능을 포함하여 Upserve Inventory에 영향을 미치는 문제점의 인식입니다. 수정은 진행 중이며 고객은 다음 몇 시간 동안 복구를 시작해야합니다. 그때까지, 고객은 degraded 성과를 경험할지도 모릅니다. 우리는 문제가 완전히 해결되면 또 다른 업데이트를 게시합니다.

2. 2026년 7월 24일 오후 9:38 UTCresolved

   우리는이 사건이 해결 될 것이라고 믿고, Upserve Inventory 시스템은이 시간에 일반적으로 일하기 위해. 그러나, 사건의 뿌리 원인은 영향 받은 기간 도중 몇몇 고객을 위한 자료 그리고 누락된 구입 순서 갱신에서 유래했습니다. 우리는 고객이 7 월 14 일부터 수령 한 주문에 대한 교차 설정 공급 업체를 제공하거나 배치하는 것이 좋습니다. 우리는 또한 신선한 계산을 수행하는 것이 좋습니다. 이 단계를 완료 한 후 Discrepancies를 계속 경험하는 경우, 예상 업데이트 및 지원 문서의 대략적인 날짜와 시간을 포함하여 관련 세부 사항과 함께 지원 팀을 접촉하십시오 (서류 또는 스크린 샷과 같은), 그래서 우리는 더 조사 할 수 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 21일 오후 9:00 UTCinvestigating

   Upserve 기술설계 팀은 보고와 조사를 편집하기 위하여 관능을 포함하여 Upserve Inventory에 영향을 미치는 문제점의 인식입니다. 수정은 진행 중이며 고객은 다음 몇 시간 동안 복구를 시작해야합니다. 그때까지, 고객은 degraded 성과를 경험할지도 모릅니다. 우리는 문제가 완전히 해결되면 또 다른 업데이트를 게시합니다.

2. 2026년 7월 21일 오후 9:02 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 7월 21일 오후 11:14 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 22일 오후 10:10 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2025년 10월 20일 오후 2:41 UTCidentified

   We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

2. 2025년 10월 20일 오후 11:23 UTCmonitoring

   Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

3. 2025년 10월 21일 오전 2:06 UTCresolved

   This incident has been resolved.

1. 2025년 6월 12일 오후 7:13 UTCinvestigating

   We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.

2. 2025년 6월 12일 오후 7:42 UTCmonitoring

   Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.

3. 2025년 6월 12일 오후 9:40 UTCmonitoring

   Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.

4. 2025년 6월 12일 오후 11:17 UTCresolved

   This incident has been resolved.

1. 2025년 5월 27일 오후 2:10 UTCidentified

   The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.

2. 2025년 5월 27일 오후 4:43 UTCresolved

   This incident has been resolved.

1. 2025년 4월 29일 오후 8:41 UTCidentified

   Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

2. 2025년 4월 29일 오후 11:29 UTCmonitoring

   Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.

3. 2025년 4월 29일 오후 11:56 UTCresolved

   Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.

1. 2025년 1월 29일 오후 6:01 UTCmonitoring

   The U-Series team is aware of an issue affecting performance for Online Ordering customers. We are actively investigating and will provide an update as soon as we have more information."

2. 2025년 1월 29일 오후 8:03 UTCresolved

   This incident has been resolved.

1. 2024년 12월 16일 오후 6:36 UTCidentified

   The Lightspeed Restaurant U-Series team is aware of an issue affecting a small number of customers using Mobile Tap readers, which may result in payment deposit delays for some transactions. The U-Series team is actively working on a fix and will ensure that any failed authorizations are captured.

2. 2024년 12월 17일 오후 3:40 UTCmonitoring

   A fix for the payment deposit delay affecting a small number of customers using Mobile Tap readers has been released in version 3.18.2 as of 12/17/24. Please update your terminals to prevent any further disruption to payments. The U-Series team is actively working to capture any failed authorizations caused by this issue.

3. 2024년 12월 17일 오후 10:12 UTCresolved

   The U-Series team has attempted the capture of all affected payments caused by the issue impacting customers using Mobile Tap payments. We will continue monitoring and capturing any new affected payments over the next few days. This issue has been permanently resolved in version 3.18.2, which is now available for download on the App Store.

1. 2024년 12월 7일 오전 12:51 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 12월 7일 오전 1:36 UTCmonitoring

   We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 2024년 12월 7일 오전 2:15 UTCresolved

   Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 2024년 4월 16일 오후 9:35 UTCidentified

   We are experiencing an issue that may cause a delay in reporting for some customers on their HQ Back Office.

2. 2024년 4월 16일 오후 9:36 UTCidentified

   We have identified an issue that may cause a delay in reporting for some customers in their HQ Back Office.

3. 2024년 4월 17일 오전 12:57 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Customers should no longer have delays in reporting on their HQ Back Office.

4. 2024년 4월 17일 오전 1:07 UTCresolved

   This incident has been resolved.

1. 2023년 11월 15일 오후 9:37 UTCinvestigating

   Our engineering team is aware of an issue that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will update as soon as we have more information.

2. 2023년 11월 15일 오후 9:57 UTCidentified

   Our engineering team has identified an issue due to a 3rd party provider that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will continue to update as soon as we have more information.

3. 2023년 11월 15일 오후 11:46 UTCidentified

   Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

4. 2023년 11월 16일 오전 12:39 UTCidentified

   Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

5. 2023년 11월 16일 오전 2:20 UTCidentified

   Our engineering team remains actively engaged with our third-party provider to address the service disruption. Updates will be shared as soon as more information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from the ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments, printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

6. 2023년 11월 16일 오전 3:12 UTCmonitoring

   Our engineering team has worked with our third-party provider to mitigate an issue causing some merchants to encounter a service disruption. We have observed a gradual recovery with some merchants returning to normal operations that were previously unable to access their Lightspeed U-Series Point of Sale. We will continue to monitor for the full recovery of all merchants before resolving.

7. 2023년 11월 16일 오후 3:11 UTCmonitoring

   Our engineering team has worked with our third-party provider to resolve an incident that caused some merchants to encounter a service disruption. We have observed merchants return to normal operations. We are still working to correct reporting inconsistencies from the outage. We will continue to provide updates on our status page.

8. 2023년 11월 18일 오전 12:24 UTCmonitoring

   Our engineering team has begun successfully capturing delayed payments from the November 15th U-Series Outage. This process will continue throughout the weekend. Note that this work only affects payments and that reporting in HQ will continue to be inconsistent until further investigation can be done into potential recovery for that data. Thank you for your continued patience as this process continues in the coming days. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

9. 2023년 11월 18일 오전 5:03 UTCmonitoring

   Our engineering team has successfully completed the capturing of all delayed payments from the November 15th U-Series outage. These payments will be deposited on Monday in correlation with the normal deposit schedule. HQ Reports remain inconsistent and our team will now shift focus to reconciling this data next week. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

10. 2023년 11월 20일 오후 4:54 UTCmonitoring

    Our engineering team is making progress on reconciling delayed reporting data in response to the November 15th U-Series outage. Our focus this week remains on recovering as much of this data as possible. While this occurs, HQ reporting will remain inconsistent. All delayed payments from the outage were captured last week and should have been deposited today in correlation with the normal deposit schedule. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. For the best performance, make sure all your terminals are running the latest version of the application available in the app store, if you haven't already done so. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

11. 2023년 11월 22일 오후 6:19 UTCmonitoring

    Our engineering team has successfully completed the reinstatement of all recoverable data in relation to the November 15th Google Cloud Platform outage that affected U-Series customers. These recovery efforts include both payments and HQ reporting. All payments are captured and all information in HQ is up to date. If there are still inconsistencies in your payments or reporting, or if you have any questions, please reach out to support via chat at help.upserve.com or via phone at 855-664-8335.

12. 2023년 11월 22일 오후 6:21 UTCresolved

    This incident has been resolved.

1. 2023년 11월 14일 오후 3:30 UTCidentified

   We identified an issue causing some customers to have difficulty generating U-Series POS Reports.

2. 2023년 11월 14일 오후 5:07 UTCidentified

   We have identified an issue that is causing a very small subset of customers to encounter difficulty when generating U-Series POS Reports.

3. 2023년 11월 14일 오후 6:07 UTCresolved

   Our engineering team has implemented a solution to address the issue that was causing challenges for certain merchants in generating U-Series POS Reports. Those merchants who previously faced difficulties in generating U-Series POS reports should now experience a return to regular operation.

1. 2023년 8월 28일 오전 12:28 UTCinvestigating

   There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

2. 2023년 8월 28일 오전 12:59 UTCresolved

   The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 2023년 7월 18일 오전 2:24 UTCinvestigating

   Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

2. 2023년 7월 18일 오전 2:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 7월 18일 오전 2:53 UTCidentified

   Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.

4. 2023년 7월 18일 오전 3:36 UTCresolved

   Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com

1. 2023년 5월 19일 오후 2:37 UTCidentified

   Our engineering team has identified issues with syncing on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

2. 2023년 5월 19일 오후 3:05 UTCidentified

   We are continuing to mitigate syncing issues on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 2023년 5월 19일 오후 3:55 UTCresolved

   Our engineering team has applied a resolution related to syncing issues on the Point of Sale and HQ. All systems at this time should be operational. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.