Breeze Church Management 장애 기록

1. 2026년 8월 6일 PM 3:35 UTCidentified

   We are currently investigating and have identified an issue with our processor where individual payments that make up August 6th's transfer is not loading as expected. This should not be impacting transfers to your bank account, only the reporting of payments that make up that transfer.

2. 2026년 8월 6일 PM 5:11 UTCresolved

   We can confirm that payments are now loading again as expected for August 6th transfers!

1. 2026년 7월 12일 AM 1:29 UTCinvestigating

   우리의 팀은 브리즈 체크 인 앱에 영향을 미치는 이슈를 조사하고 예상대로 형제 프린터를 보여주지 않습니다. 우리는 매우 긴급한 문제점으로 이것을 취급하고, 일요일 서비스의 앞에 이 결심한 각 노력이 있을 것입니다. 현재 격려는 App Store 설정에서 자동 앱 업데이트를 비활성화하는 것입니다. 우리는 우리가 그(것)들을 가지고 있는 것처럼 여기에서 업데이트를 공유할 것입니다.

2. 2026년 7월 12일 AM 3:08 UTCidentified

   우리는 문제가 발생하고 우리가 할 수있는만큼 신속하게 해결하기 위해 노력하고 있습니다. 우리는 곧 또 다른 업데이트를 공유 할 것입니다.

3. 2026년 7월 12일 AM 4:29 UTCresolved

   우리는 다시! 브리즈 체크 실행해야 합니다. 저희와 가진 방위를 위한 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 19일 PM 3:22 UTCidentified

   We are currently investigating and have identified an issue where customers using MinistrySafe's background checks are finding slow loading people pages and background check modals.

2. 2026년 5월 19일 PM 4:39 UTCresolved

   The speed issue when loading background check and training modals has been resolved!

1. 2026년 4월 29일 PM 4:32 UTCinvestigating

   We are aware of an issue where some customers are experiencing errors when attempting to access their Breeze account. Our Engineering team is investigating and will we provide an update here soon.

2. 2026년 4월 29일 PM 5:47 UTCidentified

   Our team has identified the source of the issue and is working on the fix currently.

3. 2026년 4월 29일 PM 7:07 UTCresolved

   This issue has been resolved and access restored to affected customers.

1. 2026년 3월 10일 PM 6:06 UTCinvestigating

   We're aware of an issue that is affecting the delivery of texts through Breeze. Our Engineering teams are investigating.

2. 2026년 3월 10일 PM 6:59 UTCmonitoring

   Our team has resolved the issue affecting texting and we can confirm that texts are sending. We are now working on updating the texts that were supposed to send during this incident to force them to send.

3. 2026년 3월 10일 PM 7:07 UTCmonitoring

   All affected texts are now updated to send, however we do expect it to take a bit for them to all process.

4. 2026년 3월 10일 PM 8:22 UTCresolved

   We're happy to report that all pending texts have sent as expected. Thank you for your patience!

1. 2026년 2월 24일 PM 10:33 UTCinvestigating

   We're investigating an issue where URLs are being redirected to breezechms.com incorrectly.

2. 2026년 2월 24일 PM 11:50 UTCresolved

   Resolved issue and all systems back to normal.

1. 2026년 1월 25일 AM 5:13 UTCmonitoring

   We are currently experiencing delays with SMS delivery and are working closely with our providers to resolve the issue as quickly as possible.

2. 2026년 1월 25일 AM 6:02 UTCmonitoring

   SMS delivery is improving as we work through the remaining queue, and we expect service to return to normal soon.

3. 2026년 1월 25일 PM 12:47 UTCmonitoring

   SMS deliveries are back to normal, though our team remains on standby monitoring performance to ensure everything stays on track.

4. 2026년 1월 25일 PM 4:55 UTCmonitoring

   Our Engineering teams are continuing to monitor texting volume through today. At times we are seeing delays in sending of around 20 minutes, however all texts are being sent. We will continue to pay close attention to our queues and will share more updates here as needed.

5. 2026년 2월 6일 PM 12:08 UTCresolved

   This incident has been resolved.

1. 2026년 1월 12일 PM 2:02 UTCinvestigating

   We are currently investigating an issue where Breeze Giving customers were charged a stripe_fee recently. Follow along for updates here as we work towards a resolution.

2. 2026년 1월 12일 PM 5:27 UTCidentified

   The issue has been identified and we are working with our processor now to correct any charges.

3. 2026년 1월 13일 PM 1:10 UTCmonitoring

   A fix has been implemented and incorrect fees should no longer be charging. If you were charged a fee, you will automatically be refunded in the next 4-5 business days. We will continue to monitor the results as the week goes on.

4. 2026년 1월 19일 PM 7:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 1월 19일 PM 7:41 UTCresolved

   This incident has been resolved.

1. 2025년 11월 12일 PM 7:01 UTCinvestigating

   Our teams are aware of an issue affecting the exporting Directory and Tax Statements. We will provide updates shortly.

2. 2025년 11월 12일 PM 7:33 UTCinvestigating

   Our Engineering teams have pinpointed the cause of this issue and are working on a fix.

3. 2025년 11월 12일 PM 7:44 UTCresolved

   Our Engineering teams have resolved the issues affecting exporting and things are working as expected!

1. 2025년 10월 30일 PM 7:14 UTCinvestigating

   We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected. Reports of similar issues regarding texting are being further investigated

2. 2025년 10월 30일 PM 8:02 UTCmonitoring

   We have implemented a fix for the scheduling of emails outside of People Beta (Tags, Legacy People, Giving Reports, etc) and can confirm it's working as expected now.

3. 2025년 10월 30일 PM 9:09 UTCresolved

   We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails.

1. 2025년 10월 20일 PM 3:16 UTCinvestigating

   Due to an issue affecting a key system provider, we are aware that some customers are experiencing errors with some functions within Breeze. Customers may experience delayed text or email sends, or other errors across the product. While this is completely external to our products, our Engineering teams are monitoring very closely to mitigate any affects for our customers.

2. 2025년 10월 20일 PM 6:57 UTCmonitoring

   Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.

3. 2025년 10월 20일 PM 10:31 UTCresolved

   As our provider has recovered from their issue our teams are confirming that things are working as expected. There will be some tasks that could be delayed for some customers (potentially items like automated emails, texts, etc) however these should be sending through as expected and no action is needed.

1. 2025년 9월 25일 PM 3:47 UTCinvestigating

   Our teams are aware of an issue affecting the exporting from People. We will provide updates shortly.

2. 2025년 9월 25일 PM 4:53 UTCresolved

   Our Engineering teams have resolved the issues affecting exporting and things are working as expected!

1. 2025년 9월 23일 PM 5:47 UTCinvestigating

   We're investigating reports of issues accessing some Breeze pages or performing actions. Our Engineering teams are working on this right now.

2. 2025년 9월 23일 PM 6:18 UTCmonitoring

   Our team has resolved the issues that were causing this and we're monitoring to ensure all functions are working as expected

3. 2025년 9월 23일 PM 6:43 UTCresolved

   We're happy to report that things have returned to normal! Please reach out to our teams if you experience any issues or concerns.

1. 2025년 9월 5일 PM 4:18 UTCmonitoring

   We've created a new incident here on our Status page as we've seen customers continue to see these charges appear, however there is no action needed from customers. --- We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.

2. 2025년 9월 19일 PM 5:42 UTCresolved

   This incident has been resolved and refunds for incorrect fees have been processed for affected organizations.

1. 2025년 9월 4일 PM 12:52 UTCinvestigating

   We're aware of an issue affecting the Breeze Admin App where it is showing "Something went wrong" for all users.

2. 2025년 9월 4일 PM 3:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 9월 4일 PM 3:53 UTCidentified

   We’ve identified the issue with the Breeze Admin App and are working on a fix. We’ll share another update shortly.

4. 2025년 9월 4일 PM 6:13 UTCidentified

   We’ve identified the fix for the Breeze Admin App and are waiting on approval from the app store. We’ll share another update shortly.

5. 2025년 9월 5일 PM 4:14 UTCresolved

   Our team has been able to resolve the issue with the Breeze app. This did require an update through the App Store so if you are experiencing any issues, please be sure to update to the latest version.

1. 2025년 9월 2일 PM 4:19 UTCidentified

   We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.

2. 2025년 9월 4일 AM 12:33 UTCresolved

   We've confirmed that the charges are not continuing and are working with our partner to ensure that all are being refunded automatically. We're marking this as resolved and will work directly with any affected customers to ensure this is handled.

1. 2025년 8월 20일 PM 3:05 UTCinvestigating

   Our teams are aware of an issue affecting the loading of the Breeze Admin App. This appears to be an issue with an upstream provider, however we are working to ensure this is resolved as quickly as possible.

2. 2025년 8월 21일 AM 12:24 UTCinvestigating

   We've confirmed there is an issue with an upstream provider that is causing issues in the Breeze Admin App. We encourage you to use Breeze directly from your device's browser as we continue work to fully resolve this issue.

3. 2025년 8월 21일 PM 6:21 UTCmonitoring

   A full resolution is still underway. This issue originated with an upstream provider and while we are currently awaiting approval from the Google Play Store, we are back up and running in the Apple App store. You may experience slightly difference experiences in this version of the app compared to the previous version. We’re monitoring for these differences. We’ll share another update shortly.

4. 2025년 8월 23일 AM 11:32 UTCmonitoring

   We have released a new version of the Breeze Admin App in both the Apple App and Google Play stores which resolves this issue for both iOS and Android users. If you are experiencing this please visit the App Store and check for an update. If you are not able to do the update, deleting the app and reinstalling it should also give you the latest version. We will continue to keep this incident updated as we verify full resolution for all users.

5. 2025년 8월 25일 PM 1:46 UTCresolved

   We’re back! Both Breeze admin apps should be up and running for both IOS and Android. Thanks for bearing with us.

1. 2025년 8월 1일 PM 5:54 UTCinvestigating

   We’re noticing slower delivery times with SMS/Texting for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.

2. 2025년 8월 1일 PM 7:10 UTCmonitoring

   SMS/Texting appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

3. 2025년 8월 1일 PM 9:02 UTCresolved

   We’re back! SMS/Texting should be up and running. Thanks for bearing with us.

1. 2025년 7월 24일 PM 2:35 UTCinvestigating

   Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll provide updates through this page.

2. 2025년 7월 24일 PM 3:45 UTCinvestigating

   Our Engineering teams are continuing to work to solve the issues regarding texts.

3. 2025년 7월 24일 PM 4:57 UTCidentified

   Our teams have resolved the issue where an error is being shown for some attempting to send texts. The root cause was related to numbers that are incorrectly formatted in the profiles. We're are still investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll continue to provide updates through this page.

4. 2025년 7월 24일 PM 6:26 UTCresolved

   We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us.

1. 2025년 7월 17일 PM 8:46 UTCinvestigating

   Our teams are investigating reports of emails not sending through as expected. Initial indications are system generated emails are the most affected. We'll provide additional updates soon

2. 2025년 7월 17일 PM 9:08 UTCidentified

   Our teams have identified the source of the issue and are working to resolve

3. 2025년 7월 17일 PM 9:24 UTCidentified

   Our Engineering team is preparing to deploy a fix for this issue.

4. 2025년 7월 17일 PM 9:39 UTCresolved

   This issue has been fully resolved for our teams and we are seeing these emails send through as expected.