Catchpoint 장애 기록

1. 2026년 8월 27일 PM 7:36 UTCidentified

   우리는 현재 우리의 사용자의 매우 작은 하위 설정에 영향을 미치는 포털에 영향을 조사하고 있습니다. 우리는 우리의 엔지니어링 팀과 협력하여 문제를 해결합니다.

2. 2026년 8월 27일 PM 9:54 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 8월 28일 PM 2:20 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 14일 PM 1:44 UTCresolved

   We identified and resolved an issue affecting SSL tests running on the US East Backbone and Cloud nodes from August 14, 2026, at 10:28:00 UTC to 13:14:10 UTC.

1. 2026년 6월 22일 PM 7:57 UTCinvestigating

   우리는 현재 호주에서 백본 노드에 영향을 미치는 문제점을 조사하고 있습니다. 다른 모든 노드는 정상적으로 작동됩니다. 우리는 가능한 한 빨리 문제를 해결하기 위해 지역 제공 업체와 함께 일하고 그들이 가능한 한 업데이트 제공 할 것입니다.

2. 2026년 6월 26일 PM 4:23 UTCinvestigating

   우리는 모든 시드니와 멜버른 모니터링 노드의 부패를 완료했으며 이제 완전히 운영됩니다. Adelaide, Brisbane 및 Perth의 나머지 노드는 다음 주에 사용하지 않을 예정입니다. 일단 완료되면 또 다른 업데이트가 제공됩니다. 우리는 남아있는 위치에 걸쳐 서비스를 복원하는 것을 계속하여 당신의 인내를 주셔서 감사합니다.

3. 2026년 6월 30일 AM 8:05 UTCresolved

   이 Incident는 이제 해결되고 모든 노드는 이제 일시적으로 사용되지 않습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 11일 PM 8:04 UTCidentified

   We have identified an issue where certain alert emails may not be delivered to recipients. Our team is looking into this on priority and is currently investigating the cause and impact. We will provide an update as soon as we have more information. Please contact us at [email protected] if you need any further assistance or information.

2. 2026년 5월 11일 PM 9:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 12일 PM 1:17 UTCresolved

   This incident has been resolved.

1. 2026년 5월 8일 AM 11:53 UTCinvestigating

   We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.

2. 2026년 5월 8일 PM 12:12 UTCmonitoring

   A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.

3. 2026년 5월 11일 AM 7:02 UTCresolved

   This incident has been resolved.

1. 2026년 4월 29일 PM 2:39 UTCmonitoring

   We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.

2. 2026년 4월 30일 AM 9:46 UTCresolved

   This incident has been resolved.

1. 2026년 4월 24일 AM 7:57 UTCinvestigating

   We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

2. 2026년 4월 24일 AM 8:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 24일 AM 11:59 UTCresolved

   This incident has been resolved.

1. 2026년 4월 23일 AM 11:20 UTCinvestigating

   We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 2026년 4월 23일 AM 11:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 4월 23일 PM 3:14 UTCresolved

   This incident has been resolved.

1. 2026년 4월 21일 AM 8:51 UTCmonitoring

   We have identified and resolved an issue that affected a subset of enterprise node customers between 07:09 and 08:42 UTC. Our investigation confirms that there was no impact to customer data. All services are now operating normally. We will continue to monitor the system to ensure stability.

2. 2026년 4월 21일 AM 11:14 UTCresolved

   This incident has been resolved.

1. 2026년 4월 15일 AM 11:01 UTCinvestigating

   We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 2026년 4월 15일 PM 12:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 15일 PM 2:15 UTCresolved

   This incident has been resolved.

1. 2026년 3월 10일 PM 9:53 UTCmonitoring

   Some Chrome-based tests were temporarily switched to Chrome Stable Version 89 between March 10, 2026 – 19:52 UTC and 20:15 UTC. As a result, tests configured to run on a higher Chrome browser version may have experienced failures during this time due to the version downgrade impacting monitoring behaviour. The issue has been resolved and all affected tests have been restored to their intended configurations.

2. 2026년 3월 11일 AM 3:10 UTCresolved

   This incident has been resolved.

1. 2026년 2월 6일 AM 10:28 UTCinvestigating

   We are currently investigating an issue where recent modifications to tests are not going live. We will share updates as more information becomes available.

2. 2026년 2월 6일 AM 10:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 7일 AM 5:52 UTCresolved

   This incident has been resolved.

1. 2026년 1월 16일 AM 6:52 UTCinvestigating

   A subset of historical capture data in the US-West region is currently unavailable. All real-time capture data is working expected.

2. 2026년 1월 16일 PM 2:29 UTCresolved

   This incident has been resolved.

1. 2026년 1월 13일 PM 3:09 UTCmonitoring

   We have identified an issue that resulted in a data gap between 14:37:22 and 14:49:01 UTC. The affected data has backfilled and We are closely monitoring the situation and will share updates as needed.

2. 2026년 1월 13일 PM 3:34 UTCresolved

   This incident has been resolved.

1. 2025년 12월 12일 AM 6:03 UTCinvestigating

   We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records. Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.

2. 2025년 12월 12일 AM 6:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 12월 12일 AM 6:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 12월 12일 AM 6:43 UTCresolved

   This incident has been resolved.

1. 2025년 12월 11일 PM 8:53 UTCinvestigating

   We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.

2. 2025년 12월 11일 PM 9:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 12월 12일 AM 1:42 UTCresolved

   This incident has been resolved.

1. 2025년 12월 11일 PM 3:17 UTCinvestigating

   We are investigating an issue that affected the REST API calls during 14:53 - 15:03 UTC. The tests and alerts were running as expected but the REST API calls might have failed intermittently.

2. 2025년 12월 11일 PM 4:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 12월 12일 AM 4:04 UTCresolved

   This incident has been resolved.

1. 2025년 12월 11일 AM 1:24 UTCmonitoring

   We are currently investigating an issue affecting a subset of users, which may result in errors when plotting data starting from 00:30 UTC. Our Engineering team has identified the issue and deployed a fix. We will continue to monitor and provide updates as more information becomes available.

2. 2025년 12월 11일 PM 3:16 UTCresolved

   This incident has been resolved.

1. 2025년 12월 9일 PM 1:28 UTCinvestigating

   We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality. At this time, your test data and alerts continue to operate as expected. We will provide additional updates as more information becomes available.

2. 2025년 12월 9일 PM 2:17 UTCinvestigating

   No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.

3. 2025년 12월 9일 PM 2:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 12월 9일 PM 11:33 UTCresolved

   This incident has been resolved.

1. 2025년 12월 5일 PM 6:53 UTCmonitoring

   On 5th December 2025, between 08:48 and 09:11 UTC, we experienced an issue with our CDN vendor that affected our REST API. During this time, users may have encountered failures with API calls. Our vendor has resolved the issue, and we are closely monitoring the situation. We appreciate your patience and will provide updates, as necessary.

2. 2025년 12월 5일 PM 11:08 UTCresolved

   This incident has been resolved.