Certify 장애 기록

1. 2026년 10월 26일 오후 7:59 UTCinvestigating

   SFTP 공급자, ShareTru, SFTP 호스트 sftp.certify.com과 지연된 데이터 센터 마이그레이션으로 인해 현재 오프라인입니다. sftp.certify.com을 레버리지, 프로젝트 동기화 또는 비용 보고서 내보내기와 같은 모든 자동화 된 데이터 전송은 서비스가 제공 될 때까지 예정대로 실행되지 않습니다. 참고, 모든 법인 신용 카드 거래 데이터 전송은 sftp.expense.certify.com에서 새로운 SFTP 서비스로 마이그레이션되었으며,이 문제에 영향을 미치지 않습니다. 또한 일부 조직은 데이터 전송을 위해 새로운 SFTP 서비스 (sftp.expense.certify.com)을 활용할 수 있습니다. sftp.expense.certify.com은이 문제에 영향을 미치지 않습니다.

2. 2026년 10월 27일 오후 12:31 UTCresolved

   Sftp.certify.com에 대한 서비스는 호스팅 제공 업체에 의해 복원되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 29일 오후 3:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 2026년 5월 29일 오후 5:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 2026년 5월 8일 오전 12:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 2026년 5월 8일 오전 12:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 2025년 12월 22일 오전 12:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 2025년 12월 22일 오전 1:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 2025년 10월 30일 오후 1:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 2025년 10월 30일 오후 5:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 2025년 10월 30일 오후 8:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 2025년 10월 31일 오후 10:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 2025년 11월 3일 오후 4:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 11월 3일 오후 4:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 2025년 8월 22일 오후 2:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 2025년 8월 22일 오후 4:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 2025년 8월 22일 오후 6:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 2025년 4월 24일 오후 1:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 2025년 4월 25일 오후 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 2025년 4월 15일 오후 3:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 2025년 4월 15일 오후 3:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 2025년 4월 15일 오후 3:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 2025년 3월 11일 오후 4:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 2025년 3월 11일 오후 5:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 2025년 3월 11일 오후 8:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 3월 11일 오후 8:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 2025년 2월 21일 오후 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 2025년 2월 21일 오후 1:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 2025년 2월 21일 오후 1:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 2024년 11월 19일 오후 3:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 2024년 11월 19일 오후 3:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 11월 19일 오후 5:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 2024년 7월 19일 오후 3:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 2024년 7월 20일 오후 1:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 2024년 7월 22일 오후 1:33 UTCresolved

   This incident has been resolved.

1. 2024년 5월 31일 오후 6:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 2024년 5월 31일 오후 7:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 2024년 5월 31일 오후 8:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 2024년 5월 31일 오후 8:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2024년 5월 31일 오후 10:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 2023년 9월 7일 오후 2:46 UTCinvestigating

   We are investigating the issue.

2. 2023년 9월 7일 오후 7:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 9월 7일 오후 7:32 UTCresolved

   This incident has been resolved.

1. 2023년 8월 7일 오후 4:14 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 8월 7일 오후 9:33 UTCresolved

   This incident has been resolved.

1. 2023년 7월 7일 오후 8:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 2023년 7월 10일 오후 2:12 UTCresolved

   This incident is resolved.

1. 2023년 7월 7일 오후 8:07 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 7월 7일 오후 8:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 7월 7일 오후 8:12 UTCresolved

   This incident has been resolved.

1. 2023년 6월 7일 오후 9:00 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 6월 7일 오후 9:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 6월 7일 오후 9:50 UTCresolved

   This incident has been resolved.

1. 2023년 5월 30일 오후 5:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 2023년 5월 30일 오후 5:56 UTCresolved

   The incident has been resolved.

1. 2023년 4월 22일 오후 2:06 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 4월 22일 오후 6:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 4월 22일 오후 6:46 UTCresolved

   This incident has been resolved.