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    Chatlio 장애 기록

    49 Chatlio incidents · 2017년 12월 — official updates, affected components, duration and resolution details.

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    Slack issues

    시작 2024년 3월 20일 오후 7:08 UTC · 1d 2h

    Issues경미한 인시던트
    1. 2024년 3월 20일 오후 7:08 UTCinvestigating

      Slack is having some issues related to channel archiving, we are working with them. See https://slack-status.com/

    2. 2024년 3월 21일 오후 9:19 UTCresolved

      Slack has resolved their issues.

    slack avatars not showing on widget

    시작 2024년 2월 6일 오후 8:25 UTC · 5h 43m

    Pending
    1. 2024년 2월 6일 오후 8:25 UTCinvestigating

      We are looking into issue.

    2. 2024년 2월 6일 오후 11:36 UTCidentified

      Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs. Slack is working on resolving the issue.

    3. 2024년 2월 7일 오전 2:07 UTCresolved

      The issue has been resolved by Slack. Our testing shows that the Chatlio avatar functionality is back to normal.

    Partial outage: sharing of files with livechat visitors

    시작 2023년 12월 7일 오후 9:12 UTC · 7h 25m

    Issues경미한 인시던트
    1. 2023년 12월 7일 오후 9:12 UTCidentified

      Slack is experiencing an issue with their file sharing API. Chatlio relies on that API to upload files (including images) to/from livechat visitors. We are working with Slack on resolving that issue and we will keep you posted.

    2. 2023년 12월 8일 오전 4:35 UTCmonitoring

      It appears that a fix has been implemented by Slack and the file uploading functionality should work again. We are monitoring the results and we'll update the issue once we receive confirmation from Slack.

    3. 2023년 12월 8일 오전 4:36 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2023년 12월 8일 오전 4:37 UTCresolved

      This incident has been resolved.

    Response from Slack to widgets failing

    시작 2023년 9월 6일 오후 5:06 UTC · 4h 26m

    Outage중대한 인시던트
    1. 2023년 9월 6일 오후 5:06 UTCinvestigating

      We are currently seeing errors sending messages from Slack to visitors. It appears to be an issue with one of our upstream providers. https://status.pusher.com/ We will continue to monitor and update our status as we know more.

    2. 2023년 9월 6일 오후 6:04 UTCmonitoring

      Pusher claims a fix has been deployed, they are monitoring. https://status.pusher.com/. We have noticed a drop in error rates on our end.

    3. 2023년 9월 6일 오후 9:32 UTCresolved

      Pusher has resolved their issue. We have not seen any errors for last hour.

    Slack API is experiencing problems

    시작 2023년 8월 17일 오후 4:35 UTC · 1d 6h

    Outage중대한 인시던트
    1. 2023년 8월 17일 오후 4:35 UTCmonitoring

      Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue. We're monitoring the situation. We will provide updates on this page.

    2. 2023년 8월 18일 오후 10:49 UTCresolved

      We're not observing any more Slack API errors. We're marking our status as back to normal. We will continue to monitor and update the status if the situation changes. Please reach out to [email protected] if you continue to experience issues.

    Elevated number of errors with Slack's API when creating new Slack channels.

    시작 2023년 8월 2일 오후 4:23 UTC · 8h 22m

    Outage중대한 인시던트
    1. 2023년 8월 2일 오후 4:23 UTCinvestigating

      Chatlio is experiencing an elevated number of errors from Slack API when trying to create new Slack channels. We are working with Slack on getting the issue fixed. We will update our status page as we get new information.

    2. 2023년 8월 2일 오후 4:34 UTCmonitoring

      The issue appears to be due to the general Slack API outage: https://status.slack.com/

    3. 2023년 8월 3일 오전 12:46 UTCresolved

      Slack API is back to normal; the issue is resolved. If you continue to experience any issues, please reach out to [email protected]

    Slack API is experiencing problems

    시작 2023년 6월 26일 오후 6:24 UTC · 19h 54m

    Outage중대한 인시던트
    1. 2023년 6월 26일 오후 6:24 UTCmonitoring

      Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue. We're monitoring the situation. We will provide updates on this page.

    2. 2023년 6월 27일 오후 1:10 UTCmonitoring

      Slack appears to be operating normal again.

    3. 2023년 6월 27일 오후 1:11 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2023년 6월 27일 오후 2:18 UTCresolved

      This incident has been resolved.

    Slack API is experiencing problems

    시작 2022년 12월 14일 오후 6:22 UTC · 4h 52m

    Issues경미한 인시던트
    1. 2022년 12월 14일 오후 6:22 UTCinvestigating

      Slack API is experiencing problems which affect the operation of Chatlio. We're monitoring the situation. We will provide updates on this page.

    2. 2022년 12월 14일 오후 6:28 UTCidentified

      The issue has been identified and is being monitored.

    3. 2022년 12월 14일 오후 11:13 UTCresolved

      Slack's API is back to normal. We're not observing any errors.

    Unexpected downtime, errors connecting to Slack API

    시작 2022년 11월 1일 오후 5:53 UTC · 54m

    Pending
    1. 2022년 11월 1일 오후 5:53 UTCinvestigating

      We are currently experiencing a large portion of our API calls returning 500 status. We are investigating and will update as we learn more.

    2. 2022년 11월 1일 오후 6:47 UTCresolved

      We discovered a bug in our migration to Events api that affected a small number of our customers but it caused cascading errors that slowed down our API servers.

    maintenance upgrade to new slack api

    시작 2022년 7월 14일 오후 6:43 UTC · 5m

    Pending
    1. 2022년 7월 14일 오후 6:43 UTCmonitoring

      We have brief downtime now as we are releasing an update to new Slack API. Should be resolved shortly.

    2. 2022년 7월 14일 오후 6:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 2022년 7월 14일 오후 6:49 UTCresolved

      This incident has been resolved.

    Slack API is experiencing problems

    시작 2022년 5월 4일 오후 6:48 UTC · 49m

    Outage중대한 인시던트
    1. 2022년 5월 4일 오후 6:48 UTCmonitoring

      Slack API is experiencing problems: https://status.slack.com/ As Chatlio depends on the Slack API, this affects the functionality of Chatlio, which can result in failed conversation status updates and dropped messages to/from visitors. We're monitoring the situation and will keep you posted

    2. 2022년 5월 4일 오후 7:37 UTCresolved

      Slack is reporting that the issue has been resolved. Our monitoring show that the errors are not occurring anymore. Please reach out if you're still experiencing issues.

    Chat channels unexpectedly archiving

    시작 2022년 3월 29일 오후 6:07 UTC · 1d 2h

    Outage중대한 인시던트
    1. 2022년 3월 29일 오후 6:07 UTCinvestigating

      We are currently investigating an issue which is causing chat channels to prematurely archive before operators are able to respond. We will post an update when we know more.

    2. 2022년 3월 30일 오후 9:02 UTCresolved

      A change in the Slack events API resulted in the Chatlio backend prematurely archiving conversations for returning visitors. The issue should be fixed now.

    Chat channels not being created

    시작 2022년 3월 9일 오후 4:45 UTC · 7h 16m

    Outage중대한 인시던트
    1. 2022년 3월 9일 오후 4:45 UTCmonitoring

      It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

    2. 2022년 3월 10일 오전 12:02 UTCresolved

      Slack is back up.

    Operating hours not activating

    시작 2022년 1월 31일 오후 5:28 UTC · 1h 37m

    Issues경미한 인시던트
    1. 2022년 1월 31일 오후 5:28 UTCinvestigating

      We're currently investigating an issue with our Operating Hours scheduling function. We've had reports of schedules not activating. Our engineering team are investigating and will provide an update soon.

    2. 2022년 1월 31일 오후 7:05 UTCresolved

      Thank you for your patience. The issue has now been resolved. This was caused by a background job that failed after a database upgrade. Apologies for any inconvenience this caused.

    Slack's API is experiencing problems

    시작 2021년 12월 22일 오후 5:12 UTC · 3h 20m

    Outage중대한 인시던트
    1. 2021년 12월 22일 오후 5:12 UTCmonitoring

      It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

    2. 2021년 12월 22일 오후 8:32 UTCresolved

      Slack has resolved the issue.

    Offline message delivery problem

    시작 2021년 6월 14일 오후 9:02 UTC · 0m

    Pending
    1. 2021년 6월 17일 오후 9:10 UTCresolved

      We discovered that offline messages sent to Google distribution Groups were silently filtered out by Google's spam filter. Our engineering team made some adjustments to our mail DNS records to resolve this issue.

    Slack's API is experiencing problems

    시작 2021년 6월 8일 오후 4:58 UTC · 6d 0h

    Issues경미한 인시던트
    1. 2021년 6월 8일 오후 4:58 UTCinvestigating

      We're noticing some 500 error's coming from Slack's API. This is causing problems to Chatlio downstream. This is intermittently affecting the ability of Chatlio to generate channel links in your Chatlio notifications.

    2. 2021년 6월 8일 오후 7:44 UTCmonitoring

      Slack API appears back to normal. We're monitoring, but the issue seems to be resolved for now.

    3. 2021년 6월 9일 오후 3:48 UTCidentified

      We're downgrading the incident back to ongoing. We're in contact with Slack about the API issue.

    4. 2021년 6월 14일 오후 4:59 UTCresolved

      We deployed an update on Fri, June 11, that works around the Slack API issue. Our monitoring shows that the issue is now resolved.

    Chatlio slash (/) commands broken

    시작 2021년 2월 8일 오후 10:02 UTC · 7h 13m

    Outage중대한 인시던트
    1. 2021년 2월 8일 오후 10:02 UTCinvestigating

      We are currently investigating an issue with Chatlio slash (e.g /chatlio end) commands in Slack. When commands are issued the Chatlio bot in Slack is posting incorrectly formatted data. Our engineering team is looking into this and we hope to resolve it ASAP.

    2. 2021년 2월 9일 오전 5:16 UTCresolved

      The error with Chatlio commands has been resolved. We contacted Slack support earlier today regarding the problem. They had made some changes to the way responses were parsed. The change has now been reverted and Chatlio commands should now work as normal. Thank you for your patience.

    Slack's API is experiencing problems

    시작 2021년 1월 19일 오후 4:27 UTC · 1h 58m

    Outage중대한 인시던트
    1. 2021년 1월 19일 오후 4:27 UTCinvestigating

      It seems Slack may be having problems, we've contacted them regarding these errors. This is causing errors when Chatlio tries to create channels. We will update you when we have more information.

    2. 2021년 1월 19일 오후 6:26 UTCresolved

      Things appear back to normal!

    Slack is experiencing problems.

    시작 2021년 1월 4일 오후 4:50 UTC · 14d 23h

    Outage심각한 인시던트
    1. 2021년 1월 4일 오후 4:50 UTCinvestigating

      Slack is currently down. For latest information check their status page. https://status.slack.com/

    2. 2021년 1월 4일 오후 6:48 UTCmonitoring

      Slack appears to be back up! We will continue to monitor just encase anything changes.

    3. 2021년 1월 19일 오후 4:25 UTCresolved

      This incident has been resolved.