Cint 장애 기록

1. 2026년 8월 25일 AM 9:41 UTCinvestigating

   우리는 현재 사용자가 Cint Exchange 및 Marketplace 계정 및 프로젝트 수준의 보고서 이메일을 수신하지 않는 문제가 있습니다. 이 사건은 이메일 알림에 엄격히 제한됩니다. - 우리의 플랫폼과 다른 모든 서비스는 완전히 작동하고 예상대로 수행됩니다.

2. 2026년 8월 25일 PM 12:17 UTCidentified

   우리는 문제점의 원인을 확인하고 해결책을 제공하기 위하여 일하고 있습니다. 우리는 새로운 정보를 사용할 때 업데이트를 계속 제공 할 것입니다.

3. 2026년 8월 25일 PM 6:37 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 8월 25일 PM 9:24 UTCresolved

   지난 몇 시간 동안 시스템 안정성을 모니터링 한 후, 우리는 문제가 해결 될 수 있습니다. 보고 발생과 이메일 납품은 일반적으로 작용하고 있습니다. 만약 당신이 어떤 문제든지 경험하는 것을 계속하면, 우리의 지원 팀을 접촉하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 18일 AM 9:52 UTCresolved

   우리는 응답 경험에 영향을 미치는 degraded 성과의 기간을 경험했습니다. 응답자는 설문 조사를 시도 할 때 오류 또는 더 긴로드 시간이 발생할 수 있으며, Marketplace/Cint Exchange 사용자는 응답 흐름을 테스트 할 때 오류가 발생할 수 있습니다. 이 문제는 2026/08/18 09:01 UTC와 09:12 UTC 사이 발생했으며 이제 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 2일 AM 9:52 UTCidentified

   We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

2. 2026년 7월 2일 PM 2:02 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2026년 7월 2일 PM 7:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 7월 2일 PM 7:30 UTCresolved

   This incident has been resolved.

1. 2026년 4월 28일 PM 6:20 UTCinvestigating

   We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

2. 2026년 4월 28일 PM 6:43 UTCresolved

   This incident has been resolved.

1. 2026년 2월 19일 PM 3:12 UTCinvestigating

   We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

2. 2026년 2월 19일 PM 5:32 UTCmonitoring

   A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 2026년 2월 19일 PM 5:41 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 2026년 2월 11일 PM 5:20 UTCidentified

   We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

2. 2026년 2월 11일 PM 5:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 11일 PM 7:33 UTCresolved

   This incident has been resolved.

1. 2026년 1월 21일 PM 9:06 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 2026년 1월 22일 AM 12:36 UTCresolved

   This incident has been resolved.

1. 2025년 11월 13일 PM 3:19 UTCinvestigating

   We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

2. 2025년 11월 13일 PM 4:04 UTCresolved

   This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

1. 2025년 10월 29일 PM 5:16 UTCinvestigating

   We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

2. 2025년 10월 29일 PM 5:33 UTCidentified

   The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

3. 2025년 10월 29일 PM 9:39 UTCmonitoring

   Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

4. 2025년 10월 30일 AM 5:15 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

1. 2025년 10월 28일 AM 9:17 UTCinvestigating

   Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

2. 2025년 10월 28일 AM 9:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 28일 AM 11:19 UTCresolved

   This incident has been resolved.

1. 2025년 10월 27일 PM 7:23 UTCinvestigating

   We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

2. 2025년 10월 27일 PM 9:33 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2025년 10월 28일 AM 7:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 10월 28일 PM 8:25 UTCresolved

   This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

1. 2025년 10월 20일 PM 6:02 UTCinvestigating

   We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 2025년 10월 20일 PM 9:38 UTCmonitoring

   The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 2025년 10월 21일 AM 2:31 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 2025년 10월 20일 AM 10:19 UTCmonitoring

   We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

2. 2025년 10월 20일 AM 10:52 UTCresolved

   The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

1. 2025년 8월 28일 PM 1:18 UTCinvestigating

   We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 2025년 8월 28일 PM 1:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 8월 28일 PM 3:13 UTCresolved

   This incident has been resolved.

1. 2025년 7월 14일 PM 1:31 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 2025년 7월 14일 PM 2:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 7월 14일 PM 2:35 UTCresolved

   This incident has been resolved.

1. 2025년 7월 8일 PM 9:42 UTCinvestigating

   We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

2. 2025년 7월 8일 PM 10:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 7월 8일 PM 11:03 UTCresolved

   This incident has been resolved.

1. 2025년 7월 7일 PM 12:03 UTCinvestigating

   We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

2. 2025년 7월 7일 PM 12:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 7월 7일 PM 12:53 UTCresolved

   This incident has been resolved.

1. 2025년 6월 24일 PM 4:22 UTCinvestigating

   We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

2. 2025년 6월 24일 PM 4:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 24일 PM 7:08 UTCinvestigating

   We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

4. 2025년 6월 24일 PM 9:05 UTCmonitoring

   A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

5. 2025년 6월 24일 PM 10:21 UTCresolved

   This incident has been resolved.

1. 2025년 6월 16일 PM 2:33 UTCresolved

   We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.

1. 2025년 5월 16일 AM 10:37 UTCinvestigating

   We are investigating an issue with the Cint Exchange where users are unable to create and modify Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.

2. 2025년 5월 16일 AM 11:23 UTCmonitoring

   To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 2025년 5월 16일 PM 2:07 UTCresolved

   This issue has been resolved. Please contact our Support team if you're still experiencing problems.