Cisco Meraki 장애 기록

1. 2026년 10월 28일 오전 11:29 UTCinvestigating

   사용자에 영향을 미치는 Meraki Dashboard에 SSO 로그인 문제를 조사하고 있습니다. SSO를 통해 대시보드에 직접 로그인할 수 없는 경우 /login/saml/email verification을 트리밍하여 URL을 종료시켜 성공적인 로그인을 허용해야 합니다. 더 많은 정보가 가능한 한 빨리 다음 업데이트.

2. 2026년 10월 28일 오전 11:55 UTCidentified

   우리는 문제를 확인하고 지금 remediate에 일하고 있습니다. 우리는 사건 진도로 더 업데이트를 제공할 것입니다. SSO를 통해 대시보드에 직접 로그인할 수 없는 경우 /login/saml/email verification을 트리밍하여 URL을 종료시켜 성공적인 로그인을 허용해야 합니다. 더 많은 정보가 가능한 한 빨리 다음 업데이트.

3. 2026년 10월 28일 오후 12:27 UTCmonitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 14일 오후 1:58 UTCinvestigating

   우리는 일부 사용자에 영향을 미치는 Cloud Communication에 대한 문제점을 조사하고 있습니다. 더 많은 정보가 가능한 한 빨리 다음 업데이트.

2. 2026년 10월 14일 오후 2:15 UTCidentified

   우리는 문제를 확인하고 지금 remediate에 일하고 있습니다. 우리는 사건 진도로 더 업데이트를 제공할 것입니다.

3. 2026년 10월 14일 오후 4:26 UTCmonitoring

   수정 및 정기적인 서비스를 배포했습니다. 우리는 계속 상황을 모니터링 할 것입니다. 서비스 중단을 경험할 때 Meraki Support에 도달하십시오.

4. 2026년 10월 14일 오후 5:10 UTCresolved

   이 사건은 이제 해결되었습니다. 우리는 귀하의 서비스에 대한 중단에 대해 죄송합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 5일 오후 11:44 UTCinvestigating

   We are aware of an issue affecting Dashboard that may be causing pages not to load for some customers. At this time, device connectivity and user data remain unaffected. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

2. 2026년 8월 5일 오후 11:58 UTCmonitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

3. 2026년 8월 6일 오전 12:24 UTCmonitoring

   We are continuing to monitor for any further issues. All systems are operating as expected right now.

4. 2026년 8월 6일 오전 1:48 UTCresolved

   This incident has been resolved.

1. 2026년 7월 15일 오후 5:43 UTCidentified

   우리는 일부 고객이 generateSnapshot Camera API 엔드포인트에서 실패한 응답을 받을 수 있음을 알고 있습니다. (내부 auth 오류가 발생). 우리의 팀은 적극적으로 투자하고 문제점을 확인했습니다.

2. 2026년 7월 15일 오후 7:11 UTCresolved

   우리의 팀은 성공적으로 고객에게 영향을 미치는 문제점을 요약했습니다. generateSnapshot Camera API 엔드포인트가 예상대로 응답되도록 확인되었습니다. 문제가 계속되면 고객 지원에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 23일 오후 11:44 UTCinvestigating

   We are aware that API requests are failing for many customers.  Our teams are investigating the issue now, and we'll provide an update as soon as we know more.

2. 2026년 6월 24일 오전 12:24 UTCmonitoring

   The issue was determined to be a routine infrastructure version upgrade that had an unexpected side-effect. Teams are in the process of rolling back the infrastructure to the last known-good version. We continue to monitor systems to confirm API calls are being responded to as expected.

3. 2026년 6월 24일 오전 12:39 UTCresolved

   The issue with API responses has been Resolved.  If you continue to see issues with failed API calls, please reach out to Customer Support.

1. 2026년 6월 12일 오전 3:20 UTCinvestigating

   We are aware of an issue affecting Dashboard that may be causing some pages to display incorrectly for some customers. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

2. 2026년 6월 12일 오전 4:03 UTCmonitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

3. 2026년 6월 12일 오전 6:01 UTCresolved

   This incident has been resolved.

1. 2026년 5월 21일 오전 11:42 UTCidentified

   We have identified an issue currently whereby some customers are unable to make changes in the Cisco Meraki dashboard. Our teams are currently actively working to resolve this issue. As a workaround to avoid this issue please review addresses populated on devices in your dashboard based on the invalid characters shown in the error message received when attempting to save.

2. 2026년 5월 21일 오후 1:43 UTCmonitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

3. 2026년 5월 21일 오후 2:10 UTCresolved

   This incident has been resolved.

1. 2026년 5월 1일 오후 6:15 UTCinvestigating

   We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.

2. 2026년 5월 1일 오후 6:34 UTCmonitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

3. 2026년 5월 1일 오후 11:14 UTCresolved

   Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

1. 2026년 4월 28일 오후 4:10 UTCinvestigating

   We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices.  We are actively triaging the issue, and will post an update when we know more.

2. 2026년 4월 28일 오후 5:41 UTCmonitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems

3. 2026년 4월 28일 오후 7:19 UTCresolved

   Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

1. 2026년 4월 14일 오후 7:11 UTCinvestigating

   We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/

2. 2026년 4월 14일 오후 7:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results

3. 2026년 4월 14일 오후 7:28 UTCresolved

   This incident has been resolved.

1. 2025년 12월 15일 오후 6:09 UTCidentified

   We are aware that some customers are having issues with Meraki cloud authentication, device to cloud connectivity and similar cloud services which rely on live network telemetry. Our engineers are actively working on remediating these issues.

2. 2025년 12월 15일 오후 7:24 UTCmonitoring

   A mitigation is in place that has restored normal functionality. Our engineering teams continue to monitor this solution to confirm correct behavior.

3. 2025년 12월 15일 오후 9:15 UTCresolved

   This incident is now resolved. All systems should be operating normally at this time. If you continue to experience issues, please feel free to contact Customer Support.

1. 2025년 10월 20일 오후 3:08 UTCinvestigating

   We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".

2. 2025년 10월 20일 오후 4:45 UTCmonitoring

   We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

3. 2025년 10월 20일 오후 9:38 UTCmonitoring

   We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

4. 2025년 10월 21일 오전 1:07 UTCresolved

   The issues connecting to the Support team via phone are now resolved. Thank you for your patience.

1. 2025년 10월 15일 오후 7:46 UTCinvestigating

   We are currently experiencing issues connecting to the Support team via phone. Our team is actively working to resolve this as quickly as possible. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

2. 2025년 10월 15일 오후 9:49 UTCmonitoring

   The issue involving customers being unable to reach our support team via phone has been resolved. We are actively monitoring the situation but if you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

3. 2025년 10월 15일 오후 10:31 UTCresolved

   The issue involving customers being unable to reach our support team via phone has been resolved. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible.

1. 2025년 10월 8일 오후 6:57 UTCmonitoring

   We are aware that some customers using MX (firewall) devices may be experiencing issues with DDNS. We have pinpointed the source of the issue, and are in the process of rolling out a mitigation.

2. 2025년 10월 8일 오후 8:17 UTCresolved

   The mitigation for the earlier MX (firewall) DDNS issues has been fully propagated and verified. Normal DDNS functionality has been restored to all MX (firewall) devices. If you continue to have issues, please contact Meraki Customer Support.

1. 2025년 10월 1일 오후 8:52 UTCinvestigating

   We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.

2. 2025년 10월 1일 오후 9:41 UTCmonitoring

   The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.

3. 2025년 10월 1일 오후 10:41 UTCresolved

   The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.

1. 2025년 7월 15일 오후 4:47 UTCidentified

   Due to unforeseen congestion in communications proxies that serve the Campus Gateway and subset of Catalyst switches running in IOS-native mode, we are seeing a degradation in cloud connectivity. For Campus Gateway, connected Access Points previously configured and operating are unaffected. For some customers, this has resulted in issues connecting to their Campus Gateways or Catalyst switches to monitor or manage devices. Our engineers are aware of the problem, and are actively working towards a solution.

2. 2025년 7월 15일 오후 6:11 UTCresolved

   Our engineering teams have implemented changes to mitigate the impact of the previously-reported communications issues. Our teams consider this issue resolved at this time. If you continue to have issues, please reach out to Meraki Customer Support.

1. 2025년 4월 21일 오후 11:29 UTCinvestigating

   We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.

2. 2025년 4월 22일 오전 1:27 UTCidentified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

3. 2025년 4월 22일 오전 2:11 UTCmonitoring

   Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.

4. 2025년 4월 22일 오전 3:15 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.

1. 2025년 4월 17일 오전 9:30 UTCinvestigating

   We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

2. 2025년 4월 17일 오후 12:50 UTCinvestigating

   We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

3. 2025년 4월 17일 오후 1:08 UTCidentified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

4. 2025년 4월 17일 오후 4:24 UTCmonitoring

   Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

5. 2025년 4월 17일 오후 4:50 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025년 4월 16일 오전 11:27 UTCinvestigating

   We are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

2. 2025년 4월 16일 오후 12:45 UTCidentified

   We have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.

3. 2025년 4월 16일 오후 1:54 UTCidentified

   A mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.

4. 2025년 4월 16일 오후 2:44 UTCmonitoring

   We have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.

5. 2025년 4월 16일 오후 5:16 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025년 4월 1일 오전 3:12 UTCinvestigating

   We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.

2. 2025년 4월 1일 오전 7:58 UTCidentified

   We have identified the cause of the issue, and our teams are actively working on putting mitigation in place. Please continue using the old version of the page as a workaround in the meantime.

3. 2025년 4월 1일 오전 11:54 UTCidentified

   We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems. Please continue using the old version of the page as a workaround in the meantime.

4. 2025년 4월 1일 오후 12:19 UTCmonitoring

   Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

5. 2025년 4월 1일 오후 1:25 UTCinvestigating

   We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.

6. 2025년 4월 1일 오후 2:18 UTCidentified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.

7. 2025년 4월 1일 오후 4:34 UTCmonitoring

   Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.

8. 2025년 4월 1일 오후 8:24 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.