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    Citrix Rightsignature 장애 기록

    41 Citrix Rightsignature incidents · 2017년 2월 — official updates, affected components, duration and resolution details.

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    Some RightSignature customers may be experiencing issues with their RightSignature account

    시작 2025년 10월 20일 오후 6:55 UTC · 2h 36m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2025년 10월 20일 오후 6:55 UTCinvestigating

      We are currently experiencing an outage affecting RightSignature due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.

    2. 2025년 10월 20일 오후 7:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 10월 20일 오후 7:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2025년 10월 20일 오후 7:44 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 2025년 10월 20일 오후 9:03 UTCmonitoring

      RightSignature is now operational, and we are continuing to monitor its performance closely.

    6. 2025년 10월 20일 오후 9:05 UTCmonitoring

      ShareFile is now operational, and we are continuing to monitor its performance closely

    7. 2025년 10월 20일 오후 9:31 UTCresolved

      This incident has been resolved.

    Intermittent notification delivery

    시작 2025년 7월 10일 오후 7:52 UTC · 3h 15m

    Outage중대한 인시던트
    1. 2025년 7월 10일 오후 7:52 UTCinvestigating

      Some RightSignature customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

    2. 2025년 7월 10일 오후 11:08 UTCresolved

      This incident has been resolved.

    Users are unable to send documents for signature due to auth failures

    시작 2025년 6월 10일 오전 12:59 UTC · 1h 29m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2025년 6월 10일 오전 12:59 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 6월 10일 오전 1:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 6월 10일 오전 1:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 6월 10일 오전 1:56 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2025년 6월 10일 오전 2:28 UTCresolved

      This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

    Email Notifications Not Sending

    시작 2025년 3월 9일 오후 3:17 UTC · 13h 11m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2025년 3월 9일 오후 3:17 UTCinvestigating

      Some customers have reported that emails and notifications are not being sent. We are currently investigating.

    2. 2025년 3월 9일 오후 4:08 UTCidentified

      We've identified the issue with our email provider and continue to work on resolving it.

    3. 2025년 3월 9일 오후 4:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2025년 3월 10일 오전 4:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025년 3월 10일 오전 4:29 UTCresolved

      This incident has been resolved.

    RightSignature users are intermittently experiencing performance issues with RightSignature Webapp and Signatures within ShareFile

    시작 2025년 2월 13일 오후 10:22 UTC · 28m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2025년 2월 13일 오후 10:22 UTCinvestigating

      We are investigating this issue and we will provide updates here as soon as possible.

    2. 2025년 2월 13일 오후 10:41 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 2월 13일 오후 10:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 2월 13일 오후 10:50 UTCresolved

      This incident has been resolved.

    RightSignature users are intermittently experiencing performance issues with RightSignature Webapp and Signatures within ShareFile

    시작 2025년 2월 7일 오후 8:55 UTC · 1h 7m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2025년 2월 7일 오후 8:55 UTCinvestigating

      We are investigating this issue and we will provide updates here as soon as possible.

    2. 2025년 2월 7일 오후 9:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 2월 7일 오후 9:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 2월 7일 오후 10:02 UTCresolved

      We have completed steps to restore stability to the customer experience with RightSignature Web App. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please reach out to support.

    RightSignature is experiencing issues

    시작 2024년 4월 30일 오후 6:03 UTC · 1h 54m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2024년 4월 30일 오후 6:03 UTCinvestigating

      ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

    2. 2024년 4월 30일 오후 7:03 UTCinvestigating

      We are continuing to identify the issues affecting eSignature.

    3. 2024년 4월 30일 오후 7:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2024년 4월 30일 오후 7:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2024년 4월 30일 오후 7:42 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 2024년 4월 30일 오후 7:58 UTCresolved

      This incident has been resolved.

    ShareFile eSignature is experiencing issues

    시작 2024년 4월 30일 오후 5:58 UTC · 0m

    Issues경미한 인시던트
    1. 2024년 4월 30일 오후 6:01 UTCresolved

      ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

    Some users are experiencing issues with logging into RightSignature

    시작 2023년 11월 28일 오후 4:06 UTC · 1h 48m

    Outage중대한 인시던트
    1. 2023년 11월 28일 오후 4:06 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 11월 28일 오후 4:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 11월 28일 오후 5:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 11월 28일 오후 5:53 UTCresolved

      This incident has been resolved.

    RightSignature Customers Experiencing API Failures

    시작 2023년 5월 22일 오후 7:11 UTC · 27m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2023년 5월 22일 오후 7:11 UTCinvestigating

      RightSignature customers may be experiencing issues using the API. We are investigating this issue and we will provide updates here as soon as possible.

    2. 2023년 5월 22일 오후 7:38 UTCresolved

      Issue is not affecting RightSignature API customers

    RightSignature has recovered from the recent incident

    시작 2023년 3월 13일 오후 2:24 UTC · 27m

    Pending
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2023년 3월 13일 오후 2:24 UTCinvestigating

      At this time we believe the issue impacting logins for US-based customers is resolved, and we are continuing to monitor the situation.

    2. 2023년 3월 13일 오후 2:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 3월 13일 오후 2:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 3월 13일 오후 2:52 UTCresolved

      This incident has been resolved.

    Citrix RightSignature customers may not be receiving email notifications...

    시작 2022년 10월 24일 오후 2:19 UTC · 1d 7h

    Pending
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2022년 10월 24일 오후 2:19 UTCidentified

      Citrix RightSignature customers may not receive email notifications as they have been incorrectly blocked as spam by Yahoo and Yahoo domain affiliates (including yahoo.com, att.net, verizon.net, ymail.com, sbcglobal.net, and others.) Citrix Engineering is actively working with Yahoo to get this resolved.

    2. 2022년 10월 25일 오후 9:41 UTCresolved

      The issue affecting Citrix RightSignature has been fully resolved. If further issues continue, please contact Technical Support.

    Citrix RightSignature (powered by ShareFile) customers may be experiencing issues…

    시작 2022년 10월 14일 오후 8:26 UTC · 1h 19m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2022년 10월 14일 오후 8:26 UTCinvestigating

      Impact: Citrix RightSignature customers may be experiencing issues accessing the login page. Current Status: Citrix Engineering is actively investigating the issue and working towards mitigation. Next Steps: We will share an update within the next hour.

    2. 2022년 10월 17일 오후 3:45 UTCresolved

      The outage affecting Citrix RightSignature has been fully resolved. If further issues persist, please contact Technical Support.

    Citrix RightSignature may be experiencing issues...

    시작 2022년 2월 17일 오후 5:19 UTC · 43m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2022년 2월 17일 오후 5:19 UTCinvestigating

      Citrix RightSignature service is experiencing issues in the US region leading to admins and end users inability to access or load ShareFile. Citrix Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

    2. 2022년 2월 17일 오후 5:53 UTCmonitoring

      At this time, we believe that the issues affecting the Citrix RightSignature service have been mitigated. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.

    3. 2022년 2월 17일 오후 6:03 UTCresolved

      Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: If any further issues are seen, please contact Citrix Technical Support.

    Citrix RightSignature service is experiencing issues in the US region...

    시작 2022년 2월 16일 오후 4:48 UTC · 47m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2022년 2월 16일 오후 4:48 UTCinvestigating

      Impact: Citrix RightSignature service is experiencing issues in the US region leading to admins and users experiencing latency. Current Status: Citrix Engineering is currently investigating the issue. Next Steps: A further update will be provided within 60 minutes.

    2. 2022년 2월 16일 오후 5:09 UTCinvestigating

      The team continues to investigate this issue,

    3. 2022년 2월 16일 오후 5:35 UTCresolved

      Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: If any further issues are seen, please contact Citrix Technical Support.

    Citrix RightSignature customers may be experiencing some issues...

    시작 2021년 12월 31일 오후 3:56 UTC · 40m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2021년 12월 31일 오후 3:56 UTCidentified

      Impact: Citrix RightSignature service is currently experiencing issues in the US and EU regions. Customers may see an error message stating "Your preview period with Newest version of RightSignature has ended." This would prevent usage of Citrix RightSignature. Current Status: Citrix Engineering teams are engaged and investigating the issue. Preliminary evidence points an end of year expiration issue. Next Steps: Another update will be provided within the next 60 minutes.

    2. 2021년 12월 31일 오후 4:36 UTCresolved

      Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: This is the final update. If any further issues are seen, please contact Citrix Technical Support.

    Citrix Right Signature services may be experiencing issues - Investigating

    시작 2021년 9월 15일 오후 7:11 UTC · 1h 21m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2021년 9월 15일 오후 7:11 UTCinvestigating

      ADVISORY/INVESTIGATING Current Status: Citrix Right Signature service is experiencing latency issues affecting all customers in the US region. End-users impacted may be experiencing issues logging in to the service. Citrix Engineering continues to investigate the issue. Next Steps: A further update will be provided within 60 minutes, no later than 20:00 UTC.

    2. 2021년 9월 15일 오후 8:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2021년 9월 15일 오후 8:32 UTCresolved

      Impact: Citrix Content Collaboration(Right Signature) service was experiencing latency issues affecting all customers in the US region.    Current Status: At this time, we believe that the issue affecting the Citrix Content Collaboration(Right Signature) service has been fully resolved. We will continue to monitor closely.    Next Steps: If any further issues are seen, please contact Citrix Technical Support.

    Citrix RightSignature customers experiencing issues with Payment Provider Integration

    시작 2021년 6월 24일 오후 3:42 UTC · 1d 2h

    Outage중대한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2021년 6월 24일 오후 3:42 UTCinvestigating

      Impact: Citrix RightSignature customers are currently experiencing issues with Payment Provider Integration feature of the service. Current Status: Citrix Engineering teams are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided within the next 60 minutes (no later than 16:45 UTC).

    2. 2021년 6월 24일 오후 5:15 UTCidentified

      Current Status: Citrix Engineering team has identified the issue and actively collaborating with an upstream third-party provider to restore normal service functionality to our customers. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided as soon as available.

    3. 2021년 6월 25일 오후 6:29 UTCresolved

      At this moment we believe the issues impacting RightSignature service have been resolved. We will continue to monitor closely. To report any observed issues with the service, please contact Citrix Support.

    Citrix RightSignature experiencing latency issues

    시작 2020년 11월 12일 오후 10:00 UTC · 2h 16m

    Pending
    1. 2020년 11월 12일 오후 10:00 UTCinvestigating

      Citrix Engineering teams are investigating a latency issue impacting customers of Citrix RightSignature in the US region. Citrix engineering is diligently working on resolution. Another update will be provided within the next 60 minutes.

    2. 2020년 11월 12일 오후 10:12 UTCidentified

      Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. Customers may be experiencing latency issues during time. Citrix engineering is closely monitoring the situation. Another update will be provided within the next 60 minutes or sooner.

    3. 2020년 11월 13일 오전 12:16 UTCresolved

      The issues affecting Citrix RightSignature customers have now been resolved. Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. Citrix Engineering is closely monitoring the situation.

    Citrix RightSignature customers experiencing latency issues

    시작 2020년 10월 15일 오후 4:04 UTC · 3h 16m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    RightSignature System Status
    1. 2020년 10월 15일 오후 4:04 UTCinvestigating

      Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions. Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.

    2. 2020년 10월 15일 오후 6:14 UTCinvestigating

      Engineering team is still working on steps to mitigate the issue and will provide additional updates on this site once available

    3. 2020년 10월 15일 오후 7:20 UTCresolved

      At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.