ClassLink 장애 기록

1. 2026년 7월 2일 PM 12:07 UTCinvestigating

   우리는 현재 사용자 로그인에 영향을 미치는 intermittent 문제의 보고서를 조사하고 있습니다. 우리의 팀은 적극적으로 원인을 식별하기 위해 노력하고 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 업데이트합니다.

2. 2026년 7월 2일 PM 12:32 UTCidentified

   우리는 사용자를 위한 intermittent 로그인 문제를 식별했습니다. 우리 팀은 해결에 적극적으로 노력하고 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 업데이트합니다.

3. 2026년 7월 2일 PM 12:42 UTCmonitoring

   그는 intermittent 로그인 문제가 수정되었습니다. 우리는 안정성을 보장하기 위해 상황을 모니터링하고 있습니다. 우리는 한 번 다른 업데이트를 게시합니다. 우리는 문제가 완전히 해결됩니다.

4. 2026년 7월 2일 PM 1:22 UTCresolved

   Intermittent 로그인 문제가 해결 된 문제. 로그인 기능은 정상으로 돌아갑니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 1일 PM 1:14 UTCinvestigating

   Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

2. 2026년 6월 1일 PM 1:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 1일 PM 2:31 UTCidentified

   We believe we have identified the issue and are working on a resolution.

4. 2026년 6월 1일 PM 3:24 UTCmonitoring

   We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved.

5. 2026년 6월 1일 PM 3:41 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 PM 12:44 UTCinvestigating

   We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

2. 2026년 5월 19일 PM 3:06 UTCidentified

   We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

3. 2026년 5월 19일 PM 8:42 UTCidentified

   Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

4. 2026년 5월 20일 AM 11:32 UTCmonitoring

   The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

5. 2026년 5월 20일 PM 1:41 UTCresolved

   The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

1. 2026년 4월 10일 PM 12:44 UTCinvestigating

   We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

2. 2026년 4월 10일 PM 12:55 UTCinvestigating

   *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

3. 2026년 4월 10일 PM 2:56 UTCidentified

   We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

4. 2026년 4월 10일 PM 7:37 UTCmonitoring

   A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

5. 2026년 4월 10일 PM 8:18 UTCresolved

   This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

1. 2026년 2월 18일 PM 10:06 UTCresolved

   At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 2026년 1월 20일 PM 4:51 UTCinvestigating

   We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

2. 2026년 1월 20일 PM 5:08 UTCmonitoring

   All services should be restored. We are currently monitoring the situation.

3. 2026년 1월 20일 PM 5:29 UTCresolved

   This incident has been resolved.

1. 2026년 1월 9일 PM 12:24 UTCinvestigating

   We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

2. 2026년 1월 9일 PM 2:52 UTCmonitoring

   A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

3. 2026년 1월 9일 PM 3:01 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 1월 9일 PM 5:02 UTCresolved

   This incident has been resolved.

1. 2025년 10월 27일 PM 10:06 UTCinvestigating

   We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

2. 2025년 10월 27일 PM 10:24 UTCmonitoring

   We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

3. 2025년 10월 27일 PM 10:44 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 AM 11:14 UTCinvestigating

   Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

2. 2025년 10월 20일 AM 11:38 UTCidentified

   Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.

3. 2025년 10월 20일 PM 12:36 UTCmonitoring

   We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones. We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.

4. 2025년 10월 20일 PM 3:28 UTCmonitoring

   We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network. Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored. Thank you for your continued patience as we monitor and respond to this issue.

5. 2025년 10월 20일 PM 5:50 UTCmonitoring

   AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so. While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available. Thank you for your patience as we continue to monitor this situation closely.

6. 2025년 10월 20일 PM 7:46 UTCmonitoring

   We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration. We will continue to monitor the situation closely and provide additional updates as more information becomes available. Thank you for your continued patience.

7. 2025년 10월 20일 PM 10:01 UTCmonitoring

   All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.

8. 2025년 10월 21일 AM 12:04 UTCresolved

   All ClassLink services have been restored and are fully operational.

1. 2025년 9월 18일 PM 3:41 UTCinvestigating

   Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

2. 2025년 9월 18일 PM 4:14 UTCmonitoring

   Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

3. 2025년 9월 18일 PM 4:46 UTCresolved

   This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

1. 2025년 8월 18일 PM 12:39 UTCresolved

   ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

1. 2025년 8월 8일 AM 11:54 UTCinvestigating

   We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

2. 2025년 8월 8일 PM 12:15 UTCmonitoring

   Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

3. 2025년 8월 8일 PM 12:42 UTCresolved

   Login functionality has been fully restored.

1. 2025년 7월 15일 PM 2:58 UTCinvestigating

   We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

2. 2025년 7월 15일 PM 4:31 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 2025년 7월 15일 PM 7:56 UTCmonitoring

   A fix has been implemented. We are monitoring password locker functionality.

4. 2025년 7월 15일 PM 8:20 UTCresolved

   This incident has been resolved.

1. 2025년 4월 11일 PM 12:32 UTCinvestigating

   We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

2. 2025년 4월 11일 PM 1:10 UTCidentified

   We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

3. 2025년 4월 11일 PM 1:43 UTCmonitoring

   A fix has been implemented. We are continuing to monitor all Google logins.

4. 2025년 4월 11일 PM 3:47 UTCresolved

   This incident has been resolved.

1. 2025년 2월 5일 PM 5:18 UTCinvestigating

   ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

2. 2025년 2월 5일 PM 5:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 2월 5일 PM 6:30 UTCidentified

   We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

4. 2025년 2월 5일 PM 11:21 UTCresolved

   Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

1. 2025년 1월 6일 PM 3:13 UTCidentified

   A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

2. 2025년 1월 6일 PM 3:49 UTCidentified

   We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

3. 2025년 1월 7일 AM 12:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 1월 7일 AM 1:22 UTCresolved

   The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

1. 2024년 12월 5일 PM 4:26 UTCinvestigating

   We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

2. 2024년 12월 5일 PM 4:45 UTCmonitoring

   The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

3. 2024년 12월 5일 PM 6:09 UTCresolved

   This issue has been resolved.

1. 2024년 11월 30일 PM 2:47 UTCinvestigating

   A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

2. 2024년 11월 30일 PM 3:03 UTCmonitoring

   The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

3. 2024년 11월 30일 PM 3:10 UTCresolved

   This incident has been resolved.

1. 2024년 8월 21일 PM 1:09 UTCinvestigating

   We are investigating a login related issue. Users may experience slow response times logging in and an issue with My Apps loading properly. The teams are currently working to restore functionality as quickly as possible.

2. 2024년 8월 21일 PM 1:33 UTCmonitoring

   Logins have been restored. We are still addressing the slower than normal My Apps loading times.

3. 2024년 8월 21일 PM 1:41 UTCresolved

   LaunchPad logins and My Apps functionality have been fully restored.

1. 2024년 8월 15일 PM 12:17 UTCinvestigating

   We are investigating an issue with LaunchPad pages not loading. Users may receive a 404 error or Portal not found error.

2. 2024년 8월 15일 PM 12:29 UTCidentified

   The teams have identified the issue and are working towards a resolution.

3. 2024년 8월 15일 PM 12:51 UTCidentified

   LaunchPad pages are now loading. Restoration efforts are still underway to fully restore the system. Thank you for your patience and understanding during this time. We will keep you informed of any further developments.

4. 2024년 8월 15일 PM 1:11 UTCresolved

   All services have been restored. Users can access and use the system as usual.