ClassLink 장애 기록

1. 2026년 10월 8일 오후 6:11 UTCidentified

   Google은 업데이트 된 ChromeOS (reports는 10 월 6 일에 시작된 154 및 150 버전)의 단계 롤아웃을 시작했으며 10 월 20 일까지 모든 장치에 도달 할 것으로 예상됩니다. 우리는이 업데이트가 일부 ClassLink 서명 인 시도가 401 오류를 반환 할 수 있음을 확인했습니다. ** 호는 영향을받습니다 : ** Google 업데이트 150-156을받은 장치에서 사용자. 모든 로그인이 영향을 미칩니다. Google이 정체 공급자 인 지역은이 오류가 장치에 로그인하여 사용자를 방지 할 수 있습니다. **지역:** 사용자가 401 오류를 볼 경우 페이지를 새로 고침하거나 장치를 다시 시작하고 다시 로그인하십시오. 이것은 대부분의 경우의 문제점을 해결합니다. **다음 단계:** ClassLink 엔지니어링은 원인을 확인하고 수정을 개발하고 있으며, 10 월 9 일 금요일보다 나중에 준비 할 것으로 예상됩니다. 수정이 배포 될 때이 페이지를 업데이트 할 것입니다, 또는 어떤 변경 사항. 우리는 붕괴를 위해 사과하고 당신의 인내를 평가합니다. 문제가 해결되지 않는 경우 ClassLink 지원에 문의하십시오.

2. 2026년 10월 9일 오후 5:24 UTCresolved

   Google 업데이트 150, 154, 155 또는 156가 해결 될 수있는 장치에 로그인 할 때 간헐적 인 401 오류가 발생했습니다. 영향을받는 장치에 대한 표시는 현재 예상대로 완료됩니다. 401 오류를 경험하려면 ClassLink 지원에 문의하십시오. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 2일 오후 12:08 UTCinvestigating

   우리는 현재 사용자 로그인에 영향을 미치는 intermittent 문제의 보고서를 조사하고 있습니다. 우리의 팀은 적극적으로 원인을 식별하기 위해 노력하고 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 업데이트합니다.

2. 2026년 7월 2일 오후 1:07 UTCmonitoring

   그는 intermittent 로그인 문제가 수정되었습니다. 우리는 안정성을 보장하기 위해 상황을 모니터링하고 있습니다. 우리는 한 번 다른 업데이트를 게시합니다. 우리는 문제가 완전히 해결됩니다.

3. 2026년 7월 2일 오후 1:07 UTCidentified

   우리는 사용자를 위한 intermittent 로그인 문제를 식별했습니다. 우리 팀은 해결에 적극적으로 노력하고 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 업데이트합니다.

4. 2026년 7월 2일 오후 2:05 UTCresolved

   Intermittent 로그인 문제가 해결 된 문제. 로그인 기능은 정상으로 돌아갑니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 2일 오후 12:07 UTCinvestigating

   우리는 현재 사용자 로그인에 영향을 미치는 intermittent 문제의 보고서를 조사하고 있습니다. 우리의 팀은 적극적으로 원인을 식별하기 위해 노력하고 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 업데이트합니다.

2. 2026년 7월 2일 오후 12:32 UTCidentified

   우리는 사용자를 위한 intermittent 로그인 문제를 식별했습니다. 우리 팀은 해결에 적극적으로 노력하고 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 업데이트합니다.

3. 2026년 7월 2일 오후 12:42 UTCmonitoring

   그는 intermittent 로그인 문제가 수정되었습니다. 우리는 안정성을 보장하기 위해 상황을 모니터링하고 있습니다. 우리는 한 번 다른 업데이트를 게시합니다. 우리는 문제가 완전히 해결됩니다.

4. 2026년 7월 2일 오후 1:22 UTCresolved

   Intermittent 로그인 문제가 해결 된 문제. 로그인 기능은 정상으로 돌아갑니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 1일 오후 1:14 UTCinvestigating

   Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

2. 2026년 6월 1일 오후 1:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 1일 오후 2:31 UTCidentified

   We believe we have identified the issue and are working on a resolution.

4. 2026년 6월 1일 오후 3:24 UTCmonitoring

   We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved.

5. 2026년 6월 1일 오후 3:41 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 오후 12:44 UTCinvestigating

   We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

2. 2026년 5월 19일 오후 3:06 UTCidentified

   We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

3. 2026년 5월 19일 오후 8:42 UTCidentified

   Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

4. 2026년 5월 20일 오전 11:32 UTCmonitoring

   The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

5. 2026년 5월 20일 오후 1:41 UTCresolved

   The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

1. 2026년 4월 10일 오후 12:44 UTCinvestigating

   We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

2. 2026년 4월 10일 오후 12:55 UTCinvestigating

   *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

3. 2026년 4월 10일 오후 2:56 UTCidentified

   We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

4. 2026년 4월 10일 오후 7:37 UTCmonitoring

   A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

5. 2026년 4월 10일 오후 8:18 UTCresolved

   This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

1. 2026년 2월 18일 오후 10:06 UTCresolved

   At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 2026년 1월 20일 오후 4:51 UTCinvestigating

   We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

2. 2026년 1월 20일 오후 5:08 UTCmonitoring

   All services should be restored. We are currently monitoring the situation.

3. 2026년 1월 20일 오후 5:29 UTCresolved

   This incident has been resolved.

1. 2026년 1월 9일 오후 12:24 UTCinvestigating

   We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

2. 2026년 1월 9일 오후 2:52 UTCmonitoring

   A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

3. 2026년 1월 9일 오후 3:01 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 1월 9일 오후 5:02 UTCresolved

   This incident has been resolved.

1. 2025년 10월 27일 오후 10:06 UTCinvestigating

   We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

2. 2025년 10월 27일 오후 10:24 UTCmonitoring

   We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

3. 2025년 10월 27일 오후 10:44 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오전 11:14 UTCinvestigating

   Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

2. 2025년 10월 20일 오전 11:38 UTCidentified

   Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.

3. 2025년 10월 20일 오후 12:36 UTCmonitoring

   We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones. We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.

4. 2025년 10월 20일 오후 3:28 UTCmonitoring

   We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network. Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored. Thank you for your continued patience as we monitor and respond to this issue.

5. 2025년 10월 20일 오후 5:50 UTCmonitoring

   AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so. While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available. Thank you for your patience as we continue to monitor this situation closely.

6. 2025년 10월 20일 오후 7:46 UTCmonitoring

   We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration. We will continue to monitor the situation closely and provide additional updates as more information becomes available. Thank you for your continued patience.

7. 2025년 10월 20일 오후 10:01 UTCmonitoring

   All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.

8. 2025년 10월 21일 오전 12:04 UTCresolved

   All ClassLink services have been restored and are fully operational.

1. 2025년 9월 18일 오후 3:41 UTCinvestigating

   Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

2. 2025년 9월 18일 오후 4:14 UTCmonitoring

   Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

3. 2025년 9월 18일 오후 4:46 UTCresolved

   This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

1. 2025년 8월 18일 오후 12:39 UTCresolved

   ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

1. 2025년 8월 8일 오전 11:54 UTCinvestigating

   We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

2. 2025년 8월 8일 오후 12:15 UTCmonitoring

   Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

3. 2025년 8월 8일 오후 12:42 UTCresolved

   Login functionality has been fully restored.

1. 2025년 7월 15일 오후 2:58 UTCinvestigating

   We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

2. 2025년 7월 15일 오후 4:31 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 2025년 7월 15일 오후 7:56 UTCmonitoring

   A fix has been implemented. We are monitoring password locker functionality.

4. 2025년 7월 15일 오후 8:20 UTCresolved

   This incident has been resolved.

1. 2025년 4월 11일 오후 12:32 UTCinvestigating

   We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

2. 2025년 4월 11일 오후 1:10 UTCidentified

   We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

3. 2025년 4월 11일 오후 1:43 UTCmonitoring

   A fix has been implemented. We are continuing to monitor all Google logins.

4. 2025년 4월 11일 오후 3:47 UTCresolved

   This incident has been resolved.

1. 2025년 2월 5일 오후 5:18 UTCinvestigating

   ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

2. 2025년 2월 5일 오후 5:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 2월 5일 오후 6:30 UTCidentified

   We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

4. 2025년 2월 5일 오후 11:21 UTCresolved

   Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

1. 2025년 1월 6일 오후 3:13 UTCidentified

   A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

2. 2025년 1월 6일 오후 3:49 UTCidentified

   We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

3. 2025년 1월 7일 오전 12:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 1월 7일 오전 1:22 UTCresolved

   The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

1. 2024년 12월 5일 오후 4:26 UTCinvestigating

   We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

2. 2024년 12월 5일 오후 4:45 UTCmonitoring

   The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

3. 2024년 12월 5일 오후 6:09 UTCresolved

   This issue has been resolved.

1. 2024년 11월 30일 오후 2:47 UTCinvestigating

   A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

2. 2024년 11월 30일 오후 3:03 UTCmonitoring

   The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

3. 2024년 11월 30일 오후 3:10 UTCresolved

   This incident has been resolved.