Clearsale 장애 기록

1. 2026년 8월 14일 PM 4:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 2026년 8월 14일 PM 4:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 2026년 8월 13일 PM 6:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 2026년 8월 13일 PM 6:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 8월 13일 PM 7:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 2026년 7월 28일 PM 2:46 UTCinvestigating

   현재 Shopify 주문 상태 업데이트에 대한 불안정성을 경험하고 있습니다. 우리의 기술 팀은 분석하고 가능한 빨리 정상적인 가동을 복원하기 위하여 문제점을 해결하기 위하여 적극적으로 일하고 있습니다.

2. 2026년 7월 28일 PM 4:05 UTCresolved

   우리는 우리의 기술적인 팀이 문제점을 해결하고, 신청은 지금 일반적으로 작용하는 것을 알리기 위하여 만족됩니다. 문제가 다시 발생하면 [email protected]으로 이메일을 통해 지원 팀에 문의하십시오

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 17일 PM 2:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 2026년 6월 17일 PM 2:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 17일 PM 2:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 2026년 6월 17일 PM 6:06 UTCresolved

   This incident has been resolved.

1. 2026년 1월 15일 PM 5:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 2026년 1월 15일 PM 8:33 UTCinvestigating

   This incident has been resolved.

3. 2026년 1월 15일 PM 8:33 UTCresolved

   This incident has been resolved.

1. 2025년 12월 18일 PM 7:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 2025년 10월 29일 PM 6:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 2025년 10월 29일 PM 9:55 UTCresolved

   The Client Portal is back online.

1. 2025년 10월 14일 PM 11:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 2025년 10월 15일 AM 1:19 UTCresolved

   This incident has been resolved.

1. 2025년 6월 16일 PM 2:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 2025년 6월 16일 PM 3:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 2025년 5월 9일 PM 1:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 2025년 5월 9일 PM 1:18 UTCinvestigating

   The problem was solved.

3. 2025년 5월 9일 PM 1:18 UTCresolved

   This incident has been resolved.

1. 2025년 3월 31일 PM 1:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 2025년 3월 31일 PM 3:39 UTCresolved

   This incident has been resolved.

1. 2025년 3월 13일 PM 8:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 2025년 2월 12일 PM 6:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 2025년 2월 12일 PM 6:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 2월 12일 PM 7:15 UTCresolved

   This incident has been resolved.

1. 2025년 2월 11일 PM 4:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 2025년 2월 11일 PM 5:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool