Clever 장애 기록

1. 2026년 8월 27일 PM 2:18 UTCinvestigating

   Clever는 현재 연결된 앱 페이지에 동기화 시간을 동기화하는 문제가 대시보드에 inaccurately 표시하고 있습니다. 우리는 더 많은 정보가 있기 때문에, 우리는 갱신을 제공할 것입니다.

2. 2026년 8월 27일 PM 2:47 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 8월 27일 PM 2:47 UTCidentified

   이 문제를 해결하기 위해 계속 노력하고 있습니다.

4. 2026년 8월 27일 PM 3:36 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

5. 2026년 8월 27일 PM 3:46 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 14일 PM 5:09 UTCinvestigating

   We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

2. 2026년 8월 14일 PM 9:15 UTCmonitoring

   Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you

3. 2026년 8월 18일 PM 1:59 UTCresolved

   Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.

1. 2026년 8월 13일 PM 4:23 UTCinvestigating

   We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

2. 2026년 8월 13일 PM 9:38 UTCresolved

   The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.

1. 2026년 8월 5일 PM 6:50 UTCinvestigating

   We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status updates.

2. 2026년 8월 5일 PM 8:48 UTCresolved

   This incident has been resolved.

1. 2026년 6월 22일 PM 7:55 UTCidentified

   We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

2. 2026년 6월 22일 PM 10:20 UTCresolved

   This incident has been resolved.

1. 2026년 5월 1일 PM 5:48 UTCidentified

   We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

2. 2026년 5월 1일 PM 7:09 UTCresolved

   This incident has been resolved.

1. 2026년 4월 29일 PM 12:21 UTCidentified

   We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.

2. 2026년 4월 29일 PM 6:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 30일 PM 3:35 UTCresolved

   This incident has been resolved.

1. 2026년 4월 15일 PM 6:18 UTCresolved

   Users may have experienced login issues to the Clever Portal today, April 15th, around 1:40pm ET/ 10:40am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

1. 2026년 3월 26일 PM 3:30 UTCinvestigating

   Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.

2. 2026년 3월 26일 PM 7:04 UTCmonitoring

   The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!

3. 2026년 3월 27일 PM 4:21 UTCresolved

   The incident regarding intermittent login failures has been resolved. -Thank you

1. 2026년 3월 18일 PM 2:51 UTCinvestigating

   There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.

2. 2026년 3월 18일 PM 5:00 UTCresolved

   Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused.

1. 2026년 2월 10일 PM 8:47 UTCinvestigating

   Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.

2. 2026년 2월 10일 PM 9:25 UTCidentified

   Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available.

3. 2026년 2월 10일 PM 10:58 UTCresolved

   Amazon AWS has resolved this issue, and everything is back to normal.

1. 2026년 2월 10일 PM 5:23 UTCinvestigating

   Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.

2. 2026년 2월 10일 PM 8:15 UTCresolved

   This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com

1. 2026년 1월 16일 PM 10:19 UTCidentified

   Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

2. 2026년 1월 17일 AM 4:12 UTCmonitoring

   Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

3. 2026년 1월 20일 PM 7:33 UTCresolved

   This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

1. 2026년 1월 14일 PM 4:25 UTCinvestigating

   Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.

2. 2026년 1월 15일 PM 4:09 UTCinvestigating

   Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue.

3. 2026년 1월 16일 AM 12:40 UTCresolved

   This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/

1. 2026년 1월 7일 PM 3:59 UTCinvestigating

   Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you

2. 2026년 1월 7일 PM 7:13 UTCmonitoring

   Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you,

3. 2026년 1월 8일 PM 2:21 UTCresolved

   The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused.

1. 2025년 12월 12일 PM 2:12 UTCinvestigating

   We are currently investigating an issue where some users are being prompted to change their password when they are trying to log into Clever. We will provide updates as soon as we have them available. We apologize for the inconvenience. For any questions, please reach out to Clever Support at support.clever.com Thank you

2. 2025년 12월 12일 PM 4:07 UTCresolved

   The issue with some users being prompted to reset their password has been resolved. We apologize for any inconvenience this may have caused! Thank you

1. 2025년 12월 1일 PM 6:02 UTCinvestigating

   At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)

2. 2025년 12월 1일 PM 6:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 12월 1일 PM 8:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 12월 2일 PM 4:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 12월 2일 PM 5:51 UTCresolved

   According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.

1. 2025년 11월 19일 PM 3:01 UTCinvestigating

   Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever. For any questions or assistance, please reach out to Clever Support at support.clever.com We sincerely apologize for any inconvenience this may cause and thank you for your patience.

2. 2025년 11월 19일 PM 3:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 11월 21일 PM 11:34 UTCresolved

   This incident has been resolved.

1. 2025년 11월 19일 AM 6:41 UTCmonitoring

   Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. We are currently rerunning syncs and the issue will be automatically corrected on your next sync, or you can choose to discard the hold.

2. 2025년 11월 19일 PM 1:41 UTCresolved

   The incident with admin deletions has been resolved. If your sync is currently on hold, discard the hold or contact Clever Support at support.clever.com for assistance. If you are an admin in the account and received a "Welcome to Clever" email, you can disregard that email. For any other issues or questions, please contact Clever Support. We apologize for any inconvenience this caused and thank you for your patience.

1. 2025년 11월 4일 PM 5:43 UTCinvestigating

   There is a widespread issue involving Google that is currently impacting Chromebook logins, including Badges into Chromebooks. We are monitoring the issue and will provide status updates as they become available.

2. 2025년 11월 5일 PM 12:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 11월 5일 PM 6:17 UTCresolved

   This incident has been resolved.