Clevertap 장애 기록

1. 2026년 7월 16일 오전 8:59 UTCidentified

   우리의 모든 지역에 대한 섭취는 현재 AWS CloudFront의 문제로 영향을 미쳤습니다. 우리는 AWS로 일하고 또한 ingestion를 위로 얻는 대체 방법에 있습니다. 다음 시간에 업데이트를 기대하십시오.

2. 2026년 7월 16일 오전 9:00 UTCidentified

   이 문제를 해결하기 위해 계속 노력하고 있습니다.

3. 2026년 7월 16일 오전 10:30 UTCidentified

   우리는 우리의 EU 엔드포인트에 대한 대체 접근 방식을 구현하여 ingestion을 복원합니다. SDK ingestion은 현재 지역에서 시작되었습니다. 다른 지역은 너무 따릅니다.

4. 2026년 7월 16일 오전 11:09 UTCidentified

   Ingestion은 SG 엔드포인트에서 정상으로 돌아갑니다. SDK와 API 모두. 일은 다른 지구를 위한 in-progress입니다.

5. 2026년 7월 16일 오전 11:32 UTCmonitoring

   Ingestion은 우리의 인도 엔드포인트에 정상으로 돌아갑니다, SDK와 API 둘 다. 다른 지역을 위해, ingestion는 보통 보다는 더 느립니다. 우리는 ingestion 성과를 감시하고 있습니다.

6. 2026년 7월 16일 오전 11:54 UTCmonitoring

   업데이트: Ingestion은 모든 endpoints를 가로지르며 정상적으로 동작합니다. 우리는 지속적으로 안정성을 보장하기 위해 시스템을 밀접하게 모니터링하고 있습니다.

7. 2026년 7월 16일 오후 1:15 UTCresolved

   문제는 해결되고, 모든 영향을받는 서비스는 일반적으로 작동합니다. 우리는 확인된 체계 안정성이 있고 우리의 표준 가동 과정의 부분으로 감시하는 것을 계속할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 2일 오전 6:39 UTCinvestigating

   Our MEC region customers are experiencing downtime in some of the components. This is due to the disruption in AWS services in the region. We are working with AWS team to bring systems back up. We will provide another update in a hour, or sooner if we have additional information to share.

2. 2026년 3월 2일 오전 6:56 UTCmonitoring

   We have implemented some infra changes and all systems are operational. We are monitoring the systems now.

3. 2026년 3월 2일 오전 8:10 UTCinvestigating

   Systems are down right now. The disruption of AWS services continues in META region and is impacting CleverTap components. Alternate ways to bring the systems backup are being explored. Next update will be shared in one hour.

4. 2026년 3월 2일 오전 10:37 UTCinvestigating

   Disruption in AWS services in the META region is still on-going. Due to this, CleverTap systems are down. The situation is being monitored and further updates will be shared as soon as we have more information.

5. 2026년 3월 5일 오전 9:52 UTCresolved

   We have made necessary infra changes to get the systems up and running. Your Success managers have been communicating with you on this. This will continue to happen to address specific queries, relay information about what followed the AWS outage.

1. 2025년 11월 3일 오전 8:53 UTCresolved

   There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

1. 2025년 10월 8일 오전 4:30 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

2. 2025년 10월 8일 오전 4:42 UTCmonitoring

   All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

3. 2025년 10월 8일 오전 5:06 UTCresolved

   This incident has been resolved and all our systems are working as expected.

1. 2025년 5월 14일 오전 11:17 UTCinvestigating

   We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.

2. 2025년 5월 14일 오전 11:35 UTCidentified

   We have identified the issue and are working on the fix. Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.

3. 2025년 5월 14일 오후 12:30 UTCinvestigating

   The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.

4. 2025년 5월 14일 오후 2:22 UTCmonitoring

   We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.

5. 2025년 5월 14일 오후 2:55 UTCresolved

   The incident has been resolved and all the systems are back to normal.

1. 2025년 4월 22일 오전 8:08 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

2. 2025년 4월 22일 오전 9:02 UTCmonitoring

   Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

3. 2025년 4월 22일 오전 9:05 UTCresolved

   The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

1. 2024년 12월 12일 오전 11:09 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

2. 2024년 12월 12일 오전 11:44 UTCidentified

   We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.

3. 2024년 12월 12일 오후 12:25 UTCresolved

   The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.

1. 2024년 9월 16일 오전 5:07 UTCmonitoring

   Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard. Campaigns/exports/ingestion is working as normal. We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now. We will update this incident shortly.

2. 2024년 9월 16일 오전 5:25 UTCresolved

   We have bypassed Cloudflare for now and dashboard logins are working fine. Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.

1. 2024년 6월 26일 오전 6:07 UTCidentified

   We are upgrading the affected cluster in the EU1 region. Please allow us 10-20 minutes to upgrade. Affected users will not be able to use dashboard during this period.

2. 2024년 6월 26일 오전 6:13 UTCmonitoring

   The cluster has been upgraded and systems are back to normal. Users can login and perform the dashboard actions normally. We are observing this for the next few minutes before closing the incident.

3. 2024년 6월 26일 오전 6:17 UTCresolved

   This incident is resolved and all systems are back to normal.

1. 2024년 6월 26일 오전 5:30 UTCresolved

   One of our clusters in EU1 was unresponsive for 20 minutes. Users on that cluster could not login to the platform for 20 minutes between IST 10:30 AM to 10.50 AM (GMT 5:00 AM to GMT 5:20 AM)

1. 2024년 3월 4일 오전 7:45 UTCidentified

   We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow/not working for a few customers. We are currently investigating the incident and will update here in the next 30 minutes.

2. 2024년 3월 4일 오전 8:08 UTCmonitoring

   The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

3. 2024년 3월 4일 오전 8:18 UTCresolved

   This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

1. 2024년 2월 29일 오전 7:35 UTCinvestigating

   We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow. We are currently investigating the incident and will update here in the next 30 minutes.

2. 2024년 2월 29일 오전 7:48 UTCinvestigating

   We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion.

3. 2024년 2월 29일 오전 8:19 UTCmonitoring

   The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

4. 2024년 2월 29일 오전 8:31 UTCresolved

   This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

1. 2023년 10월 9일 오전 7:21 UTCidentified

   We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.

2. 2023년 10월 9일 오전 8:34 UTCidentified

   We are continuing to work with the infrastructure team to fix the issue. We are expecting a slight delay in getting this node back online. We will keep updating the status regularly here.

3. 2023년 10월 9일 오전 9:56 UTCmonitoring

   The affected node is back to normal. All our systems are back to normal. We are currently monitoring the services. We will close the incident in a few minutes.

4. 2023년 10월 9일 오전 10:21 UTCresolved

   This incident has been resolved and all our systems are stable and normal. We are closing the incident.

1. 2023년 10월 4일 오전 7:03 UTCidentified

   We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers. The campaign deliveries/data exports are partially unavailable for these customers. Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance. The expected time is 1 hour to resolve.

2. 2023년 10월 4일 오전 9:00 UTCidentified

   The data store is back up now and we are verifying the instance(s) before moving into monitoring status.

3. 2023년 10월 4일 오전 9:39 UTCidentified

   The affected system is back to normalcy. We are currently monitoring this for some time before closing the incident.

4. 2023년 10월 4일 오전 9:58 UTCresolved

   This incident has been resolved and all our systems are working as expected.

1. 2023년 9월 15일 오전 8:09 UTCinvestigating

   We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

2. 2023년 9월 15일 오전 8:16 UTCmonitoring

   We have deployed the changes which resolved the issue with our Europe SDK endpoint. The ingestion is back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

3. 2023년 9월 15일 오전 8:23 UTCresolved

   This incident has been resolved and SDK ingestion has resumed to normal.

1. 2023년 8월 31일 오후 1:45 UTCidentified

   We are currently facing a user information sync issue. A few accounts/users are not able to login to our EU1 dashboard. We are currently fixing the sync issue. The users will be able to login as soon as their information is synced up. We will update here with the progress. As an alternative measure, users/accounts who are facing issues can access the following page to perform their activities: https://eu1.dashboard.clevertap.com/old-login.html All other components of the platform are working fine: 1) Ingestion (SDK/API) is working fine 2) Scheduled campaigns/live campaigns are running fine 3) Import/Export functionality is working fine

2. 2023년 8월 31일 오후 2:48 UTCmonitoring

   Update: We have completed the data sync for 90% of the accounts and users. We will be completing the remaining set of users in the next 30 minutes. We will post the update here.

3. 2023년 8월 31일 오후 4:08 UTCresolved

   All user information and account information is synced. All users can login and conduct their operations normally. This incident is resolved and all components are working as expected.

1. 2023년 3월 23일 오전 11:59 UTCinvestigating

   We are currently investigating an issue that is causing slowness on the EU1 dashboard. We are investigating this issue and would update the status soon.

2. 2023년 3월 23일 오후 12:29 UTCidentified

   We are upgrading the issue to critical as the following things are affected: 1) Ingestion of data is delayed (SDK/API/sFTP import) 2) Dashboard operations are affected/degraded 3) Campaign delivery is affected We are currently working on bringing the services up. The estimated time is approximately 120 minutes or lesser. We will update the status in the next 30 minutes. We apologize for the inconvenience caused.

3. 2023년 3월 23일 오후 1:33 UTCmonitoring

   We have identified the issue and fixed it. The systems are back to their normal status. We are currently monitoring the platform and would update here in some time.

4. 2023년 3월 23일 오후 1:43 UTCresolved

   This incident is marked as resolved and all systems are back to normal.

1. 2023년 3월 1일 오전 4:08 UTCinvestigating

   We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

2. 2023년 3월 1일 오전 4:44 UTCmonitoring

   We have deployed the changes which resolved the issue with our Europe sdk endpoint. The ingestion is coming back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

3. 2023년 3월 1일 오전 4:57 UTCresolved

   This incident has been resolved and SDK ingestion has resumed to normal.

1. 2023년 1월 18일 오전 10:00 UTCinvestigating

   We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints. Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue. We appreciate your patience and we will continue to update the status here.

2. 2023년 1월 18일 오전 11:12 UTCinvestigating

   We are continuing to work on this issue. We have identified some of the possible causes and working on addressing those. We will update this space in the next 30 minutes with further updates.

3. 2023년 1월 18일 오후 12:12 UTCmonitoring

   A fix has been implemented and all our Europe API endpoints are up and running. We are monitoring the situation.

4. 2023년 1월 18일 오후 12:56 UTCresolved

   This incident has been resolved. Our Europe API endpoint is back to normal.

1. 2022년 12월 20일 오후 3:13 UTCinvestigating

   We are currently investigating an issue that is causing degraded performance/partial outage on our Europe and India SDK and API Endpoints. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

2. 2022년 12월 20일 오후 3:54 UTCidentified

   The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.

3. 2022년 12월 20일 오후 4:29 UTCidentified

   Europe endpoints are back to normal and the data is getting processed. We are currently working on India Endpoints and will update the status here soon.

4. 2022년 12월 20일 오후 5:18 UTCidentified

   We are taking more time to identify the exact issue with India endpoints that is causing the downtime. Thank you for your patience and we will continue to update the progress here.

5. 2022년 12월 20일 오후 6:45 UTCidentified

   India SDK endpoints are back to normal and the data is getting processed. We are currently working on India API endpoints and the service is partially back to normal and currently exhibiting degraded performance. We are working on this and will update the status here soon

6. 2022년 12월 20일 오후 6:46 UTCidentified

   We are continuing to work on a fix for this issue.

7. 2022년 12월 20일 오후 7:16 UTCmonitoring

   Our India API endpoints are back to normal and we are monitoring the system for some time. Status update: All our endpoints (SDK as well as API) are up for India and Europe. We will observe this for some time before closing the incident.

8. 2022년 12월 20일 오후 7:59 UTCresolved

   This incident has been resolved and all endpoints are back to normal. Data ingestion has resumed to normal.