Click 장애 기록

1. 2026년 9월 2일 AM 9:19 UTCinvestigating

   고객 여러분, 우리는 현재 새로운 케이스를 만들거나 기존의 하나에 액세스 할 수있는 ClickSoftware 커뮤니티 포털과 가용성 문제를 조사하고 있습니다. 한편, [email protected]에서 새로운 케이스나 기존 케이스 통신을 위해 저희에게 연락하십시오. 우리는 해결책에 적극적으로 일하고 그것으로 빨리 새롭게 할 것입니다. 우리는 불편을 끼쳐 드려요. 감사합니다. Salesforce 지원

2. 2026년 9월 2일 AM 10:25 UTCinvestigating

   고객 여러분, 감사합니다. 우리는 ClickSoftware 커뮤니티 포털에 영향을 미치는 가용성 문제를 확인하고 해결을 위해 적극적으로 노력하고 있습니다. 이 문제의 영향은 제한되어 있으며 모든 고객이 영향을받지 않습니다. 새로운 케이스를 만드는 데 어려움을 겪거나 기존의 하나에 액세스하는 경우, 친절하게 [email protected]으로 연락하여 새로운 기존의 경우 통신을 지원합니다. 우리는 우리가 전체 해결책을 향해 진행으로 업데이트를 계속할 것입니다. 우리는 당신의 이해와 인내력을 평가합니다. 감사합니다. Salesforce 지원

3. 2026년 9월 2일 PM 1:10 UTCresolved

   고객 여러분, ClickSoftware 커뮤니티 포털에 영향을 미치는 가용성 문제가 알려 주시기 바랍니다. 당신은 새로운 케이스를 만들 수 있어야하고 기존의 하나에 접근. 우리가 이것을 통해 일하면서 당신의 인내와 이해에 감사드립니다. 문제가 계속되면 [email protected]으로 연락 주시기 바랍니다. 우리는 우리의 지원에 있는 당신의 지속적인 신뢰를 평가합니다. 감사합니다. Salesforce 지원

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 6일 AM 11:28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 2026년 4월 4일 PM 2:08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 2026년 5월 4일 AM 9:37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2026년 1월 31일 PM 11:30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 2026년 1월 23일 PM 3:37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 2026년 1월 21일 PM 9:49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 2026년 1월 21일 PM 11:02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 2026년 1월 22일 AM 1:00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 2026년 1월 28일 PM 8:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2026년 1월 21일 PM 9:32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 2025년 11월 14일 PM 3:58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 2025년 11월 14일 PM 4:23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 2025년 11월 26일 AM 9:25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025년 10월 6일 PM 4:43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 2025년 10월 6일 PM 5:35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 2025년 9월 30일 AM 10:12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 2025년 6월 3일 AM 8:31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 2025년 6월 3일 AM 9:23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 2025년 6월 3일 AM 10:40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 2025년 7월 6일 PM 7:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025년 5월 27일 PM 1:47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 2025년 5월 1일 PM 1:48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 2025년 4월 24일 PM 12:59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 2025년 4월 24일 PM 2:25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 2025년 3월 31일 PM 2:13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 2025년 3월 31일 PM 4:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 3월 31일 PM 6:05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 2025년 4월 10일 AM 10:15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025년 1월 3일 PM 5:03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 2025년 1월 3일 PM 6:02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 2025년 1월 3일 AM 11:51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 2025년 1월 3일 PM 1:56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 2025년 1월 16일 AM 10:08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025년 1월 2일 PM 9:07 UTCinvestigating

   We are currently investigating potential availability issues related to the "Analytics License Expired" error in our Field Service Edge (FSE) Analytics services. Our team is actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

2. 2025년 1월 4일 AM 7:18 UTCidentified

   Dear Click Customer, Our engineering team has identified the issue and actively working on a solution. We will keep you informed with updates as we make progress. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Click Software Support A Salesforce Company

3. 2025년 1월 6일 PM 4:25 UTCidentified

   Dear ClickSoftware Customers, We want to thank you for your patience as we address the current issue affecting Click Analytics. Our team has identified the root cause and is actively collaborating with our vendor partners to implement a permanent fix. We understand how important this functionality is to your operations, and we're fully committed to resolving this as quickly and effectively as possible. We’ll continue to keep you updated with any significant progress. If you have any questions or concerns, our support team is here to assist you. Thank you for your understanding and trust. Thank you, ClickSoftware Global Support

4. 2025년 1월 7일 PM 6:25 UTCidentified

   Dear ClickSoftware Customers, We have identified the root cause of the issue and implemented a solution that is currently being applied. To ensure a seamless experience for all our customers, we are actively working on a comprehensive solution to address all tenants simultaneously. We deeply appreciate your ongoing support and patience as we work diligently to resolve this matter as quickly and effectively as possible. Thank you for trusting us and for your support. Thank you, ClickSoftware Global Support A Salesforce Company

5. 2025년 1월 9일 PM 8:01 UTCidentified

   Dear ClickSoftware Customers, Thank you for your time and Patience. We sincerely apologize for any inconvenience this situation may have caused. We are currently working together with our vendor to determine how to update the licenses for all tenants effectively. In the meantime, if any you encounter any issues related to Analytics, we request you to open a support case or email us at [email protected] and we will address it as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Further updates will be provided as we make progress. Thank you, ClickSoftware Global Support

6. 2025년 1월 20일 AM 6:08 UTCresolved

   We are closing this incident. Please open a Support Case or email us at [email protected] for any issues.

1. 2024년 12월 16일 PM 1:19 UTCinvestigating

   Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) Mobile Native App on Google playstore. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Best Regards, Click Software A Salesforce Company

2. 2024년 12월 16일 PM 4:45 UTCidentified

   Dear Customer, We have identified the issue that is affecting the avaiblity of the Click Mobile Native app on Google Playstore. We are working to restore it and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Best Regards, Click Software Support, A Salesforce Company

3. 2024년 12월 17일 AM 7:52 UTCresolved

   Dear Customer, We are pleased to inform you that the issue affecting the availability of the Service Edge App on the Google Play Store has been resolved as of 8:45 PM UTC. The app is now fully available for download We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process. Click Software Support, A Salesforce Company

4. 2025년 2월 19일 PM 5:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - December 16th, 2024 - FSE](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-Production-December-16th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2024년 12월 1일 AM 9:56 UTCinvestigating

   Dear ClickSoftware Customers, We are currently experiencing issues with the MR19 deployment. This may impact the functionality of ClickMobile services for users. Our team is actively working to resolve this. Updates will follow as progress is made. Thank you for your patience. Thank you, ClickSoftware Global Support!

2. 2024년 12월 1일 AM 10:58 UTCresolved

   Dear ClickSoftware Customers, The issue preventing engineers from logging in to ClickMobile has now been resolved. We sincerely thank you for your time and patience while our team worked to address this matter. If you continue to experience any issues, please contact ClickSoftware Global Support. Thank you

3. 2024년 12월 5일 PM 6:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [December 1st, 2024 - FSE EU PROD - ClickMobile Timeout Errors](https://community.clicksoftware.com/s/article/December-1st-2024-FSE-EU-PROD-ClickMobile-timeout-errors). This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.