Clicksend 장애 기록

1. 2026년 9월 3일 AM 1:24 UTCinvestigating

   유럽 연합 (EU) 지역에서 우리의 공급 업체는 현재 필수 유지 보수를 수행하고 있으며, 지역의 우편 서비스에 지연을 유발합니다. 모든 ClickSend 시스템은 일반적으로 운영되며 고객이 제출 한 모든 문자 / 메시지 카드는 성공적으로 받고 우리의 시스템 내에서 안전하게 보관됩니다. 그러나 유지 보수가 진행되는 동안 EU 공급업체에게 이러한 지연이 있을 수 있습니다. 우리는 상황을 모니터링하고 더 많은 업데이트를 제공합니다.

2. 2026년 9월 4일 AM 2:27 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 9월 7일 AM 12:36 UTCinvestigating

   우리의 팀은 가동에 안전하게 서비스를 반환하기 위하여 납품업자와 적극적으로 일하고 있습니다. 우리는 지속적인 붕괴를 위해 사과하고 이 일을 계속하는 동안 당신의 인내력을 평가합니다. 더 많은 정보를 사용할 수 있도록 더 많은 업데이트를 제공합니다.

4. 2026년 9월 9일 AM 5:28 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 AM 2:00 UTCinvestigating

   우리는 현재 호주에서 배달 문제를 관찰하고있다 - Telstra Telstra는 outage에 대한 다음과 같은 진술을 발행했습니다. "우리는 일부 모바일 통화 및 데이터 연결에 영향을 미치는 문제점을 찾고 있습니다. 첫 번째 연결에 문제가 있다면 다시 시도하십시오. 업데이트가 완료되면 업데이트가 업데이트됩니다. 우리와 함께 베어링 주셔서 감사합니다. 우리는 우리의 끝에 상황을 감시하고 Telstra가 문제점을 해결하기 때문에 다른 갱신을 곧 제공할 것입니다.

2. 2026년 7월 9일 AM 12:52 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 9일 PM 11:58 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 25일 AM 6:51 UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 2026년 6월 25일 AM 11:56 UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 2026년 6월 25일 PM 1:09 UTCinvestigating

   We are continuing to investigate this issue.

4. 2026년 6월 25일 PM 2:26 UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 2026년 6월 25일 PM 3:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 6월 26일 AM 12:04 UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 2026년 6월 26일 AM 3:56 UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 2026년 6월 26일 AM 3:57 UTCresolved

   This incident has been resolved.

1. 2026년 5월 7일 AM 3:39 UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 2026년 5월 8일 AM 10:21 UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 2026년 5월 12일 PM 2:26 UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 2026년 2월 9일 AM 2:23 UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 2026년 2월 9일 AM 3:09 UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 2026년 2월 9일 AM 5:47 UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 2025년 12월 8일 AM 11:21 UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 2025년 12월 9일 AM 7:08 UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 2025년 12월 9일 AM 10:11 UTCresolved

   This incident has been resolved.

1. 2025년 11월 26일 AM 7:52 UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 2025년 11월 26일 PM 1:10 UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 2025년 11월 26일 PM 1:13 UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 2025년 11월 27일 AM 12:29 UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 2025년 11월 18일 PM 12:12 UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 2025년 11월 18일 PM 12:39 UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 2025년 10월 20일 PM 10:22 UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 2025년 10월 20일 PM 10:49 UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 2025년 9월 24일 PM 6:20 UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 2025년 9월 25일 AM 5:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 9월 25일 AM 5:23 UTCresolved

   This incident has been resolved.

1. 2025년 8월 29일 PM 11:20 UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 2025년 8월 30일 AM 12:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 8월 30일 AM 1:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 8월 30일 AM 1:15 UTCresolved

   This incident has been resolved.

1. 2025년 8월 29일 PM 8:09 UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 2025년 8월 29일 PM 9:16 UTCresolved

   We have resolved the issue for Belgium customers

1. 2025년 7월 22일 AM 6:44 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 2025년 7월 23일 AM 1:46 UTCresolved

   This incident has been resolved.

1. 2025년 7월 22일 AM 1:58 UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 2025년 7월 22일 AM 3:04 UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 2025년 7월 23일 AM 2:22 UTCresolved

   This incident has been resolved.

1. 2025년 7월 21일 AM 5:04 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 2025년 7월 21일 AM 5:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 7월 21일 AM 6:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 7월 21일 AM 6:15 UTCresolved

   This incident has been resolved.

1. 2025년 6월 30일 AM 6:32 UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 2025년 7월 1일 AM 12:11 UTCresolved

   This incident has been resolved.

1. 2025년 6월 30일 AM 3:40 UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 2025년 6월 30일 AM 3:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 7월 1일 AM 3:28 UTCresolved

   This incident has been resolved.

1. 2025년 6월 18일 AM 1:22 UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 2025년 6월 18일 AM 1:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 18일 AM 3:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 6월 18일 AM 3:57 UTCresolved

   This incident has been resolved.

1. 2025년 4월 24일 AM 7:10 UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 2025년 4월 28일 AM 4:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 5월 16일 AM 3:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 5월 16일 AM 3:38 UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 2025년 5월 16일 AM 3:39 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 5월 21일 AM 5:30 UTCresolved

   This incident has been resolved.

1. 2025년 2월 11일 PM 10:39 UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 2025년 2월 11일 PM 10:49 UTCresolved

   This incident has been resolved.